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658 reviews
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Apr 12, 2025Beyond Disappointing - AVOID!
La Quinta El Paso West The Bad: o ALL elevators were out of order, making access to the room on the third floor difficult. o Pool was scummy with algae, making the steps slippery and unsafe…it was also unheated but the website said it was heated. o Hair dryer wouldn't work, made a brief grinding noise, and smelled of burning wires when turned on - possible fire hazard. Unplugged it just to be safe. o Tried several ice machines and all were non-functional, called the office and was told that there were no working ice machines anywhere in the hotel. o When using the in-room telephone to call the office downstairs, they could barely be heard through the receiver. o Bathroom smelled of sewage near the tub. o Paint was chipped off throughout the room’s trim. o Plaster had obviously been poorly repaired on the ceiling in the bathroom due to roof leaks. o Hot water was intermittent, so we could not take a shower on the second day. o Could not take a bath because there was no plug for the tub to hold the water in it. o Bedside lamp made electrical arcing sounds - possible fire hazard o Some lamps had non-working light bulbs or were broken. o Air conditioner blew freezing cold air directly on the bed, making sleep difficult. o Pillows were very old and needed replacing. o Only three electrical outlets were available from any place where you might want to charge your phone or a user laptop and two of them were difficult to get to. o The milk and coffee creamer packets were hidden in an unmarked black refrigerator…no hot breakfast offered beyond waffles and coffee. o The in-room fridge needed its freezer defrosted–could barely use that part of the fridge. o Outdoor stairs appeared to have structural rust and were dangerous–there were trip hazards due to the edging having come off . o Hotel grounds were in terrible shape, covered with litter and shards of glass from cars being broken into. o Landscaping looked to be dead, and the dog area had no doggy bags for waste. o There was no designated area for big rigs and box trucks, so trucks with their noisy cooling systems were parked just outside the guest rooms. Their refrigeration units were turned on, ran making a tremendous amount of noise, and turned off multiple times during the night making sleep nearly impossible. o The structure was a maze of rooms and stairs so it was not easy to get around…there were no maps in the rooms to the facilities. o There were no extras in the room to help getting around El Paso. o The few employees gave the impression that they were understaffed and unhappy about the situation. o Night security seemed non-existent with poor lighting and no cameras…any meal delivery people looked very nervous about coming to the hotel. The Good: o There were several excellent restaurants within walking distance, including Cracker Barrel and Chili's. o The room was clean. o The microwave worked, as did the fridge. o They did bring extra pillows up to the room when they were requesting and they did so promptly. o The bed was comfortable. o The staff seemed very sorry for conditions being so bad.
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Mar 29, 2025
Breakfast......WHAT BREAKFAST?!
It angers me when a motel advertises a continental breakfast only to find out the juice has been watered down and the eggs are only a gelatinous miss mash of something I'm not quite sure what.......then to tell the wait staff we'd like to speak w/Mr. Patel the manager only to be told he wasn't in....yea right.....at the busiest time of the day....I don't believe that for a minute. He should be ashamed of himself.
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Mar 22, 2025
Nothing above expectations
This vacation from El Paso to Denver has been an exercise in "you get what you pay for". We arrived El Paso on a late flight and checking in was a struggle with the front desk. Due to the elevator being out of order, we had previously requested the first floor accommodations, but they insisted there were non available. After much prodding, we were able to acquire the first floor room. It is small, but clean. No odor or noticable filth. While the bathroom was clean, it did not have tissue, additional towels or enough wash cloths. The light above the sink was a stick on pantry-style light. The property is obviously worn and not updated adequately. BUT if you are looking for a cheap hotel, priced accordingly, then this property will fit your need. There is nothing above expectations here. It satisfied our need; a place to sleep and shower for ONE NIGHT. It is likely that we will not return to this location should we require an overnight stay in El Paso again.
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Feb 27, 2025What is happening?
Front desk could care less about helping you. I had a problem and instead of trying to help me she just hung up on me. So I drove there and tried again to inform her of my situation but was treated like I did not matter and was lied to then dismissed.
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Oct 14, 2024
keep driving away
Wyndham needs to do spot checks of the hotels..this one is less secure than Motel 6. Friendly lobby staff worked to get us a ground floor room..we were told that there were NO ELEVATORS. breakfast was a joke. Strange coffee machine that had coffee looking like tea. Hard muffins..never again