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Hotel overview

Experience unparalleled beauty and unlimited possibilities during stays at this lush tropical oasis. Adults can indulge in pampering treatments at the superior spa, golf on one of the championship courses or indulge in delicious cuisine at the splendid restaurants. While children can stay busy with fun-filled activities in the kid’s club or at the 18-hole putting green.

Location

Palm Desert
Los Angeles, CA, USA Los Angeles Intl Airport (LA
Ontario, CA, USA - Ontario International (ONT)
Palm Springs, CA, USA - Palm Springs Municipal (PS : 15 miles

Property information

Year Built: 1990
Last Renovation: 2012
Accessible rooms: 20
Floors: 8
Total rooms: 884

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Property is smoke free within the building. Designated smoking areas will only be available outside.
Advisory ***Important Information for Our Guests*** Minimum check-in age at this hotel is 21. In order to book your vacation at least 1 person on your reservation must be 21 years of age.
Advisory A resort fee of $35 + tax per room, per day, may be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see the hotel.
Advisory A minimum self-parking fee of $25 (plus tax) or valet parking fee of $34 (plus tax) per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client and estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:
Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:  Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Self Parking: A  daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
 
 
Valet Parking: A daily parking fee per vehicle will be charged and collected by the hotel at check-in or check-out.  The fee is subject to change without prior notice. 
 
Resort Fee:  A optional hotel-imposed fee are charged and collected by the hotel either at check-in or check-out.  The resort fee covers:
 
 
- Enhanced wireless high speed internet access in guest room
- Local Calls
- Self Parking
- Spa Fitness Center (gym only) access
- Use of 18 hole putting course
- Use of golf driving range
- Golf bag storage
- Lawn games (badminton, bocce ball, croquet, basketball, Frisbee)
- 1 hour of hard court tennis daily including racquet
- Citrus Cooler in Blue Star Lounge 4-6 pm daily
 
The above list may not by comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3009 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Dirty Pools

    The adult pool was closed with not signs or notification at check in. The main pools were dirty with cloudy water and trash, plastic and good in the pool each day. Was a sharp edged coffee table in room that cut my husband. The only thing the resort did right was remove the table immediately. I paid more because I wanted a good experience. I emailed the resort and got "No Reply or Call." I guess I will have to wait for that good experience...:(

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice hotel.

    The hotel it’s very nice, service was good, the hotel is well kept. The room we stayed in need it a little more cleaning, we could see dust on the tables and the sofa definitely needed to be washed!! The bed it’s ok. The pillows are way too soft, if you like soft pillows you will love them. Even sleeping with 2 pillows your head totally sinks in the pillow!! Next time I will bring my own pillows. lol The hotel was having a seminar when we there and the hotel was sooo busy. At night time the bar was so crowded and noisy till 12am, making it hard to fall asleep since our room was straight out to the bar. Over all we had a good stay and we will be back. I will just request a room far from the bar. This will be our staycation when we want to get away.

    Oct 25, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    some of the staff are great

    Our kids loved the JW Entertainment Zone at the property. It had a ton of options for both games to play and prizes to redeem the virtual tickets won. If you call valet before leaving your room to leave the property, they will have your vehicle ready for you once you reach their area. The sushi bar was amazing and promptly served our order. I ended up waiting on the lobby with our kids for the to-go order and each time they kindly walked it over to me in their own volition. The hot water for the shower takes well over 10 minutes to help make showering bearable with a decent water temperature. Once the water was hot it didn’t last very long. It was very difficult to retrieve and replace the ironing board in the clothing closet because there wasn’t enough room put between the ironing board holder and the clothing rack. We almost had to break the holder to properly store the ironing board. The half basketball court has one net with one small light and no seating for me to easily watch my son with proper lighting. We did appreciate being able to borrow basketballs from the front desk. Inside the hotel, the temperature is kept too cold throughout the building. Having the cold air (on what seems like high) pumping onto you no matter where you sit was uncomfortable. Housekeeping doesn’t replenish the number of towel sets for the number of guests staying in the room (we had to keep calling the front desk daily for the correct number of towel sets to accommodate our family). The second day we were at the hotel they decided to paint outside of the elevator bank on the 5th floor with no warning signage and my skirt was destroyed with their paint. When we called the front desk they told us “okay” with no resolution or acknowledgment of the problem. The ladies at the boat ride in the lobby would not allow us to pay to ride the boat due to the weather with no rain in the forecast.

    Oct 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Hotel

    Amazing. The team made my 8 year olds vacation a dream come true. We love the hotel. Definitely recommend. We enjoyed the pool, arcade, flamingos, and boat ride. This hotel is a quick drive from the Palm Springs hotel. Thanks again JW Marriott!!

    Oct 16, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Raymond made for a great trip to JW Marriott Desert Ridge!

    9/28/24 - I was greeted by Raymond, prior to check-in… he and I had a lovely conversation, and during our conversation he still helped other guests, still grabbed the door for others, gave directions, introduced me to other Marriott teammates and still remained focused on our discussion! He is amazing! Loved meeting him and loved our conversation. Anelise, front desk check-in, was wonderful! She recognized my Bonvoy status, gave me 2 bottles of water and breezed me through check-in. Again, a wonderful Marriott team member!

    Oct 15, 2024