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Hotel overview
Meliã Cozumel is truly one of the most impressive all-inclusive hideaways in Mexico, featuring an array of amenities, facilities and unlimited amounts of fun.
This beautiful hotel is located right on the beautiful white sand beach of Santa Pilar only 3 miles from the town of San Miguel and the Cozumel International Airport, 6 miles away from Chankanaab Park and 4 to 5 miles from the archaeological ruins of San Gervasio.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5670 reviews
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Jan 07, 2025Great vacation
The hotel was excellent with great beaches and pools. The staff were very accommodating with whatever we needed and the food was great. Would definitely go back
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Jan 07, 2025NOPE NOPE NOPE TO MELIA
Where do I start? I am still here while writing this but I felt compelled to release my frustrations. I travel A LOT and have stayed at many all inclusives in all areas of Mexico. This is by far the WORST 1- check in not helpful or friendly. Online room states for 4 ppl. 2 double beds right? So my daughter and her friend decided to come last minute and we would just pay for them to stay in our room. We arrive. I ask to add them to our room and we’ll pay at the cost. Was told our room with 2 DOUBLE BEDS IS ONLY FOR 3 ppl. Not 4. Please explain the madness. They expected us to book another room at a ridiculous cost. Thankfully we had another couple of friends check in with us. They said one could stay with them. ( But we did all stay in the same room anyway after paying ). Ridiculous 2-rooms are very old and need massive updating. Old and humid. Sheets and bedding always felt wet. 3- bathroom toilet was clogged as soon as we checked in Clearly no one checks the rooms before next guests arrive. 4-the food is AWFUL. BUFFET IS AWFUL.Service is AWFUL. You can finish breakfast and still have no one approach u for coffee I’ve been to dozens of all inclusives and the food here is by far the worst I’ve ever had. Poor choices and few choices Even the breakfast !!! How can you not have a great breakfast! The line for the omelettes is half an hour long every day…. Bacon?? You have to wait on omelette line and ask for it!! No croissants or breakfast stuff. Just weird cheap options. Every meal. So upsetting and disappointing. 5- I need to stress again: for an all inclusive, food is minimal and subpar. Everything is closed by 9:30 so if you get hungry later-GOOD LUCK. Room service is available but with a charge!!! So much for all inclusive. 6-no laundry service on premises. Never stayed at a resort with no laundry service or even washers and dryers to do yourself 7- 2 restaurants where u need reservations. Good luck with that. Almost impossible to secure unless you do 3-4 days ahead of time. The Fish House was great first time we went. Second time we went was later at night. We ordered exact same thing and it was not as good. The coconut shrimp were not completely cooked. Almost felt rushed to close as the room was almost empty. 8- no bar service on beach or pool area. Get up and walk to get. 9- water was full of seaweed. Can’t swim in it 10- Internet NON EXISTENT. SPOTTY AND BAD near and in rooms. IT WAS UNBELIEVABLE FOR A RESORT LIKE MELIA TO HAVE SUCH POOR WIFI SERVICE EVERYDAY. Kept dropping all day. Every day 11- As of right now, Jan 6- bar by beach is OUT OF PINA COLADAS. IT IS 12:30 pm. I kid you not. 12- Nightime entertainment? Either non existent or sad and ridiculous I will say some of the staff was very nice and did their best to make it seem ok but you’d need a miracle. This resort is 2 star at best. And I’m being generous. If you go further south - clean and pristine. In short- look into any other resort. This place needs a complete renovation from top to bottom.
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Jan 05, 2025
awesome experience
Very nice staff, great overall experience on Cozumel island. Felt like a great retreat and peaceful and beachside fun. Great hospitality of the staff. Nice food.
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Jan 05, 2025
Meliá Cozumel
What a beautiful get away! Beautiful beaches! Friendly courteous staff! Great food! Highly recommended!!!!
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Jan 02, 2025Old but Clean
Resort was old but clean. Crew: Nice helpful crew always greeted with smile. Tips are always appreciated but never demanded or asked for. They were just happy to see us and expected nothing back. No one pushed us for reviews either. Upper level and middle management was fluent in English but housekeeping, bartenders and waiters in the restaurant spoke only Spanish. Entertainment team: The entertainment team was OK but spoke only Spanish. Zumba and salsa classes were no good and hard to follow. The girls themselves were good and knew the moves but had no clue on how to teach. Found human hair inside carrot cake which was a big turn off. Called the manager who apologized but found other one next morning in Papaya, so gave up on the issue. Concierge: We had Alfonso Jimenez as our concierge. Concierge services are referred as “ Level” is helpful but they don’t come to you. You can walk up to their office (which is very accessible) and someone is always there to help you. I am just used to be pampered by their presence but not here. Worked out fine though. Food Choices: Food choices were limited. Vegan choices were really bland and had absolutely no flavor. Gym: Biggest Highlight was that Gym is open 24 hours and you can just walk-in anytime. SPA: We always use Spa when we go to any Melia all-inclusive resort, but this was just not upto the mark. It was way over priced for the quality of service provided. Seemed like the lady had no clue on what she was doing and was just following instructions. Mentioned it to the manager of the spa who turned a deaf ear. As a result we just cancelled all other schedules spa appointments Cappuccino kept me going and I ended up finishing my 6 night stay, not going back though unless they do some serious renovations.