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Hotel overview
Location
Cancun, Quintana Roo, MexicoProperty information
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Hotel details
Hotel advisories
General policies & fine print
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
2051 reviews
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Mar 11, 202550th Birthday with friends
It has been a dream start to my holiday, could not have asked for a better resort to relax and party at the same time. The Coral Selection is adults only, the food and drinks are top notch, excellent entertainment courtesy of Beto and the team (shalala).
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Mar 08, 2025
Best trip to Cancun !
We had the BEST TIME!!!!! The entertainment staff was 100% the best. The first day they learned our names and remembered every day. Valery, Alex, Beto, Michel were awesome!!! Service was top level!!! The waitress Saby 10/10 so good we would leave the pool to go to order from her at the beach!!!
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Feb 27, 2025Beautiful hotel with outstanding staff
The hotel is gorgeous and on an amazing beach. Never had an issue finding a beach chair lots around. The staff go above and beyond and the service is a 5 star for sure. The entertainment by the pool is fun and we even got to enjoy a foam party. You have access to the Selection Side and the lobby there is beautiful and always buzzing. The only reason we are giving it 4 out 5 is because of the food. Lots of selection and breakfast buffet is okay but not much taste. This is understandable considering the amount of guests they need to serve. Overall the staff and the beautiful accommodations make this a top notch place.
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Feb 25, 2025
Good Resort
The staff at Iberostar was excellent, I would give them 5 stars. The hotel itself was very clean. The food was good, would rate the Italian restaurant the best, followed by the Japanese. The buffet at the Coral was very good, well stocked for both breakfast and lunch. We also had dinner there on Mexican theme night, the food was excellent. Our biggest con, and the reason we would not go back, noise. Constant playing off music during the peak of the day, loud enough to hear it on the ninth floor. Was looking for something quieter at adults only hotel. Also, lack of sun umbrellas on beach. They need one umbrella for every two chairs, this would stop the hoarding of umbrellas. I do recommend the resort itself , but not for us.
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Feb 19, 2025
YouTube sent me here, won’t be back.
Where do I start. I will list the pros and cons. Pros: check in is very nice. The house keeping is outstanding. Please tip your house keepers. Cons: family restaurant right next door. Be prepared for kids and sand to be flying around. Be prepared for people to put towels on chairs from the early morning and you trying to compete - good luck. I told the staff they said there is nothing they can do about it. I ended up meeting Williams who was able to get me somewhere to sit. Pretty frustrating how people can throw a towel on a chair and then come back six hours later and expect their spot to still be there. App is nice but spa is unresponsive. Prices aren’t listed. Over priced once finally scheduled. Saving grace of all of this is Seby and Enrique. These are literally the only saving graces of this hotel. At my nightly rate of $600 I would have left early but I couldn’t (prepaid) but Enrique really did make everything better. Also the steakhouse sides were lacking, no cowboy cuts. I booked this place due to a review on YouTube. Save your money go to Xcarte. Unfortunately I won’t be coming back.