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3442 reviews
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Mar 18, 2025Blood trail in hallway, terrible management
I recently visited here with my young son. We opened our door the morning after we arrived to find a very large amount of fresh blood directly outside our room and a trail about 50 meters down the hallway. A potentially life changing amount of blood. A true crime documentary amount of blood. Enough blood that you could smell it. Shocked, I asked two employees if it was blood, and they lied and told me it was sauce. We went to the front desk where a manager confirmed that it was blood and gave us a new room, that a guest had “fallen”. We went straight to breakfast and upon returning to the hallway, found that no one was there to advise people that it was blood and to stay out. There were young children walking through this UNMITIGATED BIOHAZARD. We packed up our things, called the bellman to help with our things and went to our new room, hopping over the blood trail to avoid housekeeping carts rolling through the blood. Disgusted, I stopped to ask why they hadn’t shut the hallway down, there were guests walking through still wet blood. Harsh, a manager, informed me (direct quote) “I just got here and this isn’t how I want to start my day.” Sorry, sir, I just got here and didn’t want my child to have to jump over blood. At least you’re getting paid to be here. He was incredibly rude and proceeded to argue with me and lie about the situation, saying that the hallway had been shut down. Boldface lie. We changed our flight and left the next morning. This was place is disgusting and terribly managed.
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Mar 07, 2025Great conference hotel
Excellent conference hotel that accommodated over 2000 for annual event. Hotel was large roomy and plenty of space for networking meetings. Room was excellent, large and very clean. Two double beds and a lovely view of the pool and nearby dessert hills. Gardens are beautiful to admire from the balcony. Bathroom was large with both a bath a separate shower. Breakfast in Mia Carmen restaurant was ok. Food options are limited with short menu. Choice of small continental breakfast or hot buffet. Food quality was excellent. Outdoor seating was a bit dirty from the birds but otherwise ok. Would love to visit with my family for a holiday but fear it will be too hot in the summer. When I stayed it was winter and the weather was glorious. Although for the one time I sat outside to eat it rained for the first time in months! Thanks to the check in staff for providing me with such a nice room with a view. Photos attached.
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Feb 24, 2025
Paradise experience in Arizona
This was one of the nicest resorts we have ever stayed at and I would classify as a “Hidden Gem”! The resort is basically brand new….not sure where any of the previous reviews are coming from when they say updates are needed. Rooms are pristine and we could not believe the executive suite we were upgraded to. They also provide you the ability to upgrade to the “Griffin” club, which is basically an “All Inclusive” experience for an ample fee. You can also upgrade on points. The pools are absolutely amazing. They are heated and warm. They also have an unbelievable waterpark for kids, which our family absolutely adored. This was the first time we ever stayed at this property and we will definitely be back! We also stayed at the Hilton Tapatio resort for one night to compare, and there is absolutely no comparison! Five out of five stars.
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Feb 24, 2025Pool water way too cold
Paid for a Day Pass but unfortunately the water in the “ heated” pool was not heated . All the guests commented on how uncomfortably cold the water was . Very disappointing. It was 83 degrees outside but water way too cold. It seems a really nice resort would pay more attention to a matter affecting so many guests
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Feb 17, 2025
Lovely Experience!
Great experience! Rooms are beautiful and very clean. The staff was incredibly helpful and customer service oriented. The hotel is very close to shopping and great restaurants. Huge bonus that there is a Starbucks onsite. Would definitely stay here again!