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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9840 reviews
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Dec 17, 2024Beautiful resort, but what's up with all the Drug Dealers
Beautiful resort, the rooms are spacious and well kept. The food is average but plentiful. The major problem is all the drug dealers on the beach. They are there all day sometimes as many as 4 congregating, constantly whistling, trying to get your attention...it's quite disappointing. The hotel sits on a public beach, but they should really talk to the authorities about the constant solicitation. While you can ignore them and still have a good time, it's very annoying.
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Dec 17, 2024We enjoyed our vacation !!!
We just returned on Friday after 10 days at the Grand. The Grand is the +18 portion of the resort and cannot be accessed by the guests at The Suites or Beaches. The Grand resort is beautiful. From the entrance at the front desk, to the pool area, gardens and accommodations. We were in a ground floor room facing the pool. We were two rooms from the entrance off of the pool area. The patio area does not allow direct access to the pool area. The patio is huge. It had a large wicker swing and a separate daybed type seat. It was all very clean and well maintained. There is also a small pull out system for drying your swim suits on the patio. There was access to the breakfast buffet, the Steak house, the Japanese and the French on the ground level. The Italian is on floor two. You have access to the Suites resort through a hallway connecting the Grand with access to Beaches which is next to the Suites. We were disappointed with the gym. It is located between the Suites and Beaches. It is a short walk. However, of all the treadmills in the gym, only one was working. Also only two elliptical, one stair climber, so with most of the treadmills down, options were slim pickings. There are bikes and spin classes as well as a few others that are offered. There is a daily Aquafit class as well. The lounge chairs on the beach and the pool area were plentiful. There are many umbrellas and cabanas for shade too. There are buffets in the evenings, but only for three evenings at the Grand. If you want buffet in the evenings on nights not offered at the Grand, you have to head over to the Suites or to Beaches. We were not overly impressed with the buffet we attended at Beaches one night. The lobby area is the “happening” place in the evenings at the Grand. They have various entertainment in the evenings as well. The guests tend to gather there before heading to the various dinner options. There is no need to make reservations for dinners except for the Japanese restaurant. However, once it fills up, you can be put on a wait list but there is no guarantee when you will get in for dinner. The entertainment team are a wonderful energetic group. They work long hours trying to keep guests entertained and busy throughout the day. They also entertain in the lobby area too. The only drawback we saw with entertainment was the fees looked for for two of the presentations. The cost is per person and in US dollars. This was the first time we have come across this at an all inclusive resort and chose not to participate in either if the shows. There was also a water ballet show done, which was very entertaining, however, these were entertainers brought into the resort and not members of the actual entertainment team. We would love to give a shout out to Alrick and Twinkle who both took time to ensure that we were OK everyday. As a heads up, this is a type of Timeshare program and you will be approached to attend a 2 to 3 hour presentation. We were aware what was going on with the send from the front desk to meet our Concierge and then the invite to have breakfast in exchange for a massage at the spa. It is too bad that now, when you attend an all inclusive resort that you have to deal with timeshare programs. But, we were told that this seems to be the new norm. We purchased an all inclusive, luxury package through Air Transat. We feel that we did get our monies worth. Alcohol was all top shelf. One thing to keep in mind, if you tend to enjoy the “slushy” drinks you need to bring your own reusable straws. We did tip the bar staff, restaurant staff and our housekeeper. We did not note any difference with service whether you tipped or not. We did not note many excursions offered by our carrier and therefore had to figure out another way to get an excursion done to our likes. It was enjoyable and informative and we were actually glad we booked our excursion with TCJ Tours . They also handled our private airport transfers and we highly recommend them to anyone coming to Jamaica we were extremely pleased with there communication and service. We learned alot from them !!!. Our room was clean upon arrival and kept clean by housekeeping daily and by the nightly turn down service. There were no leaks, odours or insects in our room. We did meet another couple who had a problem in their room. The management quickly resolved their problem and moved them into an upgraded room. We would definitely visit this resort again in the future. Hope that this review has helped anyone with ant doubts or questions.
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Dec 17, 2024
Home away from home
We LOVE it here at Joia Rosehall because it is always a great vibe, and they always make us feel like we are visiting family every time we go back, plus the food is absolutely amazing. Auntie and I came here for a “workation” ans we anre travel andvisors, and decided to stop here for the 2nd half of our trip. We were informed by our driver that many of the resorts, including Joia Rosehall, workers went on strike due to unfair treatment and wages. That was something we were kinda weary about as we just had an experience at another resort where we felt the effects of the strike. We were truly hoping not to see it shown evidently at one of our favorite resorts in Jamaica. We were celebrating early birthdays as well as a work anniversary, (hers is in January, mine in February, and the work anniversary is in December). I coordinated a few things with one of my favorite receptionist, Verona (S/O Verona because she goes above and beyond to accommodate the guests even when we are not visiting but send our clients there as guests), to see what we could do for our celebrations. We first had the Swim-Out Jr Suite, which was ok but we LOVE our view of the Ocean, so guided us to upgrade to OceanFront. We loved the room, great view!!!! Christopher is our original butler from a few years ago, but we didn’t take full advantage of the butler service. This time we were encouraged to use the Butler Service, and we are sooooooo glad we did. Christopher went out of his way to ensure that auntie was pleasantly surprised for her lil birthday recognition, he even included me in the whole shebang 🎯. Anytime you come to Joia Rosehall and you book the Butler Suite, make sure you request Christopher. This is not a slight against any of the other butlers because they work very hard to satisfy their guests as well, we just had the awesome pleasure of having Christopher yet again as we had him earlier this year in February for my birthday. Not once did we feel an ounce of attitude from Christopher or majority of the staff there. They made it their duty to make us feel as close to a normal experience as possible. Were there a few staff members that showed their attitude, yes but that was the exception, not the standard. We just wanna big up the staff dem at these resorts because without them, we wouldn’t have anywhere to vacation. We implore those in power to treat your workers better. Remember one hand washes the other. Thanks again Christopher and staff at Joia!
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Dec 14, 2024
Joia Rose Hall 50000 ⭐️!!!!
The best staff ever!!! So attentive and so much fun! They bring the life to your party! A few to note: Cedric in Member Services- please don’t pass up the opportunity to meet him! He works so hard behind the scenes to ensure the members’ stay is perfect. He goes out of his way to ensure you have all you need, and more! At the bar: Kamiesha, Travis, Lloyd, Lamar, Randeno, DiShaun-they were the absolute best out there! They made the pool days so fun! The entertainment and fitness instructors were awesome to interact with. Can’t say enough about the fun they brought out! They were a joy to watch! Butlers-Ralston and Kadeen were simply amazing! The cleaning crew for the 5000’s rooms were just wonderful! They are the heroes behind the scenes! Karen at the French Restaurant was such a joy and beauty! Her smile lights up the space and she knew you better than you knew yourself. Always going above and beyond.
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Dec 14, 2024
Excellent relaxing week!
The love, attention and care shown by the team at this resort is top-notch! Girls trip 2024 was a success because of amazing staff like Kimiesha, Randeno, Dishaun, Travis, Cassandra all by the pool! Cedric was the ultimate host and always took care of any needs we could even think of! We will be back soon!