Wish you were here?
Hotel overview
Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
8598 reviews
-
Feb 02, 2025Julien is a great host
Julien is the greatest member of the entertainment staff. We loved his dance lessons and he was also such a great performer after the fireshow. He’s a very friendly and lovely person. We also had great time at the Japanese restaurant. Julien is the best. Thanks for everything!
-
Feb 02, 2025
Julian is the best
We had a wonderful time. We had an awesome time learning to dance with Julian. He is the friendliest, a great dancer and a great teacher. We played volleyball twice a day and it was a lot of fun. The food was also very good. I am vegetarian. Thank you Julian!
-
Jan 25, 2025
Love Alexei
We had an amazing vacation here. The grounds are beautiful and food was amazing. Alexei was a true gem. He was so friendly and helped make our trip memorable. We cannot express how much we appreciate all his efforts to make our trip one of a kind. Thanks Alexei for being so fabulous.
-
Jan 24, 2025Two Stars - Disappointing Experience at Iberostar Selection Paraiso Maya Suites
I'm not one to write bad reviews, but this was the worst family vacation we have ever taken. Especially at $12,000 for a family of 5. While the Iberostar Selection Paraiso Maya Suites boasts beautifully maintained facilities and incredibly friendly staff, our recent stay was unfortunately marred by several significant issues, echoing many of the complaints we've seen online. The kids' camp was a highlight, and we especially enjoyed the on-site outdoor mall, which provided fantastic evening entertainment for our children. However, these positives were overshadowed by some serious negatives. It seems Iberostar's obsession with being ESG friendly, which is something they remind you of constantly, is more of a cost cutting effort that shows in the amenities and service. The food quality was consistently poor, a common theme in online reviews. Lunch not starting until 12:30 felt late, especially with hungry children. The room service menu was extremely limited, and the lack of readily available bottled water was inconvenient. Making dinner reservations was a constant struggle, and finding available pool or beach chairs was often impossible. The resort's app also suffered from numerous glitches, adding to the frustration. Perhaps the most concerning issue was that towards the end of our trip, we contracted a parasite. Since we dined exclusively at the resort during our stay, we believe it was the source. The resort, however, completely denied any responsibility. While the Iberostar Maya has some appealing aspects, it simply doesn't compare to the value offered by Palace Resorts. Although Palace resorts are more expensive, they provide significantly better service, vastly superior food quality, and ultimately, a much better overall experience. We will be returning to Palace Resorts for our future vacations.
-
Jan 23, 202540th birthday with Family & Friends
We traveled here with a group of 13 to celebrate 2 40th birthdays. It’s about a 40 min drive from the airport, which isn’t horrible. The resort is massive. I probably didn’t even see the 1/2 of it so be prepared to walk. They do have golf carts that will cart you around but sometimes they are hard to come by. The check in process went well and then we went to our room. We reserved a family junior suite as we traveled with our daughters. Rooms were huge. 1 room had a kind size bed and the other 2 double beds and they were connecting. The rooms are a bit outdated and could use some maintenance but overall it was clean and spacious. There really wasn’t a mini bar and no snacks. Chips are only on the first day and some shortbread cookies that were a bit stale. There are no water bottles at this resort, no plastic at all. They have filling stations throughout which is good for the environment. Make sure to get a lot of ice because the water isn’t the coldest. The grounds are beautiful. Very well taken care of. There are lemurs and monkeys running throughout and beware they like to take your food. The beach is amazing. No seaweed and barely any rocks. I just dislike how people will save beach chairs for the day and you won’t even see them in it. That’s so annoying. There could be more food options around the beach and pool area. The beach has hotdogs, hamburger, and fries, but would have loved more options instead of having to walk a mile. The pools were big and there were waterslides, which were a good time especially if you’re traveling with kids. There is a lazy river but we couldn’t get floaties and it didn’t move much, which meant you had to walk it. The drinks were good, but this place could use a machine that has premixed daiquiris and pins colada mix. The bartenders had to make these every time from scratch and you can about imagine how many in a day especially at a kids resort. I would have loved more servers around the beach and pool area. The lines can get long and can be annoying. Overall the drink menus were great especially in the restaurants. There are a lot of restaurants but they can be tough to get reservations. You have to have reservations for hibachi and steak. We had to split up in order to get into them, but work with your concierge in your building. They can help you better than the front desk. The cleanliness of this resort is great, those maids deserve a raise! The breakfast buffet had many options. I think there are a few buffets but we always went to the main one where we checked in. Eggs, bacon, waffles, yogurt, nachos, breads, meats, you name it. The gym was beautiful. So many treadmills, elliptical, and weights. Nice not to have to fight for equipment. The entertainment staff did a nice job getting people involved, alexei was great! He knew all of our names, now that’s customer service! The swimup bar in the main pool was really loud under the waterfall so it was extremely hard to hear, but really my only complaint. Overall, beautiful resort with great staff. Can’t complain much with 85 degree weather and a drink in your hand!