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Hotel overview
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Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
23004 reviews
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Dec 19, 2024Humiliated
I am a 73 year old senior citizen with spinal arthritis. I have stayed at Mandalay Bay several times but never again. Our room wasn't ready when we checked in so the desk clerk said we would be texted when the room was ready. I never received a text. After walking around the area casinos for 3 hours, my back became so painful that I could hardly stand up. I made it back to the hotel and we waited in the chairs for our text. About 3:oo I dozed off. An employee came over and told me that I was not allowed to sleep while waiting for my room. It was so humiliating and embarrassing! I never read that policy and there were no signs! Our room was actually ready but nobody sent the text. This encounter ruined my Vegas Christmas trip. They made me feel like I was nothing but an undesirable since I (elderly woman) dozed off while waiting for my room.
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Dec 19, 2024Poor experience
Poor experience. Staff were not helpful, the elite king room is not very elite. The outlets do not work in the room. Most amenities close early if you end up playing in the casino later into the evening, when I went to find something to eat I was told I could try the 24 hour subway or order door dash but the driver is not allowed to go further then the lobby so I’d need to arrange to meet them out front or at the door. I inquired about a later checkout and they quoted $50 for 1pm. Then I inquired about just adding another night instead since I wasn’t able to use my resort credit, which meant I would adjust my flight. They quoted me over $250 when I checked online the same room was not near that. They said I should try to book that then and call them back and they might be able to try and link the two together but couldn’t promise I’d get to keep my resort credit.
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Dec 19, 2024No deals anymore
We’ve been making this pilgrims for the last five years. It’s either the Delano or the Mandalay Bay not the old Vegas anymore. Everything is unbelievably expensive and prices are not listed. You have to look them up. And when you do, you’ll have sticker shock
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Dec 19, 2024Good not great
These are musts for a better experience and rating score: No refrigerator in the room for guest use is horrible. Need a map of the Casio & shops at check-in. (maybe even the strip) Electronic plugs in the room need attention! (half in my room did not work)
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Dec 19, 2024Fun things to do & enjoying with friends.
We had a wonderful time, lots to do & the tram makes it easy to get to other places as well. I love the Hazel for my morning! We enjoyed dinner at Strip Steak Restaurant, very accommodating for our group. Also, fun time at Putt Putt Golf.