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3823 reviews
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Jan 04, 2025Billing by Kafka
Check-in was good and the room was fine except for some unsightly old water damage to the blinds. NUA request denied. Marriott needs to prohibit hotels from adding worthless fees to redemption nights. $50 destination fee for a $5 per day Uber credit and a once per stay tour I don’t want, after I’ve already paid two zillion points for a couple of nights. Please. This is the only Marriott property I’ve stayed at where I couldn’t easily get my bill through the app or a quick call to the front desk. The app directs me to a number that is answered by an automated system, which then eventually transferred me to a human. I didn’t recall which credit card I used for my stay, so the human unceremoniously transferred me to a different automated line, where I was kicked off after indicating I was a Bonvoy member, because Bonvoy members can supposedly get their bill through the app. Eventually, I was texted a special email address to use to request my bill, and my email remains ignored to date. There’s no excuse for running a JW Marriott and making it difficult to get an itemized bill for the worthless fees I shouldn’t have to pay anyway.
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Jan 03, 2025Great location, beautiful hotel!
The location of this hotel is amazing!! You can easily walk to many DC attractions and there are many great restaurants nearby. The lobby is beautiful and there are many well appointed sitting areas and work stations. The staff is mostly friendly. I did not give this hotel a five star rating due to the very small rooms and small beds and the extremely expensive parking which is valet only so on top of the $69 per night parking. You are also tipping each time you need to drive your car. I would definitely recommend this hotel for cleanliness and location and good service.
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Jan 03, 2025
Solid Stay
Good hotel, not Great. When you close your eyes and think of a JW Marriott, this is probably what you expect. The location of the hotel is prefect and cant really be beat. The service was standard, nothing stood out either way. The best way I can sum up this hotel is, Its better than a Marriott, worse than the Ritz or St. Regis. I would stay here again. Also I should note that I had a great corporate rate of around $290/nt for the stay. If I had paid $600+ i'd say its not worth it.
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Dec 26, 2024Great hotel in a wonderful location
Super clean, friendly, comfortable hotel in a great location. The food wasn’t great but there’s a lot of local options so it’s not an issue. The rooms are well appointed and the concierge super helpful. On Christmas Day my son was given a cookie decorating kit which was a lovely touch
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Dec 14, 2024
Good hotel; great location; housekeeping questionable
The JW Marriott is a big, convention-type hotel, well-located near the White House and Smithsonian. Rooms are a bit small and bathrooms are a little dated. When we got to the room, there was no soap, and the shampoo, conditioner and shower gel were all separate, half-full containers, not mounted to the shower wall. I have not experienced this before.