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1607 reviews-
Great family hotel!
Great family hotel! We love the Ponto Suites with a king and two twin beds. Fun pool, great restaurant on site and close to everything. We have stayed here several times and each time is always a great experience. They have a back entrance to Lego land which we have utilized when our kids were younger but now we stay here anytime we are in town for a soccer tournament. The staff is always so kind and attentive to our needs.
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Friendly staff, very clean rooms
Friendly staff, very accommodating, great food and drinks at the restaurants. Clean rooms, comfy bed, pillows and plenty of parking, nice area and next to Lego Land. 3rd year staying here for a business conference. Gym, pool, business center.
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Wow!
This trip was fabulous! Will def come back again!!!! They have a private entrance to legoland with free parking. The staff are extremely helpful and the pool is great! The parking is very easy and free. The two bedroom suit was perfect for my family of 4!
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Family fun at Legoland
This was a wonderful hotel to stay in. Grace at the front desk was so helpful and considerate. Not only was she able to upgrade us to a suite (so that our kids had their own beds), she was able to upgrade my in-laws as well so we were in the same building. She was also able to help us get to Legoland through the back entrance! Pros: Clean, not too crowded, family-friendly, great pool/hot tub. Amazing, friendly staff. Cons: The toilet in the first room we were in didn't work, so we ended up swapping to a lower level room. The restaurant on site had minimal service (no lunch on the weekdays), and the to-go marketplace wasn't fully stocked. I walked over to the Westin to grab a couple of pastries at their coffee shop, but they were out.
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"Wonderful Stay at Sheraton Resort and Spa Carlsbad – Perfect for Legoland Visitors
"My family and I enjoyed our stay at the Sheraton Resort and Spa Carlsbad while visiting Legoland. Our check-in was smooth and seamless, and Grace was excellent in accommodating us. She answered all of our questions and provided great recommendations for other places to visit in Carlsbad. We chose to dine at the 7 Mile Kitchen for both dinner and breakfast. Staff members Aurelio, Alonso, and Henry provided excellent service. The room was nice and clean, and we really appreciated the housekeepers who work behind the scenes. The bed was very comfortable, and the curtains were nice and tall, effectively blocking out any light, which helped us get a restful night's sleep. The showers were amazing, though the only downside was the lack of a ceiling fan to prevent steam buildup. Overall, our stay was wonderful, and we will definitely stay at the Sheraton Resort and Spa again in the future."