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Hotel overview
Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8374 reviews
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Jan 06, 2025Beautiful resort
We visited during an excursion from a Norwegian cruise last week (Dec 29th-Jan 5th). We loved the property. It’s very rustic with each unit set up like small bungalows. Lots of trees and walking paths, Flamingos, peacocks, iguanas hanging out. The pool area is great. Beautiful beach. Be aware there are rocks once you try and enter the water, some form of footwear is needed. Food and service were excellent.
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Jan 05, 2025Amazing vacation
Stayed at the Iberostar for a week ! Beautiful property , relaxed atmosphere , good food and awesome staff . The star camp is small in size however the staff makes up for it with engaging kids in activities , kids refused to leave the star camp , big shoutout to Ismael, Rosha and Sol . These guys are amazing ! Pilates and sunset yoga by Manolo was great . Staff at restaurants is top notch . Great quality entertainment shows . My only suggestion would be to let guests know at checkin that they have a somewhat tedious checkout process , which we were not aware of and were late getting to the airport . Overall , a very positive experience !
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Jan 04, 2025
great!
Gerardo is very funny, the entertainment team is amazing and plans very fun events like fire shows and bingo. Gerardo makes sure to engage the guests in the activities and make them feel welcome. The resort is very fun but relaxing, I enjoyed the food and was pleased with the choices.
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Jan 02, 2025
Another wonderful vacation!
My husband and I along with our two adult daughters spent 7 days from Dec 14-20. This was our third stay as we always have a terrific trip! Check in is always smooth, I had contacted them a week prior to our arrival to request a room halfway between the beach and the lobby and they were very gracious to oblige. We love the hut style rooms and our girls were right next door. The beds are exceptionally comfortable, the shower always has plenty of hot water and shampoo, conditioner and body wash are provided along with mosquito repellent citronella lotion which we all used. The beach is nice, I went down around 8:30am to put towels on chairs because if you wait you may not get a spot in the shade. It’s near impossible to walk into the ocean from the beach without water shoes because of the coral… if you walk south to the left there is an area that is sandy to wade into. The Dressel Dive guys were rebuilding the dock so there was no way to enter the water from the dock as in previous stays, somewhat frustrating because the water is wonderful and you can snorkel right in front of the beach, there are starfish and other fish right near the dock. We took 90 minutes and listened to the membership talk and in return were given 4 snorkel trips plus a car to take around the island for a deep discount! Yes, please! We enjoyed the snorkeling immensely (three reefs) and took the car out the next day and drove around the island and through the downtown area where there are shops, there were 7-8 cruise ships docked when we drove by. The food was always good, we especially enjoyed El Cedral for dinner and no longer need reservations for the specialty restaurants! The Mexican and the Asian restaurants were also delicious. Shoutouts to Rufino (always engaging) and Gerry and the entertainment team for their talent and hard work to keep the guests happy! We appreciate the staff and will return because they made our vacation very enjoyable!
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Jan 01, 2025
Fun!
Iberostar Cozumel is an amazing place! The resort is right on the beach, so you get stunning ocean views and easy access to the water. The rooms are super comfy and well-kept, and the staff is really friendly and helpful. There are tons of activities to do, like snorkeling, diving, and even some fun evening entertainment. Gerardo is our family’s favorite staff member, he finally got my brother to let loose and have fun!