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3818 reviews
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Nov 29, 2024Nice location, MEH hotel
While the location of this hotel was great - we’ve also stayed at the Willard across the street and had a far better experience. From the start we had to ask for help to unload our bags at the valet, which should have been a sign that this was not the luxury experience we expected at a JW Marriott The rooms are pretty basic, housekeeping left a lot to be desired during our stay - one day not even showing up until nearly 5p while we were changing for dinner. We also had two rooms and they put us on separate floors, even though we’d pre-requested adjoining rooms or adjacent if that wasn’t possible. We did appreciate the view though. We ate breakfast at the hotel only one day - it was not very good at all and we chose to eat elsewhere the following days.
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Nov 24, 2024Definitely not a luxury hotel
I was quite disappointed in this JW which was dated and did not feel like a luxury hotel particularly once you got to the room floors and the room itself. Housekeeping didn't even show up the first full day and I was out from 9am until 10pm. On the second I made sure to request extra housekeeping essentials so I could ensure I got some service..The little shop on the ground floor is convenient, but that is about the only good thing I have to say.
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Nov 12, 2024This hotel will not be a typical high quality JW experience.
Where do I begin. I booked my room through the Bonvoy app as usual to check in on 11/12 and check out on 11/13. I received the confirmation email and the app had the reservation with the correct dates. I received follow up emails with the correct reservation dates asking me if I wanted to buy stuff (food, drinks, early/late checkout, upgrade my room, etc.). On Sunday, 11/10, I get a call on my cell phone and it's a Washington DC number so I answer (given that I was invited to the White House and lots of last minute logistics are happening). The gentleman on the phone says that he's calling because my room is ready. I tell him that I am in Colorado and there must be some mistake. I'm not coming to Washington DC until 11/12 and I even paid extra for a guaranteed late checkout on 11/13. He says that he sees the 11/13 late check out charge but that it is for the wrong date because they have me checking in on 11/10 and out on 11/11. I was not home nor in a place to argue so I apologized and he said no worries I adjusted your reservation for 11/12 check in. I returned home 90 minutes later and checked my emails and called the hotel back to alert them that they must have some type of tech issue occurring. The lady, who did not speak good English, tells me there is no problem your reservation is set for 11/12. I try to patiently explain to her that I spoke to someone 90 minutes ago who said that the reservation was for 11/10 and despite them fixing my reservation, I am trying to alert them that they may have tech issues. I have the phone logs and the emails. I don't hear from the Marriott again but I get a badge on my phone during a meeting at work on 11/11 saying it's time to check in and what time can we expect you. Not weird to me since check ins for flights are 24 hours in advance. Next thing I know, I'm on wifi on the flight to DC on 11/12, and I get a check out folio for the night that I stayed on 11/11-11/12. Worse, I check my AMEX and I have almost $1500 in pending room charges. It took me 10+ calls to the hotel on the ride from the airport to the hotel to get through to the front desk to explain what was going on and let them know that I was on my way and expecting a room. The person I finally spoke to told me that a manager would call me and she verified my phone number. That was about 7 hours ago. I have yet to speak to a manager. I will spare you the details of what happened when I got to the front desk with the exception of what pushed me over the limits of my grace to take the time to write this review. As I'm trying to straighten this all out, obviously I was with the one front desk person for quite sometime (my card has pending charges of almost $1500 and I have not stayed one night). While I was with her, one of the front desk people kept bringing water to everyone in line. She never offered me any. When the lady helping me finally gave me my keys, I asked her for some water. When she walked over to the basket of water to give it to me, the lady that had been handing out water got upset with her and told her that "we have other guests". "You should not be with someone that long and she should not get water after causing this backup". I CAUSED THE BACKUP?! If I were not invited to the White House in the morning, I'd have left this hotel. I am an elite member of Marriott. I will never ever come back to this hotel and will tell everyone traveling to DC that it does not matter how close this hotel is to the White House entrance, do not stay here. There are many amazing choices near the White House. This is not one of them. After all that, they didn't even give me access to the concierge lounge. Costs them nothing for one extra breakfast in the morning. We gave you a high floor - who cares - I’m here for one night. The room - pretty basic. Small fridge had been left open so it was warm. One worn out robe in the closet and the pipe under the sink is rusted out and leaking on the bathroom floor. Definitely not what I have come to expect from JW Marriott. Really horrible customer service from a JW and not the JW experience. I had a better stay at the Hampton Inn in DC two weeks ago. I should have paid attention to the reviews and stayed further away. I'll enjoy my event at the White House tomorrow and pack my bags never to return here.
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Oct 29, 2024
Yikes! How is this a JW Marriott?
JW Marriott was one of the poorer hotels I've stayed recently. I was in town for the Bears vs. Commanders game and chose the hotel for the location. Location wise everything is fine. Valet was good too. That's about it. Check in was fine until I got to my room. struggled with the elevators which are extremely unsafe considering anyone can access any floor without a room key. They also have the situation where you push the button and it tells you which elevator to go to. I didn't realize this at first and was stuck on the 7th floor. No mention of this at check in. Upon arriving to my room, I was placed in handicap room by the elevator. Both I asked not to have. Ugh. Then I realized that the latch to my door was broken. I returned back to the lobby and the front desk lady didn't really understand. She told me they were sold out but an engineer would fix. No one ever came by to fix it. The room itself was bad. Old, warn in. Uncomfy bed. The shower is far from luxurious, not what you would expect from a JW. Not separate toilet room and mini bar. Scratchy towels. I will not return. This felt like an old Sheraton at best.
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Oct 23, 2024Nice Hotel
My husband and I were in town for my graduation. This was our first time in Washington DC. My first impression was WOW. We were greeted by a bellhop who was so nice. He asked me how my day was and if there was anything they could do. The check-in was smooth and easy. The destination fee included 2 tickets for the moonlight trolley tours and a 30 dollar credit for food and drinks, which is great. The room was nice. The only thing I did not like was that the room was dimly lit. The best lighting was in the bathroom. (reason why I gave a 4 instead of a 5) The food at 1331 was okay. But should have more choices, a little pricey. The bed was so comfortable. My graduation was at 2 p.m., and we asked if we could stay until later for a late checkout. We were told that if we paid $25.00, we could check out at 2 pm. Breakfast was good. I just wish it was included in the price of the hotel after graduation. My husband realized he left our car keys in the room. He went to the desk and asked for someone to check the room. We sat for over an hour, hoping to get our keys soo . Finally, after 2 hours, the head bell hop went to our room and brought our keys down. And off we went.