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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. Rates are exclusive to US residents.
Service Charges: Room service of $5 USD per order.
This does not affect our stocking of the mini fridges which continues to be daily on a complimentary basis with bottled water, soft drinks, and beer.
Minimum check in age is 18 year round.
Important Note: Retail pricing only valid for US citizens and residents
Ratings & reviews
TripAdvisor traveler rating
10494 reviews
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Apr 21, 2025Great looks below average service( with exceptions)
Nice resort, with remarkable food (especially breakfast) but falls short on the training and quality of service provided by staff. We had one of the worst experiences from all resorts we stayed so far. Restaurant had 5 tables occupied and after waiting for over 30m to get some more wine we had to get out of our seats walk to te bar outside the restaurant to get service and walk back with glasses on our hands because staff from "las palomas" were too busy chatting despite of being called multiple times we left without finishing our dinner because of that. Towels, soap, shampoo were not replenish with consistency. They also have a bad policy of trying to push you into a visit to their membership suites as soon as you finish you check-in and they are really pushing it , it feels very uncomfortable. Despite all that, a few staff really shine through especially in the bar on the main lobby (Alicia and Pedro, make sure to ask for their "Mescalita con Jamaica") All staff from the Casa Bella during Breakfast and Edith and Luiz from entreteiment made our visit significantly better that it would have been if it relyed on the other staff.
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Apr 21, 2025
Below expectations but ok experience.
The recreation crew were great with lots of activities, shoutout to Edith and Luis. The infrastructure was fine. Alicia and Pedro were great at the bar in the lobby! Customer service in general was below average w/ some bumps along the week. Right out of the gate we were approached by some staff trying to sell us a Club membership while the only thing we wanted was to change into our swimming clothes and hit the pool bar. Once we asked to postpone the conversation they ended the very pleasant attitude abruptly and left. Some staff were very “fluent” in English but when they were required to solve problems suddenly no one could speak English. Not a terrible vacation but my group and I were expecting more.
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Apr 18, 2025Off the beaten path.
Loved the Mercure Hotel in KyoTango. Clean, Efficient, great staff. Wonderful area before or after visiting the busy city of Kyoto. Lots to do here - including the fishing town across the inlet. Ponta's is a wonderful restaurant to have dinner at in KyoTango. Call ahead.
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Apr 17, 2025
Alejandra at the adult pool amazing!
Alejandra at the adult pool was absolutely amazing. Always checking on us to make sure we had everything we needed and filling up our drinks. She continuously made her rounds around the pool and never made anyone wait long. She is the best!!!!!
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Apr 17, 2025
Alejandra is the best
Alejandra is the consulate professional. Her service is fantastic and her warm personality is always welcome. I visit Marival regularly and always look forward to seeing Alejandra. From a service industry perspective I would have to say that Alejandra is one of the best.