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472 reviews
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Apr 11, 2025Stay in tulsa
Great experience. Everything perfect. Clean and goood breakfast. I enjoyed it a lot and definitely will come back. Starbucks inside the hotel. Parking for free. Easy service. Bar open long time. Good location and facilities close too the hotel
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Mar 17, 2025A Disturbing Experience and a Lack of Accountability
I’ve been staying at this hotel annually for the past 10 years, and it’s always been a reliable choice for my business trips and personal stays. Unfortunately, after my most recent visit, I can no longer say the same. While I was peacefully asleep in my room, I was suddenly jolted awake by the sound of my door clicking. Before I knew it, my door was being opened by complete strangers. I sprung out of bed to find someone standing in front of me, clearly as surprised as I was. The person explained that they had been double-booked into my room, then quickly backed out as I slammed the door shut in shock. In a panic, I immediately called the front desk to report the situation and then followed up with them in person the next morning. The front desk apologized and assured me that a manager would follow up with me. However, the response I received from the manager was far from reassuring. Initially, they found a record of me staying in another room, but after pulling the records for the room I had actually booked, they claimed that I must have opened my own door, left the room for a minute, and then used my key to re-enter. This explanation is not only illogical but completely dismisses the distressing situation I experienced. The fact that the hotel attempted to cover up the situation by implying that it never happened is both frustrating and upsetting. I can understand if a mistake was made, but to insinuate that I am lying about what occurred only makes the situation worse. This lack of accountability for a serious security breach has shaken my trust in the hotel. As someone who has been a loyal guest for years and whose employer books around 50 rooms annually for an annual conference nearby, I can no longer stay here. It’s clear that the hotel does not value its guests' safety, and this experience has led me to feel deeply uncomfortable and unsafe. I cannot recommend this hotel to anyone, especially those who value their peace of mind and security.
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Dec 04, 2024
Excellent Stay
Excellent Hotel Stay. Clean, Safe, Comfortable bed. Appreciated the M Lounge. Snacks & Beverages provided 24 HOURS!!!! Breakfast was very good in the lounge. It was close to dining and shopping. Front desk staff was very friendly and helpful. I will definitely stay again
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Nov 29, 2024
Top of my list for future travel to Tulsa
I almost booked somewhere else as I looked at the reviews but so glad I didnt. This place was fabulous. The room was clean and everything was in working order. The breakfast was hot and fresh and I cannot complain about a thing. The shuttle from the airport has the most friendly, helpful and courteous drivers. We had a great time there and the decorations for Christmas was the cherry on the top!
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Nov 12, 2024
Extremely disappointed
We booked our stay 1 month prior to trip we chose a King room. We arrive to the location to find the a long line of people waiting to check in with only 1 person working the counter. We get to the counter only to be told that they had sold out the day before and the king room that we booked was not available so they are giving us a queen room. Before a could even request a detailed reason we were told the queen room wasn't ready so we can sit in the lobby until it is ready for us. After waiting an hour in the lobby my wife stats doing he makeup for the concert we had tickets to before I go to the desk to get the room keys that they forgot to notify it was ready. We travel a lot throughout the year I know what hotel brand we will no longer be booking.