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Hotel overview
Location
Cancun, Quintana Roo, MexicoProperty information
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Hotel details
Hotel advisories
General policies & fine print
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
2040 reviews
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Feb 03, 2025Nice views. Average food
I stayed 3 nights. The room was nice and the staff really good. The food was average. I did end up with food poisoning the last night. First time ever in Mexico with so many stays. Room view nice. The drinks were varied as you could order same one and it would taste different from the last.
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Feb 01, 2025Good Value for the Money
My wife and I just returned from a 7 day visit to the Iberostar Selection Coral Level. Newer hotel where the staff are friendly and go out the way to enhance your experience. A special shout out to Williams at the Coral pool, who checked in with us every day and Coral pool Servers, who made sure our drinks were always fresh and cold. The food was plentiful and for the most part good. Highlights at the Coral restaurant was Brazilian night, a la Carte Sunday and the steakhouse at the Selection side was very good. Little peeves include: the useless soaker tub that takes up more than half of the balcony, food at the American Bistro was disappointing and the poor quality of the house wine. Golfers will not be disappointed with the golf course. The starter and his staff were very helpful and the rental clubs were top end, nearly new Titleist T200s, Vokey wedges and a Scotty Cameron Putters. This resort is a fine option, especially if you can find a package that is one sale
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Jan 25, 2025Mexican Restaurant Experience
Thank you to our new friend Arturo welcoming us and serving us at the Mexican restaurant at Iberostar Cancun. Arturo was so welcoming from the very beginning, ensuring we were well informed regarding the options on the menu as well as making sure everyone was happy with their selections once our food arrived. During the night Arturo went out of his way to provide a memorable experience, doing everything within his power to make sure we were happy with our drinks and food. At one stage in the evening Arturo was serving us 12 beers and a member of our party bumped his tray and most of the beers fell on the ground/on a member of our party. While some may have been bothered by this we look at it as something we will remember and joke about in the future! Mistakes are bound to happen in the service industry - Arturo was very remorseful and took all of the blame even though it was not his fault. Regardless of the spill we had a fantastic time and would recommend the restaurant and Arturo to anyone that is staying at the resort as we really enjoyed our night and we can’t thank Arturo enough for making it a great experience!! From one ceviche lover to another, we loved Arturo and hope to see him again during our stay!!
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Jan 21, 2025Iberostar Cancun coral level disappointing
I am the double black member with iberostar since 2020. We purchase membership when we came to cancun coral in 2020 and We had great time since then with many other locations of Iberostar. This time I decided to come to coral cancun with my family again. We got the two room. First, our room keys were mixed up. I asked several times when they activated our room keys to verify who is going to use which rooms. They said no problem and all good, and it was not working when I tried to use my key. After I used pool, I was wet and so cold but I had to go to the reception desk to get the new key. As a double black member, membership has a benefit to use either playing a golf round or getting a message session a day, but they said it is all booked so neither we can even though I requested 3 days before of my trip. The most disappointed thing is that no one helped to heat up the pool on the roof top. I paid for over $1100 a night for roof top to use the swimming pool at night and asked to heat up the water by 7:30pm, so we planed to use the roof top swimming pool after dinner. But it didn’t happened. I called couple of time to ask how to do it if we can do, and ask them to help us to make the water hot. No one came and I got no help I am so regret that I paid too much money and chose roof top. I feel like I waste my money and I am so tired to keep asking them something that they don’t even care. I still have two more night to stay but I won’t be back to cancun coral. My husband and I were very disappointed.
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Jan 17, 2025
some inconsistencies but overall, gold star!
We chose Iberostar because of the travel vlogs we watch - i.e., Coolist, memories, and mojitos - both gave high reviews, and the proximity to the Cancun airport sold us. We stayed at Coral Level. when we arrived, we had a minimal wait for check in- we were so impressed with the attentiveness and friendliness of the staff that the lobby is beautiful and clean. It smells as good as it looks we upgraded to a roof rop terrace - we negotiated a great rate and were not disappointed. what a view!!! we got complimentary hats, sandals, and chocolates. Our bar was stocked with beer, wine ,red and white- and soft drinks the shower in the bathroom is amazing. the entertainment goes above and beyond- Adrian Alex and Beto are phenomenal- they are working the crowd from 9 am til at least 10 pm- the music was catered to all genres- honestly the music by the pool was the best mix I have ever experienced at any all inclusive- and I've stayed at many- the openness and willingness to help make your stay the best ever is 100% evident. the staff are always asking how they can improve - and they listen the only complaint I have (and it's reaching far) are the inconsistencies with the drinks and the food. you never get the same drink twice- which is not a bad thing - but the food at the restaurants is not always consistent with the quality. we ate at the steakhouse and had a great experience - however our friends did not have a good experience the first time but the second was great. same with the Italian - we also ate at the American bistro- which was fantastic - however the signature drink - the old fashioned - was not as it was described on the menu - which again brings us back to the inconsistencies we did eat at the Brazilian night, which was so so- and the seafood gala was quite disappointing- we were a party of 3-and there 2 choices for dining- a la carte Mediterranean or seafood- 2 of us wanted seafood and one wanted Mediterranean- we were initially told we couldn't sit together as we wanted different things- I thought this was crazy. we eventually did get a table together, but the 2 of us that wanted seafood never got a menu-and were given one plate to share - it was all so confusing regardless, the lobby bar is phenomenal - shout out to Irma - these folks work so hard, so please tip them well. the poolbar is also great-Santiago is the best! We would definitely stay here again - they are always trying so hard to improve, and it shows. thanks for the memorable vacation!!!