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2767 reviews
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Mar 03, 2025I would stay again.
The resort was lovely. The rooms are spacious and immaculate. The beds and pillows were so comfortable. I'm like the princess and the pea. So, a comfortable bed is really important to me. The staff was very accommodating. I'm gluten free and found the resort menu a challenge. I'm a tea drinker and wasn't able to have tea in the room because the Nespresso machine only made coffee and not hot water. All in all it was a wonderful stay.
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Feb 28, 2025Great vacation
Wonderful stay at the Reefhouse. Great pool, all service employees are friendly and helpful, rooms kept very clean, lots of activities. We had initially planned on staying at a competitor's hotel, but experienced numerous problems. The Reefhouse was able to provide a room on short notice, and we were even allowed to check in early, around 11:30am, since we had to check out the previous hotel at 11am. The Reefhouse was such an improvement, we were able to salvage our vacation. If I had to list one negative, it would be that the water pressure in the shower is very low. Other than that, we totally enjoyed our time at the Reefhouse. Thank you .
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Feb 26, 2025On the highway side.
Constant LOUD traffic noise. Constant. Had to trek up 15 steps to the room. No elevator. Do not rent room 300. Staff was friendly. Service staff was sporadic. Does one have to ask for washcloths, dish detergent, tissues...room was cleaned late in the afternoon and not a thorough job. Shower wasn't cleaned. The common areas of the resort, however, were pleasant. Wonderful pool and beach. Plenty of towels. Pool bar staff was fun, friendly and efficient. Food good. Restaurant cooked our fresh catch to perfection. Server on spot. The room was awful. Cleaning staff needs better training. Start from scratch on the training. Instead of washing dishes in the dishwasher, staff did them by hand. Not sanitary.
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Feb 21, 2025
Great experience!!
We had a great experience at the Reefhouse. The customer service from Francine at the front desk was very high quality. We appreciated her help with questions, and for helping us get my purse back that I left accidently! All money intact! The spa was the best ever! Loved the massages. Very reasonable, too! Only one issue, they were out of coffee! We had to buy our own. We will be back!
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Feb 17, 2025
Lovely spot to unwind in Key Largo
We loved our stay at the Reefhouse Resort! The property was sparkling clean and there was a lot to do, plus was very convenient to other businesses in Key Largo. Everyone we met on the property was very friendly and helpful. I loved the little touches in our room, including the folded towels and turndown service. All text communications were super-fast and efficient. We ordered room service one night and it came within 15 minutes - I've never had room service that fast! The pool area was lovely and the bar/food service was fast and efficient. Parking on the property was very easy. I had a massage and skin treatment at the spa which was heavenly. My therapist was very skilled and respectful, and gave me a lot of great info about what to do in the Keys. We'd definitely stay again!