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652 reviews
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Oct 14, 2024keep driving away
Wyndham needs to do spot checks of the hotels..this one is less secure than Motel 6. Friendly lobby staff worked to get us a ground floor room..we were told that there were NO ELEVATORS. breakfast was a joke. Strange coffee machine that had coffee looking like tea. Hard muffins..never again
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Oct 10, 2024Good Location
La Quinta Inn by Wyndham El Paso West offers a convenient location and comfortable stay. The rooms are clean, and the staff is helpful and friendly. While the property is a bit dated, it provides good value for the price. The complimentary breakfast is a nice touch. Overall, a pleasant experience.
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Aug 08, 2024VERY POOR SERVICE AND ROOM QUALITY
First of all, I rented a suite room, and it was on the 3rd floor. First of all, in the El Paso heat were told the elevator was broken. My wife and I went up three flights of stairs just to experience a dirty room with stains everywhere such as the carpet and sofas. It was just disgusting. After all, I just gotten knee surgery few weeks ago and the staff did not really care of where to place us. My wife and I went back down to the front desk asked if there any other rooms with king size bed, they told me no, not until we complained then all of the sudden, we were given another room on the first floor. This room was worse off and so dirty. I asked she can call the other Quinta across the street to see if they have any suite, or king size bed available she said no once again. We were not able to check out due to family emergencies and needed to stay the week. The toilet was not working. The janitorial service did not fix it for 2 days! Then, everything was broken down to the fridge! The ceiling was warped due to water damage as well as the walls not being painted due to mold. I don't know what happen in that room before us, but they should have fixed and cleaned the room before they give it to a guest. On the second day, I asked for fresh towels, and they told me I have to go to the front desk to get them. We waited 2 days for towels. Our room was never cleaned and bed was never made. The next day we are out and about again and came back to the room and same thing. I called the front desk to see what is going on with cleaning the room they told me I had to schedule a cleaning. This is the half of what happen to us on this trip. I told my wife that we will NOT stay at a Wyndham Hotel ever again. The customer service was really bad and that was including the manager Michelle and GM Krystal. VERY POOR SERVICE. If there was a Negative on here, I would give a -3. PS WE DO HAVE PICTURES BUT I WILL NOT POST THEM.
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Jul 15, 2024Decent Motel
The room was huge for the price. It was clean and comfortable. However, the room did not have blackout curtains on the huge windows. Staff was friendly and the stay was nice.
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Jul 07, 2024
You can pass this place by
I’ve stayed in many La Quinta hotels, awful and the cream of the crop. On a scale of 1-10, this property is a 3.. it’s a 3 based on what the 2 employees I interacted with had to assist me with. They were a 8.. the rest of my stay was a 2.. only because I had hot water. The property is rundown, I had bug-bites on my leg when I woke in the morning. I can go on and on but I do not think it’s necessary.. before reserving a room at this hotel, I would ask to see a room first. If you are unable to, there are at least 6 other hotels in the area