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3437 reviews
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Feb 17, 2025Lovely Experience!
Great experience! Rooms are beautiful and very clean. The staff was incredibly helpful and customer service oriented. The hotel is very close to shopping and great restaurants. Huge bonus that there is a Starbucks onsite. Would definitely stay here again!
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Feb 17, 2025Definitely good for large conferences.
Certainly built for conferences. Long distances to walk from the self park to the reception desk and long winding shabby looking, thickly carpeted hallways to your room. The signage to the elevators and rooms is poor and so is the lighting in the corridors.That’s what sticks in my mind. Check in is 4 pm and the only coffee shop which is Starbucks closes at 5pm. Why? Oh and the electrical plugs in the seating area/ work area just outside the Starbucks do not work.Since few companies are doing the expensive conferences and hugely a waste of money, no matter whose it is, there is a tremendous amount of wasted space in all the areas except the bell captain who is stuck in a corner. Coming to the rooms, I will give the rooms a B and because the lighting is so poor, the furniture is dated, the toilet paper is so thin, you’ll end up using more of it. The day we arrived there was a huge blockage in the pipes in two wings of the hotel, a massive washout had to be done, but it delayed everyone’s checking by about two to three hours, there in comes the question also as to why the coffee shop closes so early. Back to the room, the phone system is old , if you call room service or house keeping you’ll be on a long hold with scratchy, unpleasant music.the Netflix service is iffy, may stop in the middle of programming.🙄. Kembara, the food is good, still would do a reservation since the seating is limited and depending on the time of year, it can get chilly outside on the patio. This hotel needs updating in many ways, the front desk staff are ok but I shout out to Tiffany Ou, who did a great job fixing us up in a room with a better view than the parking area and after the delay and water blockage of the wings earlier in the day. I’m not so sure this hotel stands up to what they charge per night, the parking charges and the daily activity fee. And if you don’t think you’ll play golf, pickle ball, bike riding etc.. it is definitely not worth it. The hotel is situated at the north end of Scotsdale all by itself.
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Jan 27, 2025Just okay stay since activities are limited in January.
We had free night certificates we needed to use by the end of January so decided to make a quick trip to Phoenix and stay at this resort. We would probably not do that again since it was obvious that January, while warmer than many places, is still pretty cool in Phoenix and the weather impacts the resorts. The lazy river was drained, water park was closed down, restaurants seemed to be on reduced hours and there were not enough people to have open play pickleball most days. In general, other than business conference attendees, the place was like a ghost town. Obviously we did not do our homework before making our plans, so that was not the hotel’s fault. What was disappointing, though, was as a Gold level member at a Marriott that had lots of empty rooms, we were put in a room that was not in a good location. We suspected that was because we were on free nights. The hotel was well kept and had everything been open there would have been lots to do onsite. So visiting in spring or fall might be a great experience. Just keep in mind that Marriott, unlike their major competitors, does charge a significant resort fee when on points or certificate stays ($55/night) so you do want to go when the activities are available. And the self parking is $27/night which is on the high side for a location that is not center city. Overall we felt that it was a nice stay, but we would probably not go back at the same time of year and are not sure the resort is worth the cost if paying the published rates at any time. There were a few staff members, though, who made us feel very welcome that I’d be remiss not to mention. Regina who helped me rent a bike was super nice and friendly and Duane in the golf club was so helpful in telling my husband how to book his round and rental clubs as a package deal.
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Jan 27, 2025
Nice stay for business conference
The hotel itself is very nice and located close to a large suburban shopping mall. The rooms are comfortable, and there are several amenities within the hotel that would make a fantastic weekend get away. My favorite part about this is probably the gift shop downstairs! I really enjoyed the amazing selection of gifts. The non-alcoholic beverages at the bar downstairs are also fantastic for Dry January!
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Jan 22, 2025
Exceptional Service Beyond Expectations - Vanessa Lost + Found Coordinator
I recently stayed at the JW Marriott Desert Ridge and accidentally left behind a very sentimental stroller that has traveled the world with my family. After being told by a few people that it couldn’t be found, Vanessa from Lost and Found stepped in and truly went above and beyond. She personally located our stroller, arranged to ship it back to us right away. Thanks to Vanessa’s dedication and kindness, we were reunited with our precious stroller. This level of service is exactly why I’ll be returning to JW Marriott Desert Ridge—staff like Vanessa make all the difference.