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TripAdvisor traveler rating
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Overpriced and noisy.
For $300 you would at least expect a quiet night sleep. Not here! It’s next to a very noisy club. The heating unit is definitely loud enough to drown out the club noise. You think that you would have a coffee maker or a bottle of water. The water was eight dollars a bottle and no coffee. But at least the bed was comfortable and the staff friendly.
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Poor customer service
Overall I did enjoy my experience there. The room was clean and domestic staff very helpful. No kettle or tea was provided even though I asked twice. However there is a discrepancy that needs to be resolved. I stayed for 7 nights early Feb 2025. Upton checkin I was charged over 300usd and was told it would be refunded upon checkout. No receipt was issued and it has been over 3 weeks and I am yet to received my refund. I have filled the form on contact us countless times with no response, the number on their website those not work probably because I am ringing from overseas. I am trying to resolve and it made me realise that the customer service is poor. Can someone resolve my complaint.
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DAVID V!! THANK YOU!!!
Extended my stay just because how amazing my hotel stay is going, a huge shout out to David Villacis, Operations Manager. He’s phenomenal and hard working. The staff here is invaluable & I’m very happy I choose to stay at ink 48 Hotel. I’ll definitely be back!:)
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Not like it used to be, no restaurants, no ambiance.
Not Like it used to be!! I used to love this hotel but had no idea that it changed hands & they shut all the restaurants down. The room was also incredibly noisy, we were on the 7th floor & there was street noise all night. The staff at the front desk is friendly, but there is no reason to stay at this hotel other than a clean room.
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Perfect hotel spot!
We were here for NYFW and had a wonderful experience at the Ink48 hotel. It was so clean, modern and in a great central area of the city. David V. was extremely helpful prior to our stay, assisting us with some troubles we had with the 3rd party company we booked with and even after our stay. He should be commended for his excellent communication and customer service skills! Thanks you for everything and highly recommend this hotel:)