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3829 reviews
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Apr 01, 2025Above and Beyond Customer Service
I had a unique issue that required assistance, and everyone -- from the front desk staff to the manager on duty -- went way above and beyond to make sure it could be addressed. It saved the day quite literally and I couldn't be more appreciative of the efforts of the team at the JW.
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Mar 28, 2025Billing issues and fees
Pool-free hotel charging “resort” fees and offering in exchange tours nobody wants and tiny Uber credits. Unreasonably difficult to get a correct itemized bill after my stay. Front desk service was ok and room was decent even with a little water damage on the blinds.
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Mar 02, 2025Not impressed
This property is . . . odd. When you arrive, the drop off is small, tight, & congested. It’s easy to just give your car to the valet but overnight parking is $72 plus tax! Yikes. It takes forever to get your car back. Instead, park across the street under the Ronald Reagan building for international trade; parking is $19 per day on the weekend. When you enter it’s a grand, open modern lobby. The staff is warm, welcoming & eager to please. We were treated to a $30 per day food / beverage credit which works out to about 2 drinks at the lobby bar. The credit is not valid at the Market sundry store which was disappointing The elevators are awful. You punch in your destination floor then get in but there are no floor buttons inside the elevator. The conference rooms are all subterranean. We were always confused about what negative number to push to get the correct floor, as were many of the others attending the same conference. If you get it wrong, you have to get out of the elevator, enter the correct floor and wait for a different car. The bed was comfortable. The room was clean. The bathroom could use a hook to hang up your robe or clothes while you shower. Like most Marriots in my experience logging into the free wifi with your loyalty number was a p.i.t.a.
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Feb 13, 2025
It’s more like a Marriott or Sheraton than a JW Marriott
Just stayed at the JW in DC for a few days for a family trip to DC. This resort is very well located near the White House and walking distance to a lot of consulates, government buildings, parks and attractions. Now, why the 3 stars? Well this JW Marriott is more like a regular Marriott than a JW. Actually, I think it even gets closer to a Sheraton. I’ve been to many JW in the past and they aren’t no St. Regis or Ritz but they do come close. Not this one. I’m not sure why Marriott would allow the JW brand to take a hit on its reputation by making this one. I think it was a Marriott at one time since many apps call it that but if it was, all stayed the same and they just changed the name. The restaurant onsite leave a lot to desire. The elite lounge looks like a breakfast bar from the Fairfield Inn. Coffee taste terrible. There is two onsite restaurants (one is more of a bar). The restaurant that opens for all meals isn’t good. Taste is bland and portions are small. They don’t carry some items that you would expect from a luxury brand like oat milk. You can tell that the hotel went through a bit of renovations when it was made into a JW but that doesn’t show in the rooms as the rooms are typical for a 2000’s Marriott with a small tub, no amenities, tiny rooms and tiny bathrooms. Even the coffee on the rooms is your typical coffee you would expect in the lower Marriott brands. It’s clearly a disappointment if you are paying and expecting a JW experience but getting a much lower level. If you are a business person just staying one night then this might do. If you are a bit bougie and enjoy the quality of the JW brand, then you might want to go elsewhere…. Maybe the Ritz, the Pendry or the St. Regis. Sorry to be so negative, I’m just stating facts I wish I knew before booking.
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Jan 25, 2025Horrendous visit, AVOID this hotel!
Came for a weekend conference on cervical cancer and discovered the hotel was completely inundated with UNCHAPERONED pro-life teenagers- here for an anti-abortion conference IN THE HOTEL. Kids under 18 wearing MAGA hats and DEFUND PLANNED PARENTHOOD hoodies running up and down hallways all night long, sleeping on couches in the lobby, running in and out of the bar, hitting all room floors of the elevator to the point they broke, and being rude and obnoxious. We complained several times and staff refused to do anything. Totally unacceptable. Would never stay here again.