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Hotel overview
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Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
23401 reviews
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Mar 30, 2025Hotel changed prices on reservation
Midway through our stay, the hotel unexpectedly adjusted our reservation prices without providing any prior notification. This situation was both unexpected and deeply distressing. Neither the front desk nor the reservation line offered any assistance whatsoever.
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Mar 30, 2025Too expensive for the experience
Mandalay Bay is very expensive and I felt like I was being nickeled and dimed to death the whole time I was there even though I paid $1200 for 4 nights. This is the first time my husband and I have stayed at a resort in Las Vegas. We were excited to be able to afford this different type of vacation. We came because of the beach. I found out I couldn't go to the beach if I wasn't a guest, so we sucked up the cost of a room at Mandalay Bay thinking the stay would be amazing enough to be worth it. I specifically object to: 1) no floaties available at the lazy river. I've never been to a lazy river that didn't provide floaties for anyone. The ones at the gift shop were a whopping $37 a piece. We didn't bring a car for this vacation - we flew in and used the bus and taxis up and down the strip - maybe I wouldn't have been so mad about this if I could have easily gone to Walmart to purchase floaties. 2) no usable mini frig in the room. We had leftovers, we had snacks and we needed frig space, but I found out if we touched the mini frig we would be charged. The front desk clerk told me I could have a frig delivered to the room for $35/ day. Really? For the cost of this room, I can't have a mini frig to keep my food? 3) no bar soap for the sinks in our room. We arrived Wednesday night, late, and there was no soap by our bathroom sink! We called guest services and we were given a bottle of body wash to put by our sink. No hand soap was available. The guest services brought the bottle of body wash right away. 4) All of the restaurants in the hotel were very overpriced. We paid good money to be at the Mandalay Bay, why did every restaurant have to also be overpriced? We ate at the Border Grill and spent $130 for three entrées. I didn't think this was the best Mexican food I'd ever had. It was fine, but not amazing! We started using the food court after that, but it was also overpriced - $23 for 1 hamburger and fries. $20 for a wrap. We had breakfast at the Blizz in the Luxor - $21.25 for a crepe breakfast. 5) Tax on the room and tax on the resort fee. Could you not just add the resort fee to the cost of the room and save your guests from part of that tax? 6) The front desk line was too long - 30 minutes one of the times. There were 18+ stations for front desk clerks and the most I ever saw was 4. Getting help at the front desk was a nightmare. I had to wait in line to check in. Our room cards stopped working twice so I had to go back to get my cards working again and then they stopped working again! I had an unexpected charge on my folio, so I had to wait in line again before checking out! 7) The hotel is dim. We visited the Palazzo which isn't an MGM hotel and it was blazing bright w/ beautiful chandeliers and just seemed bigger and more open. Our room was beautiful and clean and a nice size. My husband and I worked from our room well enough. The guest services, when we could reach someone on the phone, was responsive, but no one answered one call. The digital guest services is a good idea, but I never could use it to get help. It didn't work even though I tried it four times. I kept getting the text - "can you say it a different way?" The hotel lobby was beautiful and I loved the motifs throughout. We really enjoyed the tram. It was a fun way to get to the participating hotels. The beach was neat. There were so many chairs that you couldn't walk on the beach. I'm glad we came once so that we know what the experience is like. We don't need to come back.
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Mar 29, 2025
Disappointing Stay for the $$
I usually really like this hotel, but this time our resort view gave us a view of the roof. I selected an upgrade that we would have paid a fee for which seemed like it worked for a suite, but then two days later flipped back to our original room. The ice machine on our floor has been broken since we arrived 2 days ago and reported the first day. They brought us ice that day, but now I’m waiting for a live agent to connect to the digital concierge for our ice request to no avail this time. Pretty sure casinos make enough bank to support ice machines in the hotel, if not they need to figure it out. I’m starting a travel consulting business, this will affect where I send clients. I’ll be staying else where on a future stay.
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Mar 29, 2025Mandalay Bay is THE place to go!!!
The front desk agent Angie was amazing! And Mondo in Citizens was the best server hands down period! Go see him, you will be glad you did!! We went for my daughter’s birthday and every person we came into contact with was just great! My daughter had the best birthday ever!
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Mar 29, 2025
Very good experience
It was a amazing hotel. All was comfortable room, retail shop and beach. Check in and check out is very simple. No need to stand on the line for wait. Beach is soon much funny and safety and clean.My children spend enjoy time at pool. I will be back soon