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Hotel overview
Welcome to a vacation that has so much to do, yet also invites you to do nothing at all. Iberostar Punta Cana is the Caribbean setting of your dreams, complete with swaying palm trees and the clear aquamarine waters of the famed Punta Cana coast. And yet this resort also features every diversion imaginable, from refreshing pools to a Caribbean-style shopping street to multiple specialty restaurants and even a casino. Numerous activities are offered, including Merengue classes. Or you can simply relax and enjoy the magnificent Playa Bavaro waterfront.
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Ratings & reviews
TripAdvisor traveler rating
9329 reviews
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Apr 18, 2025Best Experience!
I had an incredible experience during my stay at this hotel. I’m a proud member, and the Star Prestige area truly exceeded my expectations. One staff member in particular, Felix, stood out as an absolute gem. He was exceptionally attentive, friendly and displayed outstanding customer service skills. His dedication and professionalism made me want to join as a member because I saw firsthand how guests are genuinely valued. Felix embodies the true meaning of customer care and is a tremendous asset to the IBEROSTAR team. I’ll definitely be returning—and sharing this amazing experience with my friends!
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Apr 18, 2025
Great service and friendly people !
Loved the hotel! Had excellent service by Felix from star prestige beach area, he attended to all our needs and did it with a smile on his face! Very welcoming! Will definitely return to this hotel! The food was amazing as well had a great selection!
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Apr 18, 2025
Worth the price of the day pass
We bought day passes for a family of 4 for $311. It’s totally worth it. You can use the entire resort with only a time limit of 10am-6pm. They provide towels and showers. The beach is large and very lovely. Also included kayaking, parasailing, and sailing. If you eat 2 meals the day pass pays for itself. Unlimited drinks and snacks as well.
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Apr 16, 2025
Great trip
Wonderful resort, friendly staff, beautiful grounds.....will be back. Thoroughly enjoyed our week long stay. Went through Apple Vacations to book our trip, I liked they were on the property everyday to see if we needed anything and helped with excursions.
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Apr 07, 2025Nice hotel - needs big improvement to make 5*
Having stayed in Iberostar hotels previously I thought I had a good idea of what to expect in terms of service a quality - how wrong I was . We checked in at 9.30pm , we received no welcome drink and no offers to assist with our luggage .we were directed to our room which was in a block some 200 yards away. We enquired about food and were told the restaurant would close in 15 mins. We were also instructed to download the Iberostar app which would have all the info we would need! The app is quite good although there are some inconsistencies between the app descriptions and reality . Also there is no detail about the main buffet restaurant and its opening times. The room was clean and reasonably well appointed with an en-suite shower room Food wise the main buffet is pretty good with plenty of selection and a number of stations preparing fresh items, I must call out the toaster at breakfast which is more akin to a hairdryer- 10 laps through the toaster would get a slight golden hue - I did complain several times but no action was taken - one of the staff replied “ I speaka no englese” and promptly disappeared without action! The Speciality restaurants in the main were poor we had numerous examples of food being served cold and often overcooked. We did send a plate back on one occasion but this wasn’t replaced and no apologies forthcoming - generally there seemed to be a lack of management and standards in these areas. The only exception was the French restaurant which was truly 5* and a joy to dine in - just begs the question why this wasn’t replicated elsewhere. The hotel advertises a currency exchange service - so I took some Canadian $ to reception to change - only to be told they would only change US$ or Euros. I found this difficult to believe for an international hotel brand - so I complained via the app - very quickly I got a reply saying this had been sent to the relevant department and I would get a response ASAP!. I chased this again after 24 &48 hours before getting a response stating it was against hotel policy! There is a full daily entertainment schedule, mornings are generally quiet with music starting around 12 this ramps up around 3pm to full party mode with animation team members shouting instructions over microphones- guests wishing to have a little quiet time in the sun really have nowhere to go! Evening entertainment is a little scarce between 6-9.30 after this the animation team present their holiday camp style features. Fortunately on 2 nights professional acts were on which were a real breath of fresh air , the magician act being particularly good and of the quality I would have expected as standard. Whilst passing through reception i was asked by a staff member if I was enjoying my stay - I said I was a little disappointed, as I didn’t feel the hotel delivered its 5* rating - he looked a little perplexed and responded by offering us breakfast at nearby hotel to find out about their members club ! (timeshare). Service in bars and selection of drinks were very good. I must call out the Gardens which were beautifully maintained and manicured. Overall a nice hotel but falls way short of its 5* billing on service and food quality