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Hotel overview

Get exclusive perks during your getaway to Secrets Moxche Playa del Carmen. Travel now through December 22, 2021 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • One 25-minute massage per person, per stay • 50% off a romantic dinner
Valid in Signature Suite Tropical View, Signature Suite Ocean View, Signature Suite Swim Out Tropical View, Signature Suite Ocean Front, Master Suite Swim Out Tropical View, Master Suite Ocean View, Master Suite Ocean Front, Panoramic Suite Ocean Front, Two Story Penthouse Suite Ocean Front, and Presidential Villa Beach Front room categories.
Secrets Impression Moxché Playa del Carmen is located in the heart of the Riviera Maya just a 10 minute drive from Playa del Carmen´s famed Quinta Avenida (Fifth Avenue). The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sandy beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 198 lavish suites offer a contemporary experience with an earthy feel including luxurious amenities, stunning views and a continuously replenished in-room rolling bar. Secrets Impression Moxché Playa del Carmen introduces the exquisite and highly unique Impression concept to the Secrets brand. The Impression concept gives new meaning to all-inclusive vacations with lavish, upscale suites and extravagant beachfront villas in addition to a more private, personalized experience for the most discerning travelers seeking the highest level of luxury and unmatched service. The resort´s beachfront palatial Presidential Villa and twostory beachfront Penthouse Suites will bring on an extra meaning to an opulent resort experience. Secrets Impression, located on the northern side of its adjoining property Secrets Moxché Playa del Carmen, will offer incredible views of the turquoise waters of the Caribbean and the island of Cozumel on the horizon. Guests will have access to a private rooftop pool, a private bar, and access to a premier dedicated beach area. Enticing flavors will satisfy the most demanding palates with meals or snacks available in the twelve dining options found at Moxché, and Impression Moxché, included in Unlimited-Luxury® with no reservations required. Choose from eleven à la carte restaurants serving cuisines from around the world including Asian, Italian, Mexican, Steakhouse, Seafood, French, Pacific Rim, Beach grill or savor other worldly flavors at the buffet. Exclusively for Impression guests, an Authors Signature restaurant, will be available*. Quick bites and snacks are available at the Barefoot Grill and Coco Café, next door at Secrets Moxché. Relax at our Spa by Pevonia®, located at Secrets Moxché, with innovative as well as traditional treatments in a natural environment conducive towards self-healing and recovery from daily stress. Focus will be placed on wellness through nutrition advice, locally-sourced natural ingredients and a wide variety of treatments at our 15 cabins. Enjoy the turquoise warm waters of the Caribbean with kayaks, paddleboards and snorkeling—just a few of the many options available. Property information Year Built: 2021 Total rooms: 198

Property information

Year Built: 2021
Total rooms: 198

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Hotel details

Amenities

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Activities

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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 2802 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    So frustrating …

    My review is based on my experience so far, we have yet to arrive next month. This will be our 4th secrets resort, we absolutely love the brand and we’re so looking forward to our trip but am growing more and more nervous by the day. We spent a significant amount of money to book a basic junior suite king room as options are limited when booking from our area. That said, I reached out to the resort to get a quote on upgrading our room. I’m not asking for a free upgrade, I am fully willing to pay for a better room, one simply wasn’t available when I booked or I would have booked one then. I’ve reached out via email to the hotel 3 times, with no response. Ive tried a concierge email listed on a “fans of” site - crickets. I’ve called Hyatt directly only to be disconnected twice. I’ve tried the email address on their website, still nothing. I am sooooo disappointed with the lack of k of service/response so far and am truly hoping this isn’t indicative of the service that will be provided once there.

    Jan 08, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Just Average

    We went New Year’s Day for 4 nights . What a beautiful resort,but the food and service are just ok. When you pay a premium price you expect premium food and service. The live music and the speak easy are a plus…I just wish service and food lived up to the breathtaking beauty of this property. One night we had a late dinner and the server told us 3 times they were closing in 30 minutes. One day by the pool our server was missing in action. “With that said” I just spent 4 nights at this beautiful resort with my smokin hot wife so I don’t have much to complain about. I’m Thankful

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Entertainment Team

    I have only happy memories at Secrets Moxche. The entertainment team are absolutely fabulous. We played ping pong with Sergio. Sergio and Victor made me and my boyfriend lovely bracelets while Miguel taught us Spanish it was so nice they all took the time and effort it made the experience really special.

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    SERGIO was the best!

    The hotel is beautiful and the food was great. The entertainment team were amazing, Sergio, Alberto, Ari, Miguel, Jazmin were all so lovely and great fun! Sergio played ping pong with us and Miguel taught us Spanish which was so kind of them.

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    10/10 aesthetic, 3/10 customer care

    Great resort but definitely has room for improvement. Everything is beautiful, restaurants gets very busy for dinner service, I wish staff would be more empathetic regarding customer experiences. My wife, who has a pineapple allergy, was served pineapples. She broke out in hives and the next 2 days of our trip were ruined. The resort tried to "compensate" us by offering a free massage after almost killing my wife.

    Jan 04, 2025