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Hotel overview
Property Location: Located in Naples (Park Shore), Naples Grande Beach Resort is within a 5-minute drive of Waterside Shops and Clam Pass Park. This beach resort is 1.4 mi (2.3 km) from Vanderbilt Beach and 3.7 mi (6 km) from Naples Beach.
Rooms: Make yourself at home in one of the 474 guestrooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. Additional features at this resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Dining: Enjoy local cuisine at THE CATCH OF THE PELICAN, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Business, Other Amenities: Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Naples? This resort has 83000 square feet (7711 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
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Hotel details
General policies & fine print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for golf tee times and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children stay free when occupying the parent or guardian's room, using existing bedding.Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 44.40 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessConcierge serviceFitness center accessFitness/yoga classesHealth club accessHousekeepingIn-room bottled waterIn-room coffeeIn-room safeInternet accessNewspaperPhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 28.00 for adults and USD 10.99 for childrenCovered self parking fee: USD 20 per night (in/out privileges)Valet parking fee: USD 30 per night (in/out privileges)Pet fee: USD 250 per accommodation, per weekService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Ratings & reviews
TripAdvisor traveler rating
6003 reviews
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Jan 01, 2025Not as expected
Disappointed. Room dirty. Never had our room cleaned. I asked multiple times. No telephone in room. I asked multiple times. Hotel somewhat outdated. Pool was decent but very small. Breakfast was good. That was the best part. Just overall disappointing
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Dec 31, 2024
Bummer
We’ve been staying here for the last THREE days with a leaking toilet, and despite repeatedly asking the front desk over several days to send someone to fix it, nothing has been done - or whatever has been attempted has not worked. Each evening we come back to find a puddle and the same broken toilet. We would have departed already but we are here for the holidays and there is little availability elsewhere. How hard is it to send maintenance to handle something as basic as plumbing? I shouldn’t have to use towels to mop up toilet water on our vacation. This isn’t just inconvenient – IT’S UNSANITARY! Fortunately, we’ve been able to use the bathroom in our children’s adjoining room. But we booked two rooms for a reason and it wasn’t to share the same bathroom. I expected better. Placed another call to guest services yesterday afternoon asking again to speak to a manager and was assured we would receive a call back in 10 minutes. No call back from anyone and no repair even attempted yesterday. At the very least, we expected to be moved to a different room. But apparently, guest comfort is not a priority here. Avoid this place unless you enjoy being ignored and dealing with management that doesn’t care about basic maintenance and unclean conditions. Totally unacceptable. Some added perspective. We are paying more than $6k for 2 rooms for 6 nights. Still have not spoken to a manager. We’ve asked for a credit due to this inconvenience and were relayed a message, from the manager through the front desk attendant, that they’ve offered a whopping credit of one day’s resort fee for one of the rooms, $40…Yes, $40. I travel quite a bit and have stayed in a wide range of hotels. After the basic requirement of a clean, comfortable room the key differentiator to me is service. They are clearly missing the mark here and I’m sure you can find better accommodations with service that is commensurate with this level of cost. Bottom line: Still no fix yet and no offer to move rooms, no reasonable credit offered …or better yet, an apology.
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Dec 09, 2024Great location! Wonderful staff!
We recently stayed for 4 nights for a girls trip. We had an ocean view room with beautiful views. The staff was amazing. Everyone we encountered from the front desk to the cleaning personnel were just wonderful. Unfortunately, in my opinion, the hotel itself has seen better days. The hallways are tired, carpet raggedy, walls scraped and dinged. It is in desperate need of an overhaul. I mean, was it "ok" at a 2 star standard? yes, but to demand a 4 star rating at 4 star prices it was bad. The room was better, it felt very clean although definitely in need of updates. We had a beautiful large patio with great furniture BUT our patio door was terrible! At one point we were out there enjoying the view and could not get back in without a huge struggle. The door was heavy and hard to open, kind of off the track so we did not use the patio after that. Another downfall of the patio was smokers. I am not sure if allowed but it seemed as thou everyone around us were out smoking on the patios which made for a miserable experience out there anyway. The common areas of the hotel were fine. The parking garage is also kind of a pain. no elevator so you need to climb stairs to get to the lobby level so be sure to drop off bags at front before parking or you'll be dragging them up 2 flights of stairs. The pool area is nice. We did utilize the adult pool, bummer that the hot tub was all closed off under repair. Kind of awkward that to get to the pool you need to go through the lobby bar/restaurant. We walked the boardwalk but also used the shuttle to the beach which was a great perk. We had drinks in the lobby bar every evening, nice but very pricy. The location was very nice. Easy to get in and out of.
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Oct 30, 2024Needs Renovations
We used to love coming to Naples Grande. Unfortunately they are not keeping up the property at all. Many areas need a lot of attention and better up keep - so many areas are falling apart. Hot tubs, fountains were not working, the pools in the spa had mildew. Sad to see it go down hill. We are so disappointed!
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Oct 28, 2024
Not The Same, Various Areas Need Attention
I have not been back to this hotel for about 5 years. I was in the area so I thought I'd take a walk around. Apparently, it changed hands in 2022. Sad to see that it is not being kept up. Many areas need pressure washing, such as the curbs and side walks. Sidewalks are needing repairs with missing pavement. Fungus needs pressure washing on the outside walls, plus it needs a paint job. Surprised to see the once beautiful water fountain by the pool not working. Several areas of the patio deck needing minor "pothole" repairs; you would think risk management would want to correct. Also, a lamp shade was crooked directly across from the check in area. Like it's obvious and it just takes a few seconds for someone to fix (I just made me wonder how long it was like that)? The beautiful circle fountain by the escalators also needs a cleaning and up keep. So, it does make you wonder if corporate is just avoiding the upkeep and if these are obvious in the open what other areas are being neglected behind the scenes? It's just a shame to see it like that especially when we can see the difference from being there before and the difference we observed now. I will let the photos speak for themselves.