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Hotel overview
Property Location: Located in Naples (Park Shore), Naples Grande Beach Resort is within a 5-minute drive of Waterside Shops and Clam Pass Park. This beach resort is 1.4 mi (2.3 km) from Vanderbilt Beach and 3.7 mi (6 km) from Naples Beach.
Rooms: Make yourself at home in one of the 474 guestrooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. Additional features at this resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Dining: Enjoy local cuisine at THE CATCH OF THE PELICAN, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Business, Other Amenities: Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Naples? This resort has 83000 square feet (7711 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
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Hotel details
General policies & fine print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for golf tee times and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children stay free when occupying the parent or guardian's room, using existing bedding.Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.
Renovations: This property is closed from October 10 2024 to October 12 2024 (dates subject to change).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 44.40 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessConcierge serviceFitness center accessFitness/yoga classesHealth club accessHousekeepingIn-room bottled waterIn-room coffeeIn-room safeInternet accessNewspaperPhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 28.00 for adults and USD 10.99 for childrenCovered self parking fee: USD 20 per night (in/out privileges)Valet parking fee: USD 30 per night (in/out privileges)Pet fee: USD 250 per accommodation, per weekService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Ratings & reviews
TripAdvisor traveler rating
6001 reviews
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Oct 30, 2024Needs Renovations
We used to love coming to Naples Grande. Unfortunately they are not keeping up the property at all. Many areas need a lot of attention and better up keep - so many areas are falling apart. Hot tubs, fountains were not working, the pools in the spa had mildew. Sad to see it go down hill. We are so disappointed!
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Oct 28, 2024Not The Same, Various Areas Need Attention
I have not been back to this hotel for about 5 years. I was in the area so I thought I'd take a walk around. Apparently, it changed hands in 2022. Sad to see that it is not being kept up. Many areas need pressure washing, such as the curbs and side walks. Sidewalks are needing repairs with missing pavement. Fungus needs pressure washing on the outside walls, plus it needs a paint job. Surprised to see the once beautiful water fountain by the pool not working. Several areas of the patio deck needing minor "pothole" repairs; you would think risk management would want to correct. Also, a lamp shade was crooked directly across from the check in area. Like it's obvious and it just takes a few seconds for someone to fix (I just made me wonder how long it was like that)? The beautiful circle fountain by the escalators also needs a cleaning and up keep. So, it does make you wonder if corporate is just avoiding the upkeep and if these are obvious in the open what other areas are being neglected behind the scenes? It's just a shame to see it like that especially when we can see the difference from being there before and the difference we observed now. I will let the photos speak for themselves.
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Oct 26, 20242nd time stay at the hotel
This is my second time i come to this hotel. Just like last time, this hotel is very nice, clean, great customer service, food is good. I have no complaints. Once again it has been a great stay. Front desk were very friendly and welcoming, theres valet as well as self parking (different cost) your choice. There’s also a 24 hr fitness center on the third floor which i found convenient, since most hotels do not offer for the fitness center to be open 24 hrs. I recommend this hotel for family business and for couples. Close to shops as well. Thank you
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Oct 22, 2024
Too stressful and poor customer service
We have stayed at the Naples Grande many times but were disappointed this time. The reason for this is that we were booked to stay for 17 nights as a BA package. All ok for the first 3 days and along came Hurricane Milton so we left the hotel and decided to check in to one in Miami for the duration. We spent 4 days after the hurricane trying to contact the Naples Grande to ask when we could return. I called them over 20 times and emailed each day to ask. I only got thru twice. The first time I was told to watch the website so I did. The second time I was told that they MAY open on the Sunday when their website said they would. Then I got an email telling me my entire booking had been cancelled and contact BA which I did who confirmed it had not been cancelled. They contacted the hotel and sorted it out so we would be able to return. Not once the hotel contact me at any time. Customer service was absolutely shocking. Too much stress for a holiday that we spent several thousand pounds on. Never again.
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Oct 19, 2024BEWARE OF THE HIDDEN FEES
WARNING***RIPOFF ALERT***AVOID DOING BUSINESS WITH NAPLES GRAND BEACH RESORT The purpose of this review is to let others know of the shady character and business practices being perpetrated by NAPLES GRAND BEACH RESORT. While posing as a high-end resort facility, this business overtly fails to disclose all costs that would have doubled my reservation without warning. The intent of NAPLES GRAND BEACH RESORT was to charge their booking fee and then wait to double that fee upon check-in. NAPLES GRAND BEACH RESORT is a perfect example of the premise that “you can sugar coat a turd, but in the end, it’s still a turd.” Fortunately, I learned of their PLOT before our actual stay, which included the additional fees, which would have brought my total to $764.00. Unfortunately, NAPLES GRAND BEACH RESORT refused to return my booking fee, and I lost a total of $387.00. I booked a night stay at for NAPLES GRAND BEACH RESORT for a weekend getaway, as a birthday present to my wife. The reservation was booked through an admitted booking partner of the NAPLES GRAND BEACH RESORT, in the amount of $387.00. Desk Manager Emily Moree admitted this was a contracted booking site for their resort, but refused to take responsibility for the fact that their booking site neglected to disclose hidden fees intended to be disclosed and collected upon check-in. The booking site is specifically contracted to take reservations on behalf of NAPLES GRAND BEACH RESORT, which should take responsibility for their dishonesty. During the online process the customer is asked if a pet would be part of the reservation and included a toggle switch to confirm if a pet would be included. I used that toggle switch to include our 7-lb Goldendoodle. At no time or no place on the booking site, read a disclosure of an additional non-refundable pet fee. And although the booking site indicates for NAPLES GRAND BEACH RESORT is a pet friendly resort, nothing mentions an additional $250.00 non-refundable pet fee. Nor does the booking site indicate an additional $127.00 resort fee, on top of the $250.00 pet fee. These fees are not included in the total collected upon booking the reservation. These charges were only going to be disclosed upon the day of check-in, doubling the cost of our stay. I learned of these additional fees because I called the resort directly to ask if there were any outdoor pet friendly restaurants on the property. I was told “NO” by the desk manager, EMILY MOREE. When I mentioned that was strange being that NAPLES GRAND BEACH RESORT indicates that it is a pet friendly resort, it was only at that time that Desk Manager Emily Moree let it slip that the other fees would be collected at check in. Understanding that pet fees are common, I protested that they are commonly no more than $75.00 and that $250.00 was excessive and at the very least should have been disclosed before they took my reservation. It was at this time that Emily Moree became completely condescending and rude, which made me even more angry, realizing that this establishment purposely RIPS PEOPLE OFF by perpetuating their unscrupulous business practices. It was obvious that Desk Manager Emily Moree was nothing more than elitist condescending SNOB that would do nothing to satisfy a customer and everything to continue with this establishment’s shady business practices. In closing, I would rather lose $387.00 then to be completely ripped off by an establishment with unscrupulous business practices, while dealing with rude and condescending staff. I was able to find a very nice and more honest resort in the same area. PLEASE, HEAD MY WARNING BEFORE BOOKING A STAY AT NAPLES GRAND BEACH RESORT.