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Hotel overview

Experience unparalleled beauty and unlimited possibilities during stays at this lush tropical oasis. Adults can indulge in pampering treatments at the superior spa, golf on one of the championship courses or indulge in delicious cuisine at the splendid restaurants. While children can stay busy with fun-filled activities in the kid’s club or at the 18-hole putting green.

Location

Palm Desert
Los Angeles, CA, USA Los Angeles Intl Airport (LA
Ontario, CA, USA - Ontario International (ONT)
Palm Springs, CA, USA - Palm Springs Municipal (PS : 15 miles

Property information

Year Built: 1990
Last Renovation: 2012
Accessible rooms: 20
Floors: 8
Total rooms: 884

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Property is smoke free within the building. Designated smoking areas will only be available outside.
Advisory ***Important Information for Our Guests*** Minimum check-in age at this hotel is 21. In order to book your vacation at least 1 person on your reservation must be 21 years of age.
Advisory A resort fee of $35 + tax per room, per day, may be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see the hotel.
Advisory A minimum self-parking fee of $25 (plus tax) or valet parking fee of $34 (plus tax) per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client and estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:
Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:  Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Self Parking: A  daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
 
 
Valet Parking: A daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out.  The fee is subject to change without prior notice. 
 
Resort Fee:  A optional hotel-imposed fee are charged and collected by the hotel either at check-in or check-out.  The resort fee covers:
 
 
- Enhanced wireless high speed internet access in guest room
- Local Calls
- Self Parking
- Spa Fitness Center (gym only) access
- Use of 18 hole putting course
- Use of golf driving range
- Golf bag storage
- Lawn games (badminton, bocce ball, croquet, basketball, Frisbee)
- 1 hour of hard court tennis daily including racquet
- Citrus Cooler in Blue Star Lounge 4-6 pm daily
 
The above list may not by comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3026 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    JW Marriott with cheap renovations and dated design

    The Resort was built in the mid ‘80s and some of the original design has never been updated. Popcorn wall and ceiling texture, door knobs from the 80s, narrow hallways and furniture in the room that isn’t functional. I’ve stayed at Courtyard and Hampton Inn properties with nicer rooms. This is NOT a $1000/Night property. Grounds are beautiful but they didn’t even do the bare minimum when they last updated the rooms.

    Mar 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great tennis program!

    Tennis, tennis, tennis. Can’t get enough of the great program at the JW Marriott in Palm Desert. Had so much fun with classes instruction and private lessons from Roger. He’s the best! Couple this with multiple days at the Indian Wells tennis tournament and it was a glorious weekend. Thank you, Roger, thank you, Jim. Thank you Pat and thank you to the JW Marriott!

    Mar 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Service Excellence! What a refreshing experience🌞

    My husband and I first visited this property last year when we came to Palm Desert for the Indian Wells Tennis Tournament. My quick slice was “this place is too large … there is no way it’s going to provide the experience we expect when we are on vacation”. We were pleasantly surprised 😊so much so, that we returned today for another week stay while we visit the area and attend the tennis tournament. Wow, the staff that greeted us and accommodated my very particular needs when it comes to a room, excelled and exceeded any expectations we had. Kara , the Front Desk Manager, Israel and Daseli who work behind the front desk and checked us in went above and beyond to make sure we were happy with our room. Not an attitude at all. That is so rare these days that I felt the need to acknowledge them in this post. The property is magnificent and the rooms beautifully decorated however, even with that, if the staff doesn’t perform in a way that makes you feel welcomed and appreciated, you can have a sub par experience. Marriott of every member of your staff operated like these folks, you would have only 5 star reviews. We had two gentlemen, Jack and Randy, help us with our bags. They too, delivered. If I was sent in as an undercover for Marriott Corp, some folks would be getting a raise. I would imagine all of this might be a reflection of the Hotel Manager. It can’t be an accident. The grounds are so well maintained and not a speck of dirt anywhere. I’ll stop gushing. Just feel confident that this is an excellent choice if you visit Palm Desert/ Palm Springs.

    Mar 09, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Place has gone downhill-not maintained

    Terrible experience- the place has completely gone downhill. We arrived and had shower issues. The next day toilet problems and on Wednesday, the fan stopped working. Got tired of calling maintenance. They said if we would have called they would have given us some compensation. We told her we did - she didn’t care. Marriott used to be synonymous with quality. Not here, not anymore. Sad.

    Feb 23, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average and Overpriced

    Attended a conference here. Really expected better from JW Marriott. Wildly overpriced for what it is. Very noisy with lots of families with small children (room was supposedly on a "quiet" floor but could still hear children running down the halls at 6:45am). Door to room was paper thin. The room itself wasn't bad (bathroom was nice, in fact, with good lighting and separate bath and shower, and no horrible shower curtain!) but with rates starting at $650, it was nothing special. Perhaps most disappointing was the food and wine program. Restaurants are again hugely expensive, but with entirely forgettable and unimaginative fare. The wine list at the Rockwood was equally disappointing. You shouldn't have to pay $300 to get a decent CA wine. Whoever is in charge of the wines really should get out more. Not everyone wants to drink Caymus or its many (mediocre) imitators. Service was generally efficient and friendly (except maybe the yahoos at the driving range, who really could barely be bothered, but whatever). On the other hand Ariel at Rockwood Grill was a standout; super friendly and accommodating. But in the end, can't really recommend the JW. Either find a cheaper (and likely better) place or spend the extra to get the real deal. This ain't it, IMHO.

    Feb 23, 2025