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Hotel overview
Authentic Caribbean style and panoramic views of Montego Bay's stunning shoreline await guests of Iberostar Rose Hall Beach. Mountains, villages, waterfalls, and idyllic beaches are all within easy reach and offer the chance to experience the diversity of this island paradise. The resort blends the charm and authenticity of classic colonial décor with world-class amenities, the finest international cuisine and an exquisite attention to detail. For couples or families, it's the ultimate vacation.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement
or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
7187 reviews
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Nov 18, 2024Horrible experience
We stayed at this resort in July for a wedding, and our experience was horrible. We arrived at the wedding party, and from the moment we checked in, there was no overview of the amenities. We were told to find everything on the app. They also tried to get us to attend a “breakfast” at their higher-end section of the resort, claiming it wasn’t a timeshare meeting but merely a chance to show us around. However, when we declined the friendly attitude of the “guest service” rep changed. Throughout the week, we noticed that the staff was not friendly; often, they wouldn’t make eye contact or even speak to us. Often it would be something as simple as us asking politely for a coffee cup for breakfast and they would just walk away, grab a mug return with it sit it down, and then walk away with no words spoken. The air conditioning in the hotel broke down for a day and a half, and they offered no solutions, displaying an attitude of indifference. We frequently missed housekeeping service, and on the day before we left, we spotted the housekeeper in our room after 5 PM. When we offered to leave and come back later, she tracked us down in the hallway and insinuated she was off the following day. She asked if we liked how she had been cleaning our room, which came across as her asking for a tip. My husband ended up tipping her, and then she walked away. On our floor, there was a leak in the ceiling, and their solution was simply to place a bucket underneath it. Consequently, for the whole week, there was a bucket in the middle of the hallway. Moreover, we often saw security personnel hiding on our floor. They frequently positioned themselves on window sills, watching TV since our floor wasn't busy and was closer to the end. The hotel itself needs repairs and a thorough cleaning. It is advertised as a 5-star hotel, and I have no idea how that is even possible. Everything seemed old and outdated, especially the rooms and bathrooms, and the only set of elevators had holes and cracks throughout. The food was just okay, with only buffet service available in the morning. Room service ends at 10 PM, and breakfast is not offered through room service. The pool area is nice, but guests receive only one towel per person via a card. If you lose the card or if the towel gets taken, there is a $25 fee. The pool bar was average, but they often served certain people ahead of others. My husband would wait 10-15 minutes for a drink while watching others get served immediately. Overall, I wouldn't recommend this place to anyone, and I definitely won't return. The old, outdated building and rude staff made our stay disappointing, and the fact that we couldn’t wait to leave speaks volumes.
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Nov 17, 2024Interesting Place....Not to Return
Just returned from a ten day stay at this place...interesting, indeed. First, the ocean front, junior suite that we reserved and paid for was apparently not available, so we received a standard room...upon questioning the room, I was eventually told that they would "upgrade" us to what we had originally reserved...helluva upgrade, huh?? I would call this place all-inclusive-lite as there was definitely a shortage of both bars and restaurants, with when they would actually be open being a daily guessing game. Both interior and exterior construction was going on so noise, dust and debris were a daily encounter. The overall place was a bit dirty, especially the pool, but we learned to live with that. Room service was also hit and miss, some days towels only, some days nothing (not even fresh coffee), several days they did clean the room as it should have been, so that was good. WE were assigned a personal concierge, who was a nice guy , but our only contact with him was a 7:15 am wake up call to ask us if "everything was alright?" Italian restaurant was excellent, Hibachi restaurant was also good, other than that the BBQ restaurant had a take-it-or leave-it menu and the cafeteria/buffet basically sucked. Beachside jerk, burger and dog joints were good, but finding them open or closed was a crapshoot. Overall, they have their work cut out for them to get up to speed and I wish them luck. We went there after many years at the old Holiday Inn resort up the beach, but as they changed hands recently and I am a Priority Club points junkie, we gave this a try. One and done, not to return. That's all I know.
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Nov 17, 2024Montego Bay Iberostar Waves Rose Hall
This was an amazing overall trip. I’m never disappointed with Iberostar. From the people greeting you at the front door to the excellent service I rate this hotel a 10/10. The chill vibe is next level. Never ran out of cool drinks and fresh food. Food tasted amazing at every location, but my two favourites definetly had to be the Japanese and Italian restaurants. Amazing menu selection and great service. Let’s not forget the amazing jerk chicken by the beach that kept you energized and fed throughout your day. Hands down, can’t say it enough. We will be back to this resort. Thank you for an awesome vacation Iberostar!!
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Nov 17, 2024
Worst hotel in Jamaica
I am not sure if this hotel is a five stars hotel. You go to the buffet all the tables are dirty, no staff who say hello to you, or bring you coffee or tea. Staff are lazy. If a platter finishes they wont refill it. We went to a la carte restaurant, one night we waited 1 hour to get the food, the other night, they brought the platters for me and my husband and for my son they did not. We finish eating and my son did not receive his platter yet. The disgusting part is the huge number of souvenir and weed sellers at the beach. You cannot relax and enjoy looking at the beach. Because these sellers are rude and wont stop calling you to buy anything from them the whole day and they stand in front of your chair hiding the beach view. In the photo, you can see some of the sellers on the beach with their kayak, usually they come 8 to 10 kayak on the beach, so imagine the beach view...... To be fair, the hotel room service is good and clean, the gym is also good and clean, the activities are good, bars offering good variety of drinks.
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Nov 15, 2024
Enjoyable experience
I had such a great experience at this resort. There's lots of variety-you can relax by the beach, party at the pool, have a good drink and lots of entertainment during the day and at night. The food was good but not spectacular - I have celiac disease and was always able to find something to eat. The smokehouse restaurant was my favorite as well as the buffet. The water is warm, and there is a rock formation close to the shore with great snorkeling. I will definitely plan on coming back in the future.