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Hotel overview
Authentic Caribbean style and panoramic views of Montego Bay's stunning shoreline await guests of Iberostar Rose Hall Beach. Mountains, villages, waterfalls, and idyllic beaches are all within easy reach and offer the chance to experience the diversity of this island paradise. The resort blends the charm and authenticity of classic colonial décor with world-class amenities, the finest international cuisine and an exquisite attention to detail. For couples or families, it's the ultimate vacation.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement
or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
7207 reviews
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Dec 19, 2024Exceeded expectations
The purpose of the trip was to visit my parents graves in Kingston. I traveled with 9 other family members and we chose all-inclusive rather than renting an expensive villa. The hotel lobby smells lovely and the hotel was immaculate with staff cleaning the common areas and grounds daily - I didn't see any rubbish during the 10 days that we stayed. The pool was great and there is also access to the beach, but beware of beach sellers selling cheap tat! (my sister and neice got caught out in the first day, but I managed to escape!) We ate mostly at Little Rivers buffet restaurant, which served authentic and delicious Jamaican food - although the fried plantain was a disappointment, as it was not ripe enough to be cooked, imo. We also ate at Olivettis (Italian), Samurai (Japanese) and Uncle Tony's (BBQ-style) - I enjoyed all of my meals. All the staff were pleasant and approachable and the bars served name-brand alcohol, not local stuff. The hotel exceeded my expectations, and I would definitely recommend it to anyone wanting to stay in Montego Bay. The only downside is that there is no room service - I was unwell one day, so missed dinner and couldn't get any food delivered to the room, so my sister had to bring me something from the buffet. There are no tea-making facilities in the rooms, and being from the UK, we generally can't function without a daily cuppa! It's for these two reasons that I haven't given the hotel 5 stars.
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Dec 19, 2024A Truly Wonderful Experience!
My family and I had an unforgettable stay, and the team at the hotel made it all the more special. Chef Paris at the Hibachi restaurant was absolutely fantastic and was very entertaining! Watching him in action was such a treat, and the food was beyond delicious. Servers Aaliyah and Kimberly M. at the Hibachi restaurant were warm, attentive, and ensured we had a flawless dining experience. Kimberly, especially, went above and beyond to make us feel comfortable. Chef Michael showed up before the end and we expressed our appreciation! Special mention goes to Tishanna at the front desk—her kindness, professionalism, and welcoming attitude set the tone for our stay. As a proud “Jamerican,” it filled me with so much pride to witness the outstanding hospitality my kids and I received throughout our visit. It was a beautiful Jamaican experience that we’ll cherish .
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Dec 17, 2024The good, the bad and the in between
I visited Iberostar Rose Hall 10yrs ago on a weekend trip and decided to revisit for my 50th bday in dec 2024. I was disappointed to see that so much has changed. The check in process was quick and front desk staff was polite. We were given armbands that would be a charge of $50us to replace if lost, along with keycards and towel cards. The cards were such an inconvenience. The keycards deactivated constantly and the monitoring of the towels in this way was too much like a YMCA. The beach grill offered burnt jerk chicken and under cooked pork. The sides were as inconsistent as the server Kshima's unpleasant attitude. She barely looked up to greet the guests, just a loud "next?" to indicate she was ready to serve you. All 5 days of our stay, the service and poor food at the beach grill was the same. The main buffet on the other hand offered a wide variety. The different theme nights showed thought and provided options. All the staff were friendly, expect the blatant insisting they take tips was a turn off. The Smoked Restaurant offered briskets, sausage, BBQs etc. all on one platter that we were told serves four. It didn't. EVERYTHING on the menu was terrible. We tasted, spat out and left after 2mins of getting our meal. The Italian restaurant has great staff. food was good. The club was on the other property. We were told we would be transported via luggage carts over to the club. The first night, one young lady pulls up in the cart, jumps out and says very dismissively "cart not working". The 2nd night we ask about transportation again and was told they cut that off at 10:30. The club was lively and music great. However, in the event of a fire guests would have to scurry up a 12ft spiral stairs that is slippery when dry. The other fire exit is behind the dj booth and far away from the majority of the patrons. This is extremely unsafe; Owners need to revisit this set up. Pools were clean with plenty beach chairs but not enough umbrellas. The entertainment staff were friendly but have very little space for poolside activities. Each activity is intrusive to the guests. One area should be designated for these activities, simply by not having any beach chairs in that area. Guess the owners are waiting for someone to be seriously hurt to realize this doesn't work. We loved the lunch time pop buffets on Jamaica day and international day. Tacos were awesome. Housekeeping was excellent and you could tell that the bar stockers were limiting the items in the mini fridge. The furniture in the rooms is gravely outdated. The room fan in 1238 squeaked and wobbled. Lighting is very pale. Curtains dingy. The rooms need more plugs. There was constant construction but thankfully it was never disruptive. The best food was the Japanese restaurant, but this was masked by the experience. Done hibachi style, the chef prepared the meal of steak, chicken and shrimp, fried rice and steamed vegs in front of us. it all looked and tasted great; however, the experience was awful. The room was extremely noisy as the chef was over the top in his presentation. He yelled at us and made unsuitable corny jokes. There were locals and foreigners at the table. The chef paid attention to the locals more speaking in his native tongue which at times came across as if he was making fun of those who did not understand what he was saying. At one point a loud argument broke out among the local guests in regard to a recently incarcerated dancehall artiste Katrel. This went on much to the discomfort of the other guests and was encouraged by the chef. You couldn't have a conversation because it was so loud. Several attempts by two supervisors to quiet the table, proved futile and it got worse once guests at the table next to us got seated and they too were encouraged to be loud. Now the two chefs were competing to see whose table could be the loudest. It was overbearing. Showtime was good some nights. Most nights it was held out on the pool deck, which had limited seating. Love the ice cream cafe. Mention must be made to Shanelle from concierge. She does a great job. Tania from the bar was awesome too. Overall, a 4 out of 10. We will not return. It's clear the hotel is cutting costs, for what guests pay per night, Iberostar can and needs to do better.
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Dec 15, 2024
Iberostar Jamaica is always the best!!
This was my first time staying at the Waves level at Rose Hall. I had stayed previously at the Grand and Suites. The vibes in Jamaica are just different. The Jamaican people are so welcoming and loving. I got the same energy from the Iberostar employees, huge smiles and always kind and open to conversation. The room: I stayed in Room 1129 which was an ocean front room with a fabulous view. The room was spacious and the king size bed comfortable to sleep on. All the standard amenities were included to include cable tv, ceiling fan, air conditioning, wifi and mini-bar with beer and soda. The Iberostar is conscience about the environment and as such provides 2 large glass bottles to fill at water stations located throughout the property. Be sure to fill them up for use when brushing teeth and I do not use the tap water. Opinion: I found the room to be cold, which I normally like, but at times it was too cold. If you are not a person who likes to sleep in cold, bring warm pajamas or turn the fan and ac off. The bathroom: This is the one area that needs improvement. Specifically, the shower floor. It is not pleasant to look at with water marks and stains. It seems like a rather simple cosmetic fix. This room did not come with a bathtub which is not a big deal for me but important to point out. Room service did a good job keeping my room clean and towels refreshed. The food: I was a little worried since this was my first time staying at a ‘waves’ level resort. I can tell you that nothing felt cheap about this experience. The buffet was phenomenal. Jahmal at the breakfast buffet makes the best coconut pancakes, they don’t have them but I asked, and he hooked me up. We ate at Olivetti, the Italian restaurant back in March and were disappointed by the service and let the resort know. I am happy to report that Olivetti has shown great improvements in their service. In fact, they were my favorite spot for dinner. The staff and food at the smoke house was also great. Thank you all for the great dining experience. The staff: The staff at Iberostar in general are worthy of praise. I did not receive a frown or a negative experience once during this stay. Some people who really stood out were Shane the bellboy, Jose who was all over the place from the front desk to the beach ensuring all was well. The entire Star prestige beach staff Leroy, Anecia, Kacy and Serene took good care of me and made me feel like family. One love to you all. I feel inclined to put it out there to the world that while all-inclusive means your room, food and drinks are paid for, the staff works so hard, they deserve tips! Be sure to take care of your bartenders, room service, buffet and dinner staff and bellboys. I cannot finish this review without acknowledging Susana from the Star Prestige lounge. She is courteous, knowledgeable, and professional. I had a slip during some rain and she ensured I was not injured, followed up with me later that evening and the next day. Additionally, Susana, Jose, and Shane as well as the entire staff at the lounge helped me through a flight cancellation and extended my stay. I am so grateful to be a prestige member because of employees like them.
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Dec 14, 2024
Wonderful experience!
I had an excelente experienced, the guys thatWork there as José Lewis, Xiomi, Susana, the staff at the bech bar Leroy, Syrene, Kacia and Necia make you feel great. Please look for them when you visitthis Resort. For sure i will be back next year!!