Wish you were here?
Hotel overview
Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go. Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.
EXCLUSIVE THEME PARK BENEFITS:
-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.
OTHER EXCITING BENEFITS:
-RESORT-WIDE CHARGING PRIVILEGES with your room key.
-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.
The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)
Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.
Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.
Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.
Location
On-site at Universal Orlando®Property information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
6900 reviews
-
Nov 18, 2024Basic elements are missed
The basic elements that a hotel should have are missing. The pillows are old and not cleaned well, the rooms are cold and when you want to heat it, there is a loud air conditioning noise. The shower in the bathroom does not work and the bathroom has no chance of heating. There is no guest relations. There is a fan in the room coming from the bathroom and it is constantly making noise. We had a very bad stay. It needs serious renovation. It would be good if they also received training on customer satisfaction as a hotel. We wait more then hour for maintanence of shower. We are getting late to the park. Unfourtunatley the hotel staff is unfriendly. Nobody is smiling. Nobody look like happy. Everybody who work in this hotel are unhappy i dont know why perhaps becuase of their conditions.
-
Nov 17, 2024Loews sapphire
Stayed here for my sons high school graduation in 2019 (late getting this review in) We absolutely loved this hotel! Hotel amenities were great! The pool was amazing and loved the lounge chair service with food and drinks, proximity to universal was fantastic loved taking boat to universal and being dropped off at front door! we did walk a couple times and it's very close proximity because of the walkways were nice with the Waterview and beautiful gardens around them.... highly recommend this property to anyone that is going to Universal or other activities nearby
-
Nov 16, 2024
Truly horrible
This hotel is horrible. I don’t how it has such good reviews. Room is dirty, customer service is completely non-existent. I asked to change rooms - here for 6 nights and mine has a compressor outside the only window. Also, as a woman alone, I don’t love being on the ground floor in a dark corner. They refused because “all standard rooms have the same view.” The hotel is almost completely surrounded by water, it’s not physically possible that all standard rooms have a view of a compressor. I asked to pay for an upgraded room, and they refused that too. Because I booked the room as part of a conference/hotel package, they will not believe I paid for the room (they think the conference paid, even though I offered to show them the receipt) and therefore I can’t make any changes. That, combined with the horrible 70s decor and the $100/night charge for “incidentals” that will be refunded if I don’t damage the room, makes for a dreary and depressing experience. I would never choose to stay here. Do yourself a favor and stay somewhere with a least a passing familiarity with customer satisfaction and rooms with decor that has been updated sometime in the last two decades.
-
Nov 10, 2024It's the little things - this is likely a one and done for our family
We stayed at this hotel from November 6-10, 2024. First - let me just say the hotel is clean, comfortable and the staff are friendly. The shuttle service to the parks is also a plus. That being said, it's also very expensive. We booked a two-bedroom lock-off for our family of eight. This cost me over $4,000 US for four nights. It had one bedroom with a king bed, a living room with a pull-out couch, and adjoined to a double queen room, plus two full washrooms and a partial washroom. It also has a "kitchen" which is totally underwhelming for the type of room. In fact - it didn't make any sense in that type of room to basically have no kitchen. It has a tiny sink, a one-cup coffee maker with two coffee pods and a small bar fridge in a room that can sleep 8+ people. We have a toddler and so I asked if we could please have a microwave to prepare some of her food, milk, etc. They told me if I wanted a microwave, it was $15 US per night. Above and beyond paying $1000 per night at this hotel, I had to rent an appliance for the room. The same was true if we wanted a toaster or any type of appliance to prepare food. (We laughed about it because the room included a large dining room table - but nothing to eat on - so we bought paper plates, solo cups and cutlery). My parents kindly stepped up and said they would cover the cost of the microwave since we had paid for the room. For me - it's the little things like this that turn me off a hotel. I hate to compare it to a Disney hotel, but we've always had a coffee maker, microwave and toaster in our Disney rooms - even studios. Everything here felt like a money grab. Parking for $30 a night - $15 per night for a microwave (both also subject to 12.5% tax!). Additionally, I had to agree to put an "incidental" fee on my Mastercard that is supposedly returned as long as I didn't charge anything, but the microwave was charged to the room after all, so I'm not even sure I'll see the money refunded to my card. All in all - this was a one and done for us. There are many, many lovely hotels in the vicinity that accommodate eight people for less than half the price (and you have everything you need up front). We likely won't return - which is sad because it is a lovely property.
-
Nov 06, 2024
Mould in the bathroom
Mould in bathroom, we had 3 young kids with us and there’s no way to open a window, so this was a health hazard. We discovered the bathroom fan was not working, so perhaps this is the cause. Some money was taken off our bill, but this 100% did not reflect there being a health hazard in the room. Furthermore the pool lifeguards are more like whistle happy fun police. If it were not for the above we would have loved our stay (easy to get to Universal, friendly staff and fine accommodations.