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Hotel overview
Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9247 reviews
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Nov 18, 2024Not worth price or stars
Don't spend your money here. Booked pool side villa with 2 double beds months in advance. When checking in was told that that beds in rooms were first come first serve. Was told to accept king with pull out couch as room we request wouldn't be avaliable for 4 days or cancel on the spot at 7pm after traveling all day. Room we were put into had mold everywhere, include fridge. Keep in mind this room is 10k for 3 people for 7 days. Was moved the next day and had no issues. That Thursday we went for breakfast then returned to the room to find out key cards and internet had be cancelled with no warning. Had to go to front desk to get new cards, confirmed "someone" had cancelled our room keys with no apologies. Credits offered from booking through sunwing can only be applied after spending 100 or more and only 25$ at a time and you have to activate them through hotel app, at which point they try to sell you on items. This resort is maybe a 3 stars. For the price you pay for the villa just get the regular room. It was just as nice with everything clean and no mold. The pool for ocean side villa will have sea birds in it for most of the day and staff don't seem to care, they make quite a mess in the pool and make it dirty , bring cleaned maybe once a week.
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Nov 17, 2024A Heartbreaking Farewell: Our Last Experience at Iberostar Selection Cancun
Iberostar has always held a special place in our hearts. It was in 2018, at the Iberostar Bávaro Suites in Punta Cana, that we experienced our first all-inclusive resort—a trip that made us fall in love with this incredible brand. In 2019, we returned to the Iberostar Cancun, creating unforgettable family memories. And in 2021, at Iberostar Praia do Forte in Brazil, we celebrated one of the most meaningful moments of our lives: our engagement, made even more special with the support of the Iberostar team. Our loyalty and admiration for Iberostar have always been genuine, which makes writing this review incredibly difficult. Unfortunately, during our most recent stay at Iberostar Selection Cancun, from November 10 to 17, 2024, in room 225, we were faced with disappointments we never expected from a brand we trusted so deeply. This review is not intended to tarnish Iberostar’s reputation. On the contrary, we share it with the hope that these issues will be addressed and that the Iberostar we knew and loved can return to its former glory. However, after this experience, we have made the heartbreaking decision to never return to the Iberostar chain. Still, we sincerely wish the best for this brand that has given us so many cherished memories. Major Failures: 1. A shocking decline in service quality: The personalized, warm service that once defined Iberostar was nowhere to be found during this stay. Instead, we encountered demotivated staff and a general lack of interest in guest satisfaction. Some specific examples stood out: • Miguel – Bar near the main lobby restaurant: Showed complete disinterest and lacked even basic cordiality in his service. • Salatiel – Mexican restaurant near the beach: His impatient and inattentive behavior made the dining experience uncomfortable, compounded by the poor maintenance of the restaurant. • David – Pool bar: Delivered cold, distant service, far removed from the welcoming atmosphere Iberostar used to embody. These instances were deeply disappointing and reflected a broader pattern of declining standards. 2. Poor management of themed restaurant reservations: While we were initially intrigued by the change to walk-in dining for themed restaurants, this system proved chaotic. The wait time for the Italian restaurant, for example, stretched to an unbearable 2 hours and 30 minutes one evening. Moreover, we strongly suspect that the waitlist can be bypassed through tipping, creating an unfair experience for other guests. 3. Disturbing issues at the Mexican restaurant: The Mexican restaurant, situated in a stunning beachfront location, fell far short of expectations. The bathroom, despite daily cleanings, consistently reeked of urine throughout our stay. This was not just unpleasant—it was shocking and unacceptable for a resort of Iberostar’s caliber. 4. Decline in beverage quality: The drinks offered during this stay were a far cry from the premium quality we enjoyed in 2019. Cocktails were poorly prepared, and ingredients seemed inferior, stripping away the luxurious feel that once defined Iberostar’s offerings. 5. Loss of joy and warmth from the staff: The most heartbreaking aspect of this trip was the palpable lack of joy among the staff. The energy, friendliness, and genuine care that used to make every Iberostar stay feel special were entirely absent. This created a cold and impersonal atmosphere that deeply affected our overall experience. Positive Points: 1. Impeccable cleanliness: One area where Iberostar continues to excel is cleanliness. The lobby, guest rooms, and linens were all maintained to a high standard, reflecting the brand’s commitment to hygiene. 2. Exceptional Italian restaurant: Despite the long wait, the Italian restaurant exceeded expectations. The dishes were beautifully prepared, with flavors that rivaled and even surpassed our previous experience in 2019. 3. Stunning beach and sea: Cancun’s crystal-clear waters remain as breathtaking as ever. The beach experience provided a much-needed escape from the frustrations elsewhere in the resort. Deeply Disheartening Failures: 1. A brand that lost its heart: The Iberostar we fell in love with was defined by its warmth, care, and attention to detail. On this trip, it felt like that heart was gone. The lack of staff enthusiasm and genuine guest care was not just disappointing—it was heartbreaking. 2. Unacceptable conditions at the Mexican restaurant: The persistent foul odor in the bathroom was a glaring failure that marred what should have been a pleasant dining experience. Such a basic oversight is inexcusable for a brand that claims to deliver premium hospitality. Conclusion: This review is written with a heavy heart. Iberostar has been part of some of the most special moments of our lives, and we will always cherish those memories. However, after this stay, we can no longer justify placing our trust in the brand. Our hope is that Iberostar can use this feedback to reflect on its values and regain the excellence that once made it stand out. While this marks the end of our journey with Iberostar, we genuinely wish the brand success and improvement. Iberostar will always hold a place in our hearts, but this chapter has come to a bittersweet close.
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Nov 17, 2024Amazing property and Amazing staff!
This place is an absolute must! Stayed in Joia and our butler was Angel. He was AWESOME. He attended to our every need. Every single staff member was pleasant, food was amazing, the beach incredible. I’m definitely coming back. I definitely liked the greeting when we arrived “Welcome Home!” Then handed our group drinks!
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Nov 15, 2024
Veronica, waitress in lobby bar!
Veronica the lady at the lobby bar was so helpful and her service was always excellent! We were super pleased with all her service! She made every evening so enjoyable with her bubbly smile! We were never without a drink when she was around; just want you want on holidays!
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Nov 13, 2024
An amazing couples vacation!
This was our 2nd trip to Cancun, but our first time at this resort. When we arrived, we were greeted by the amazing, Alessandro. He went above and beyond for us the entire vacation. He got us drinks when we got there, explained all of the restaurants and fun things to do, and he always made sure to say hi and check in on us every day that we were there. We liked that they had a variety of restaurants — La Horma (Italian) and the Hibachi were our favorite. We also enjoyed the daily pool activities and all of the people that ran those. I was able to get a 50 minute massage in their spa (again, thanks to the amazing Alessandro). It was so relaxing and everyone was so friendly. We will definitely be back! Thank you SO much for such a great experience, Iberostar. With love, Tyler & Taylor ❤️