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Hotel overview
Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
8610 reviews
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Mar 09, 2025We will return to this resort again!
We were very satisfied with this resort and all it had to offer. We prefer larger resorts as we don't like to sit in one spot all day and read. We enjoyed a lot of the facilities, activities and the grounds. The grounds were very well maintained and beautifully put together. The pools were amazing, there is so much room for everyone. We liked that they were not strict about floaties or playing with a ball. The gym on site was also well put together. The activities offered were great. The food was enjoyable, we liked some restaurants more than others. The greek and seafood were our more favorite options. The buffet was well done so we were happy eating there as well. There were always a lot of options for everyone and the food quality we felt was good. We were in building 60 and if there was something to complain about it was a bit loud from the noise from the beach when there was an event such as a wedding or the fire show. We didn't have kids with us so that was ok, but definitely if someone is looking for a quiet spot this location is a bit loud on some days. This didn't really cause us any issue but for some it may be. Due to all the tile that is used in Mexican resorts the noise does travel easily. There is a lot of chair saving, so if you want up front or very good spots near the main pool where all the games and things happen, you will have to snag those early. We found that there were always chairs in the back or in quieter locations, you just had to search and maybe move things around a bit. We just joined the chair saving party, can't beat them join them! The staff are all very kind and bust their butts. The place is so clean and well maintained. You rarely see food plates or cups around for long. The beach is beautiful, the water was enjoyable, more rough some days than others. The sand is great for kids to build castles and it wasn't really rocky. Overall great resort, we would be happy to return. I would say it is better than some other resorts we have stayed at. Thanks for a great trip!
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Mar 07, 2025
Paradise!
Iberostar has outdone itself with the beautiful and extensive Maya Suites in the Paraiso complex! We were professionally and efficiently checked in with the Star Prestige Team! Darlene took care of all our questions, reservations and inquiries including adding an additional day. Daniel T was pivotal in assisting us in the process of getting to the hospital with a medical issue. Naidely, Emma, Joe and Allen, and bartender, Angel, could not have been nicer in treating us special. The food with delicious and Jeremiah and Timotea went out of their way to assist me with gluten free food options. There was plenty to do for all ages! The water park options from the huge water slides to kiddie pool was perfect and well maintained safety wise. The beach was spectacular with manageable waves, clear water and smooth sand. Our beach concierges Angel and Guadalupe took good care of us! We can't wait to go back next year!!!!
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Mar 02, 2025
The 1st real family vacation with the grandkids. And it was OUTSTANDING
Laura our ambassador was sweet and VERY HELPFUL. Carlos our star prestige representative was also very helpful . The restaurants were very good my favorite being the Brazil steakhouse The tacos at the market were some of the best tacos I have ever tasted …. The absolute favorite person on this trip was Santiago the bartender at the swim up bar at the members only pool…..his personality and his imagination to make up cocktails were top notch…. Example of how cool he was we had with up our 2 granddaughters age 8 and age 5 …he would make them tasty virgin cocktails …on the day I went “golfing “ my back was killing me and he would make me double pain medicine. And it you want a good breakfast drink before the tequila drinks start ask him to make you an M&M. I will be making them at home….. great time was had by all and we WILL BE BACK!!!!
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Feb 27, 2025Disappointed with Iberostar
I’m currently visiting Iberostar Paraiso Maya and, as a frequent past visitor to this complex, I have to say I am disappointed with my experience and will not be coming back. This used to be a great place to vacation. Sadly, that is no longer the case, and I’m not sure if it’s due to post-pandemic issues or something else Pros: the wait staff, the bartenders, and the staff in general are still the best part of Iberostar. I hope the company appreciates them. Also, the gym is still great. Cons: the food— the buffet food used to vary and have international themes every day or night. Now it’s almost always the same food. It’s a shame, because that was a highlight of the visit. The lack of staff— the resort seems understaffed and it really shows in longer wait times to be served at the specialty restaurants. Higher excursion prices— The prices for excursions have significantly increased since pre-pandemic times. Some of the items on the menu, e.g., porterhouse steak at El Rancho steakhouse, are extra, whereas they used to be free for Maya guests. Summary: I would still recommend this resort to people with small kids, but I cannot recommend it to people without kids anymore. It’s just not as good as it used to be pre-pandemic. Their standards have dropped.
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Feb 13, 2025
Avoid the Membership Sales Pitch and any "Freebies"
This is an honest and balanced review that reflects some great stuff about Iberostar Selection Paraiso Maya Suites and some not so great stuff. If this review was based purely on the hotel itself (rooms, pool, amenities, and food/drinks) I would have given it 5 stars. However, we had a very unfortunate experience with the hotel/spa staff that really marred the overall experience and essentially ruined our last day and a half. So, I am giving them 3 stars, which seems fair. Iberostar has a membership sales program and, like other similar programs, if you are willing to have someone walk you through it, they will reward with some free swag - in our case, they offered us free massages (normally $440 USD for the two of us). I have no comment on the membership program. We were not interested but I am sure others probably love it. The shenanigans started when we tried to claim our massages. The concierge at the hotel booked the massages, gave us two massage vouchers, and we arrived at the spa at our allotted time. When we got there, a spa staff member told us that the massage had been booked "incorrectly" – after a discussion it became apparent that they seem to have one caliber of massage for paying clients and some lower caliber of massage for people with vouchers. This alone is bit icky but I got over that fairly quickly. The concierge had apparently mistakenly booked us as though we were paying clients. Anyways, the staff said that this wouldn't work and that if we wanted the massages, we would have to pay $440 USD. I told her thanks anyways and that we would pass. Then she tells me that there is a cancellation fee of $200 USD and it would have to be billed to our room. I clarified that the hotel had offered us free massages, that the concierge booked the appointment, and that any administrative issues are between Iberostar's hotel and Iberostar's spa – KEEP IN MIND THAT THIS ALL PART OF THE SAME HOTEL!!! Oh, and at one point, they also suggested that we go ahead with the massages, have them charged to the room, and then they would issue us with "Iberostar Bucks" (more coupons), which we could use to pay the room charge. Not wanting to potentially dig ourselves in deeper, I declined their offer to charge $440 USD to our room. Anyways, after a whole bunch of back and forth between the spa staff, spa manager, and concierge, with a whole bunch waiting and phone calls, they eventually caved and told us not worry, it will not be charged to our room. I clarified this 3 times with the spa manager. So, we walked out without any massages and figured it was dealt with. The next morning (our last day), my wife had to do something at the front desk and, just to be safe, asked about any room charges. Guess what? Sure enough, the massage cancellation fees were charged to our room - $200 USD!! They literally LIED TO OUR FACES when they said they would not charge us. It took 2 hours to get them to finally remove that charge and only after more discussions, more talks with managers, getting Iberostar Bucks (and having to get new ones because the first ones had “mistakes”), applying those bucks to the account, etc. It was a bloody awful experience. The entire time I was going through it, it felt like a scam… It felt like they were running down the clock and making us jump through hoop after hoop in the hope that we would give up and just pay the charge. It is a real shame because until this point, we had had a great time. But the lack of accountability, lying and games really took the shine off our experience. Anyways, learn from my mistake... IF ANYONE AT THIS HOTEL APPROACHES YOU ABOUT MEMBERSHIP SALES PITCHES AND “FREEBIES”, DECLINE AND RUN BACK TO THE POOL AS QUICKLY AS YOUR LEGS WILL CARRY YOU.