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The JW On Marco
Amazing resort - JW did not disappoint- we relaxed and left refreshed. On the Beach - Sean was the best - provided great service and we enjoyed our conversation with him. Marriott accommodations were great and everyone made the trip awesome
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Paradise no more
Went back to give it another try , there is 2000 dollars I will never get back. It is nose bleed expensive, it basically used to be a lovely moderate size hotel for families and now its a colossal machine that caters to conventions. They don't care about the tourists or travellers. Upgrades are greeted with "unfortunately" by the zombie front desk staff, all trained to marriott's corporate ways. They say they are sold out but one look at the bonvoy app tells you they are lying, they just dont want to upgrade you even if you are gold or platinum. They can't think outside the box and don't want to. They have a lot of average staff. Old rooms really need a refurb its been over a decade, shocked at the state of them. The shower head has no pressure and is horrible, at least change to a rain shower Marriott for 1000 a night! Ordered room service, a burger comes to north of 40 bucks and they could not get the order right , forgot the condiments that I requested and shockingly not even delivered with a single glass of tap water. No longer do they have soda machines on each floor, which also sucks. Valet is 50 bucks to get the car - save 10 bucks a day and self park or just leave your car round the corner in a Alvins island for the week. The old pazzis restaurant, was sooo bad. The pizza is doughy and burnt and without any flavour, I have no idea how they can sell it at all. The other sandwiches were poor for value and taste. The whole place is a disaster. The 10K alley charges 3 bucks a game! Even with inflation from the 90s when games were 25 cents, this is a joke. I went to get some single traveller R&R - but wish I hadn't. Needs a serious overhaul in terms of quality and customer service. They need to upgrade loyal members and stop nickel and diming all the chairs etc. And as others have said don't get me started on the constant music blaring by the pools, I come here to look out to sea and listen to the birds and beach sounsd not your crappy music from dawn to dusk.
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Loved our family photo experience with Chris!
We had an incredible experience with the photographer Chris capturing our family photos on the beach at the JW in Marco! From start to finish, he was patient, kind, and so easy to work with—especially with our kids. He took his time to make sure we felt comfortable, helped guide us through natural and beautiful poses, and even spent extra time ensuring we were happy with everything. His dedication didn’t stop there—he met with us the next day to go over the photos, making sure we were completely satisfied. The final images were stunning, truly capturing the love and special moments of our family. We couldn’t be happier and highly recommend him to anyone looking for a talented and thoughtful photographer!
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We were here for a business trip over the weekend and Gregory gave us the best experience each and every day.
Gregory at the Marriott beach made our trip better than we could imagine! He was attentive and by far the best employee at any Marriott we have ever stayed at. He took the time to research how to make a swan out of towels and presented it to us. We will ask for Gregory each and every time we visit!
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Dirty bedding at check in
Marco Island Beach is gorgeous, but the JW Marriott could and should do better. We're Titanium Elite with Marriott. We checked in and then met friends for dinner. Returning late we discovered that the bed sheets were covered with hairs and looked like the bed had been slept in without changing the bedding between guests. A staff member made 3 trips to the room to replace the king bedding with a hodgepodge of king and queen bedding. They got it right on day 2 of our visit, which was fine but we're left with concern how well Marriott cleans rooms between visits. After our visit I candidly answered their survey and received a response from Marriott's Director or Services who offered to "make it right." I thought they were sincere but 2 weeks later the promise has not been kept. Very disappointed JW Marriott!