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Hotel overview
Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
22905 reviews
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Nov 20, 2024Nice Property
Rooms were nice, The bathroom was very nice and the Tub was great! The many restaurants were nice also. The grounds were beautiful and well maintained. Resort fees were steep considering I was attending a conference all day and pool closes at 5:00 and it was November so mainly to cold outside to use anyway.
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Nov 20, 2024
One of the best hotel and casino.
The hotel is amazing and very accommodating. I come to Las Vegas twice a year to visit my aunt, whose husband passed away 2 years ago. I would be happy to stay in your hotel again, the next time I come back in LV.
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Nov 19, 2024
1 night client dinner
Overall good hotel and casino. Clean rooms and the resort its self was clean. Staff was helpful as should be expected. No issues or concerns I will be back for future business stays and would absolutely stay here on non business trips. Easy in and out for uber pickup.
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Nov 18, 2024Beautiful Hotel with Great Location, but Overpriced and Frustrating Experience
We recently stayed at Mandalay Bay Hotel and Casino as a group of four. While there were some positives to our stay, the overall experience left us feeling underwhelmed, especially considering the high costs. Positives: The hotel itself is visually stunning, with a great location that provides easy access to many attractions on the Las Vegas Strip. The pools and amenities are impressive, offering a resort-like atmosphere that families and groups can enjoy. The staff, especially the head housekeeper who helped us during a challenging situation with our room key, were kind and professional, going above and beyond to assist us. Negatives: Unfortunately, the negatives outweighed the positives. From the moment we arrived, the hotel felt chaotic—busy, noisy, and confusing to navigate. Everything came with a price tag, which was overwhelming as we were traveling on a budget. It seemed like every turn involved spending more money, from overpriced snacks and drinks to the ridiculous policy of charging to use the fridge. The room itself was clean but had an unpleasant odor. The minibar setup was inconvenient, especially with children, as we had to constantly warn them not to touch the overpriced items on the counter. The lack of basic amenities, such as complimentary coffee or fridge access, added to the frustration. We also tried using the MGM app to streamline our check-in process, but it was more trouble than it was worth. The digital room key repeatedly failed, leaving us embarrassed in the elevator and locked out of our room several times. Thankfully, the head housekeeper verified our identity and helped us into our room, but this issue forced us to abandon the app and stick with physical room keys to avoid further hassle. Additionally, there was little information provided about the MGM Rewards program, and the process of adding rewards to the app seemed overly complicated. This lack of clarity discouraged us from using the program altogether. Suggestions for Improvement: • Provide clearer communication about the MGM Rewards program and ensure it is easy to use. • Improve the reliability of the MGM app and digital keys to avoid issues with accessing rooms and floors. • Include basic amenities such as complimentary coffee and functional fridge access. • Focus on making the hotel more budget-friendly and family-friendly by offering more affordable options for snacks and drinks. Conclusion: While the hotel offers a beautiful atmosphere and excellent location, the high costs, noisy environment, and frustrating policies make it hard to justify staying here again. I’d recommend Mandalay Bay to those with a higher budget who can take full advantage of its luxury offerings. For families or budget-conscious travelers, there are likely better options elsewhere.
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Nov 18, 2024Disappointing customer service
Disappointing customer service experience or I should say lack of any customer service. Impossible to reach front desk (unless you want to go downstairs and stay in line with people checking in). We were on hold for 30 min. Check in was easy on the app, however if you have any questions or concerns/issues, it's hard to reach anyone and get things resolved.