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Hotel overview
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1218 reviews
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Mar 31, 2025Wonderful stay at the Hyatt Zilara Riviera Maya
If you prefer a smaller resort with a more intimate feel, the Hyatt Zilara RM is for you! The service is top-notch, grounds are beautifully maintained, great food options, clean, and lots of fun activities available. We had a wonderful stay and would recommend.
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Mar 30, 2025
Beautiful and relaxing resort / Oklahoma
The Hyatt Zilara-Rivera Maya was a beautiful and relaxing resort! We had a very nice stay with amazing food and their food presentation was always so nice.. Our pool bartender was Julio which we enjoyed and made our stay so enjoyable… he did a great job always for us. The service there was so wonderful and would recommend the resort to anyone. Great entertainment also!
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Mar 30, 2025
Mostly great experience. Bring bug spray.
The resort is amazing, food is wonderful the beach is great too but bring bug spray if you’re not wanting to be eaten alive. We are beach people, I’ve never had so many bites on a vacation. They are terribly itchy and look like welts. Bites started out small and are getting bigger by the day.
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Mar 29, 2025
So relaxing and beautiful
I loved everything about this resort. It was a nice small size so we got to know the staff and other guests. The food choices were good and plenty for what we needed. The rooms were large and spacious with big decks that all 6 of us could easily gather on. The staff was really amazing. They were so friendly and accommodating and gracious and really really fun. We were totally relaxed the entire time we were there. I'd go back tomorrow.
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Mar 27, 2025
Play here, Stay here
My daughter and I visited the Hyatt Zilara from Friday to Tuesday for my spring break and her birthday. We were greeted by name when we pulled up to the lobby and handed beautiful glasses of fresh tropical juice. We had to wait about 25 minutes for check-in but were seated in comfortable chairs in the open-air lobby. Check-in was smooth, we declined the option to visit their vacation club properties (after long day of travel, that was not the time to ask us) and went to our room. Our room (101) was large with two beds, a sofa, table and chairs, huge bathroom and shower, and the best part: a walk out patio that was steps from the pool and beachfront! We loved it and sat on the patio before we started our day and when we were wrapping it up. The staff was friendly, the food was very good- excellent, and the gym was large and well-equipped with free weights, machines, and Peloton bikes and treads. We sat at the beach under a palapa and had no trouble securing one each day for us. It was a bit windy so one day we sat at the pool instead and again, no trouble getting chairs and umbrella where we wanted to sit. While we did not partake in the activities in the pool, there were some every day and the entertainment staff works hard to get people involved. We were happy to sit, read, enjoy the breeze, the shade, and the beauty. Being the spring, there was a lot of seaweed that did accumulate at the water's edge which cannot be helped (though it would be nice if if could be collected somehow). The hotel was clean and there were regularly people out and about cleaning, mopping, painting, touching up, etc. There is no food served at the pool (unless you have a cabana) so no trash, and it stays clean. There are also no takeout containers so again, there is no trash. The ravens are plentiful and looking for anything that might be left unattended on your plate at the cafe (or at cabanas) so don't leave your food unattended (another reason the hotel does not have food around the pool). Overall it was a great few days, we would definitely return with the rest of our family or with friends and I would recommend it for your next adults-only, all-inclusive vacation!