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Palm DesertProperty information
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3017 reviews
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Jan 25, 2025Gorgeous spot in the desert
Spacious conference rooms with good AV equipments. Lunch was in the terrace. Winter is beautiful in the desert. Bar and restaurant conveniently located in the entrance area with the boat ride dock below it. Grounds are well kept. Very well appointed spaces
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Jan 15, 2025
Fun getaway for tennis and pickleball
Jim Leupold is an excellent instructor and knows how to run a clinic. Everyone had equal play time and enjoyed the clinic. We did a double strategy, a volley & a ground strokes clinic. All were outstanding! It’s definitely worth the invest of time and money to take a lesson from Jim.
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Jan 11, 2025Think again if you expect 5 Star service
The hotel is fine but expensive and not 5 Star. Restrooms have non working soap, taps and poolside restrooms have 4 out of 5 broken doors. The Starbucks concession is awful with early closing, broken expresso machines and unhelpful and uncaring staff. This would all be ok for $150 per night but at $700 it’s unacceptable. I’m a Titanium Platinum Elite member and usually try to support Marriott but ,whoever is managing this hotel, needs to significantly up their game.
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Jan 06, 2025New Year's Eve Party Scam
Booked at this hotel solely based on their advertising for a New Year's Eve party. $100 minimum per head. Reserved table for 4. So $400 before I set foot in the hotel. The party was anything but. The band was a slow jazz quintet that was inaudible over the din of conversation. The dance floor was just kids chasing a few balloons and running into our legs, since no one danced due to a lack of any music with a pulse. They projected the reruns of the New York New Year's broadcast, but without any sound, even during the band's many lengthy breaks, so that was meaningless. The smartest people were those in the upper lobby who had the same view of the screens and band, and had the same food and beverage service, without paying the minimum. We quickly realized we spent over $400 to watch bad TV. At midnight they handed out a few lame party favors and bitter, cheap champagne. I contacted the hotel management directly about these issues and requested some level of refund. Of course, no response. In addition to posting this warning, I'm advising everyone I know to avoid this property.
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Dec 30, 2024Relaxing, fun stay
Spent three nights with the family at this resort. It is truly a resort with lots of activities, tennis courts, golf, pickleball, pool, mini golf, etc. They also have lawn games available, things like corn hole, frisbees, etc. A lot of things are included in the resort fee, but a lot of things are also not included. Things are expensive, but that is to be expected at a resort like this. We did not have any issues getting lounge chairs by the pool, but we went in December when it isn't hot so maybe people were doing other things. There were signs saying reserving chairs wasn't allowed, which makes me think this is a problem during other times. Overall, my family and I really enjoyed our time there. A few things that were a bit off. First, there have a boat tour which is $15/person. We didn't do it because it just goes around the property and is pretty short. It was bit shocking to us that it would cost so much. I would think this is something that should be a nominal fee for hotel guests, if any fee at all. Also, there are no EV charging stations in the parking lot unless you valet ($45 for overnight). A bit ridiculous given how popular EVs are in California. It's fine if you want to charge people to use the charging stations, but not ok not to have them available at all. There are also no towel hooks in the bathrooms. I had a large king size room, and there was literally a single hook by the shower. The shower door didn't even have a towel rack and none by the sink. The Rockwood restaurant is where the breakfast buffet is served, but the prices aren't listed until you go to the restaurant and ask, which is annoying. I realize it will be expensive, but it helps to have the pricing listed on the website. It is currently $40 for adults and $20 for kids (11 and younger). Also, I had a strange charge by the tennis center so I called and asked about it after I had already checked out. The woman I talked to made no sense saying it was because we rented the pickleball courts (which is specifically included in the resort fee - one hour of rental per room). She said it is only included if you just happen upon a free court, but that if you reserve the court, then there is charge. Again, completely wrong and the charge wasn't even for the right amount (rental is $35/hour if you want additional time), and we reserved pickleball courts every single day while we were there and the weird charge was for $9 for one day. I explained how this made no sense, but she kept explaining it to me like I was a little kid that just didn't understand their policy. Other than her, we had great service everywhere we went.