Wish you were here?
Hotel overview
Location
Montego Bay-BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9806 reviews
-
Nov 19, 2024This place is totally disappointing! They go on strike, no service! No restaurants open!! Eating a friggin pizza our
This place is the absolute nightmare, the service sucks ! They go on strike and all employees are disgruntled and pissed off at management! I will never waste my money or time here again! The management has been no help! Do not recommend worst enemy!!! Big waste of money
-
Nov 19, 2024ANOTHER ONE BOOKED!
Once again, in mid October, we had the privilege to be guests of JOIA Rose Hall or “The Grand” as we know it. The vacation starts when we arrive at the front door being recognized and greeted warmly as soon as we get out of our ride. The staff at Reception are and have always been so accommodating to us. Everything that we have grown to love about this resort still exists. We enjoyed the no reservations at the a la carte restaurants and the buffet still never disappoints especially the Friday night one which should not be missed. We did not have one bad meal. Breakfast and lunch we also very good. We spend our days on the beach and our evenings at the lobby bar. Our room was terrific with housekeeping and restocking were spot on. Room service was also very timely. THE BEST PART of our vacation is seeing all the regular staff who are one of the key reasons why we keep returning. Room for improvement: better quality house white wine; drapes are difficult to open and close and could use some replacing or mending as well as making that sliding door easier to open. Special recognition to Teresha Brooks, Clive, Gary, Jerry, Judy, Alexia, Keresa, Amanda and Mayogal and, of course, the rest of the team. Thank you all! See you in December!
-
Nov 19, 2024
Fun and Iberostar
The Butlers was very attentive, it was the best resort we have been too. I look forward to coming back again. Thank you for a great time Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much
-
Nov 18, 2024
Great Time
We had an unbelievable experience at the JOIA Rose Hall. From the beautiful beach to the amazing staff, we will most definitely be making a trip back. Some special shout outs to Cassandra, Trishbone, Travis and Shavoyne at the pool bar, delicious drinks and always a good time! Ash and the rest of the entertainment crew made the trip all the more fun. Latoya at the french restaurant had amazing suggestions ! So many amazing people, thank you to everyone for making our trip so special.
-
Nov 14, 2024Tourists trap
Dinner restaurants were impressive. Staff was hit and miss on service. Went on a dressel Montego Bay excursion. Don’t buy anything from the shopping experience at Sam’s place. Cheaper at the airport. Same bottle of rum was $10 cheaper and rum cream was $15 less. Left with disappointment due to the fact this is the chosen establishment to shop by the Dressel dive shop crew. They must get a kick back. FYI the gift shop at the hotel was $25+ higher on same bottle of rum. Lesson learned