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6910 reviews
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Mar 29, 2025Wonderful hotel, with friendly and helpful service from the entire team!
We absolutely loved our 5 nigh stay at this wonderful property, highly recommend that you stay at this resort which has direct beach access to the water! The customer service that received from everyone was fantastic, special thanks to Kaia, Stevie and Cris who worked as pool attendants, they were very friendly and helpful with our beach umbrella and pool cabana rentals. The lobby, building and grounds are well maintained and breathtaking. Great hotel location, close to the heart of Honolulu, so it was short walk to all restaurants and shopping areas. We look forward to returning soon!!
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Mar 27, 2025
Enjoyable experience
We had planned to stay here back in March 2020. Literally were due to arrive the day everything started shutting down. Decided to give it another try. We stayed in the original building and so glad we did. It didn't have that cookie cutter resort feel to it. Loved the history behind it. Our room, though on the smaller side as to be expected, was actually perfect for the 2 of us. We've stayed in many hotels with large dining areas, sofas etc. but didn't have a need for that. Very comfortable king sized bed, pillows were great. Bathroom, again small, but functional. There was a hanging closet and 2 bedside dressers. Not a large one which was fine for us. Fridge that actually worked, Keurig and regular coffee maker. We went across the street to Target and bought Lion coffee pods. The provided Aquafina bottles for free. We had a banyan/ocean view so it was beautiful. Our room looked over the banyan courtyard which could be considered "noisy" but it was from the restaurant that included nightly entertainment. Each night was different and it did promptly stop at 10:00 on the weeknights. I can't remember the weekend hours. If there wasn't any of that noise then all you heard were the waves of the ocean. Front desk was eh. My husband had called ahead to see if they did anything special since it was our 30th anniversary. All the person said was check the website which didn't really have any info. When we physically checked in, they didn't seem too interested either. BUT the true aloha came from the everyone else we encountered. The housekeeping was SUPER friendly and welcoming. Every single one. We ate at all the different dining options including the poolside snack bar, multiple times. They were ALL so nice! The food was actually amazing too. Yes, pricey but a. you are at a hotel and b. you are at a hotel in Hawaii. Did a few yoga classes too. The only downside was that it was a bit hard to hear because of the waves which were literally a few feet away. All in all, it was super enjoyable. So happy we were able to make it.
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Mar 27, 2025Our places we used to love are now way OVERPRICED ( former Kamaʻāina)
As you can see, prices now on the island for 'anything and everything' are UP - sky high and probably because they have all 'banded together' hopefully to help Lahaina rebuild (if in fact it actually gets to Maui) BUT it sure puts a damper in most of the well loved local spots that frequent travelers to Oahu used to frequent. But now, we searched for other spots, more reasonably priced. For example: we used to love a Mai Tai at the Banyan bar in the Moana and also high tea on the veranda. Both out of the question now; mai tai's $21 per person (totally ridiculous) and high tea $73! Do your research folks; find local spots and those offering a happy hour; you'll love you experience on Oahu so much better if you do.
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Mar 26, 2025
Perfect location even better customer service!
Christian at the front desk surpassed all expectations! He greeted us with a welcoming smile and my wife and I flet like were in paradise immediately! Perfect location even better customer service! My wife and I visited for 6 nights in early March 2025 and loved the room, the hotel, the breakfast buffet on the Veranda and having dinner at the outside beach bar and watching the sunset. We loved the location and sevice.
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Mar 23, 2025
Wonderfully Relaxing
The Moana is a wonderful resort that caters to families, couples, and anyone wanting a welcoming stay. There were some hiccups, however the staff was quick to fix. We arrived late so we were not certain about logistics as they are remodeling parts of the hotels. The next day we realized that we had the wrong room as we asked for a king and were given a queen/full. We spoke with Chad the room services manager who listened and thanked us for all our feedback. He was quick to find a room- which was significantly nicer! I DEFINITELY recommend you stay in the main tower and spend a little extra on a balconied ocean view! . I felt bad because I felt we were “complaining”, but Chad was genuinely interested in our stay - you rarely get service like this anymore, trust me, we travel at least three-four months all around Europe and Asia for business, and this was EXCEPTIONAL service! The pool staff was ALWAYS kind and helpful; the lady at the snack stand by the pool was SO SWEET!! The restaurant staff AND FOOD was really good! Will you pay a little extra, sure, HOWEVER you will be paying a little extra, or more, all over the island- btw- did I mention the food was plentiful and very tasty! Be careful though, the order of edamame could easily feed five!! The “bell hops” helped us get a cab, which was $20 less than uber and our driver was very kind. So, all in all, we had a wonderfully relaxing week and we are looking forward to bringing our sons and their wives next time.