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655 reviews
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Mar 05, 2025A Complete Disaster
This was, without a doubt, the absolute worst hotel stay I have ever had. Resorts World Las Vegas is a complete disaster, and after this experience, I will never be coming back. Honestly, I’ll think twice before booking any Hilton property ever again. The wait times? Absolutely insane. Hours just to check in, get help at the concierge, or even speak to someone at the front desk. Minimal staff working, and the ones who are there are completely overwhelmed. Their entire system was supposed to be down for a couple days midweek but carried over to into the weekend, so everything has to be done manually, including writing down your credit card number. In what world is this acceptable for a major hotel? We arrived to RWLV at 2:45pm on a Friday and the front desk had only a couple of people working with the line growing minute by minute. No help, no communication, no crowd control - only a sea of angry guests. We saw no sign of management stepping in to do anything. No one helping staff deal with the chaos. It’s like they just don’t care. They did hand out 3 small water bottles at a time, so good on them, I guess? Guests were being told they’d receive a text when their room was ready. Guests had no idea as to when the text would come, luckily my GF's sister was staying at Harrah's and I was able to take her over there to get ready for Garth that same night. I got the text that my room was ready after 6:30pm and had to wait in another long line yet again to actually get my room key. Staff would run to the back to get your key but I'm sure were using that time to scream into a pillow because of the insanity going on. Also, guess what? Key cards randomly stop working after a day, forcing people to wait hours in line just to get a new one. You have guests stuck at the elevators, waiting for someone else to let them onto their own floors. We were given $100 food and drink vouchers for select restaurants in the hotel and all $100 had to be used at once. The front desk only comp'd this because we asked how they were going to remedy the chaos. Completely unacceptable. And where was management in all of this? Hiding. I saw them pop out from the back maybe once or twice, but they sure as hell weren’t stepping in to help. They left very few employees to deal with a room full of hundreds of angry guests. It’s almost like they were hoping the situation would just magically resolve itself. This place was a complete joke. Resorts World and Hilton clearly do not value their guests, and they sure as hell don’t care about their staff either. Do yourself a favor and stay anywhere else. Bummer too because the room and hotel was actually nice.
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Mar 01, 2025Unfortunate Stay
As someone who works in the Hospitality/Hotel Business, I can honestly and unfortunately say that this stay was probably my worst experience at a Vegas Hotel. From the cards not working at the elevators, to not working when exiting & entering the parking garage. To housekeeping consistently doing little barely able to hear knocks & not announcing themselves before coming in. Please train staff to knock, announce themselves by department, then come in if no response is received. I was here for 2 nights and each night was one thing after another and it was just a disappointment.
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Feb 24, 2025
Horrible customer service..never again
This hotel was the biggest mistake ever. I stayed in the line literally from 3 pm to 11:30 to get the keys. In three nights stay the keys were replaced 4 times because of not working. You have to stay in the line again for the working keys. The staff that called themselves manager (they were a lot...) were very rude, unprofessional and not helpful. There's no freezer and microwave in the room. The pool is always in maintenance.... people choose a place to stay because of the amenities... when you want to use them... they are not available...the wifi... really? You can not even browse with that speed. There's a lot more negative things but I'm not going to spend my time with them...I already lost hours because of them. Never ever again... never ever for our friends as well....zero star if I could...
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Feb 24, 2025Nice clean hotel
Good time the hotel was nice and clean plus the casino was good vegas has changed over the years though you need more waitresses and waiters while your betting especially good money and in this hotel that was a disappointment happened everywhere in vegas I’ve been coming here for years this year considering Superball was awful vegas needs to up its gain 100 💯
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Feb 22, 2025
NEVER again
Never again. Review of Las Vegas Hilton at Resorts World Pending reviewReviewed This was hands down the absolute worst hotel experience ever. We will definitely not be coming back to Resorts World and will be weary to book a Hilton property in the future. Wait times just to get to the front desk or concierge are HOURS. Minimal staff working. Systems have been down for 6 days. You have to do everything by hand, including writing down your CC number. We checked in Wednesday and there was ONE person at the working the concierge desk the entire day/night by himself. He had a line 30 deep and absolutely zero support from Hilton management. The front desk and Diamond member lines were even worse. It’s now Saturday and there has been zero progress. Things are just getting worse and worse. Still no management in site to help deal with crowd control or to support their staff. People are being told they will receive a text when their room is ready but then they receive a cancellation notice. Key cards quit working after people have been here for days and they’re stuck waiting in line for hours to get a new one. People are waiting at the elevators trying to get rides to their floor with others since they can’t access them with their key. After hours of waiting, some people are getting to their rooms to discover it’s already occupied. They’re literally walking into a room with other people staying there. Most of the time if you need to call housekeeping, maintenance, the front desk or any part of the resort, you just get a busy signal. Our air conditioner shuts off constantly (just this morning it’s turned off 6 times. Maintenance came in and says it’s working fine but I’m literally getting out of bed half a dozen times each night to turn it back on because it’s so hot in here. Tried calling the main Hilton number only to be told nothing can be done about our issues until we check out. The lack of management and support staff is mind blowing. You seem them pop out from around back every once in a while but it seems like they’re hiding. What a way to let your employees and guests know you don’t care about them. Unbelievable that they leave 3 employees to manage a room of 200+ angry people. You would think management would be in the lobby trying to help. They added one security officer to the lobby for a short time yesterday which makes me wonder if things were getting even more out of control. Ryan and concierge and John at the front desk were as helpful as they could be given the sitting. Stay anywhere else but here. Resorts World and Hilton DO NOT value their clients.