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657 reviews
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Dec 29, 2024The best experience!
I highly recommend the Hyatt Vivid in Cancun Mexico. This wildly exceeded my expectations, and truly I can't think of anything I'd change about my experience. This was my whole family's first experience at an all inclusive and all I have to say is WOW. We are foodies, enjoy a nice cocktail, pool, beach and view.. and this marked all the boxes for us. Right when we arrived we upgraded to Vantage club and I'm so glad we did. It is worth the $25/per person per day charge for rooftop access, special bar access and rooftop served breakfast with a view. We enjoyed the beach club so much and the shuttle to the beach was super quick and convenient! The restaurant there was INSANELY beautiful. Make sure to get the tuna poke nachos.. they live up to the hype. The view from our room was spectacular and as a family who loves golf, it was fun entertainment to watch others golf all day. I enjoyed all of the restaurants, especially le lys and the Japanese rooftop restaurant. The entire vacation was so relaxing and made possible by the fantastic staff at Hyatt vivid. Shout out to Victor, Fesh, Andrew, Dennis, Guillermo and so many more of the amazing servers and staff. We thank you for an amazing experience and service. I would recommend this place to anyone!
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Dec 29, 2024A resort with a delightful feel
The bedrooms are superb, roomy, comfortable well lit and clean with well stocked complimentary mini bar. The hotel has a delightful relaxed classy laid back .feel to it and the service is generally of a very high standard. The variety of food and beverages on offer on the resort in the numerous outlets is very impressive with the French restaurant being faultless. The coffee shop and the fast food options by the pool are superb with the attentiveness, friendliness and efficiency of the staff fantastic The buffet breakfast is excellent with huge variety and very high quality food. We tried the Vantage Club breakfast once but were totally unimpressed with the variety and indeed the quality of the food on offer. The portions of food at Dinner were generally not huge but you could always ask for more in any of the outlets and you certainly would not starve. It should be noted that food was not always hot so aways request when ordering that it is served hot. Out of the 3 swimming pools, only one is heated with the one in front of the Mediterranean restaurant and the roof top pool rather on the unpleasantly cool side. Also by the poolsides music tends to be playing slightly too loud with pumping base. Perhaps it might be an idea for the hotel to introduce a quiet zone for people of more tender ages like us! Wifi in resort is superfast throughout. Entertainment in the evening is limited but what there is is very good. The hotel is accessed by a driveway to the main highway which is approx 1.5km long and therefore is a hell of a long walk. It would perhaps be a good idea that the hotel run a shuttle golf buggy service to the entrance and even better a shuttle service to the La Isla shopping mall for a change of scenery for those who want to get out of the hotel. Hotel design is fantastic but quality of workmanship and materials used leaves a lot to be desired..example bearing in mind hotel only opened a few months ago ,stained concrete on facade, swimming pool decking where wood stain is peeling and laminated flooring in bedrooms badly lifting. Not Hyatts fault but will reflect badly on hotel in a very short period of time. Overall the hotel is very good and if the standards of the French Restaurant and the pool outlets and coffee shop can be replicated and maintained throughout the hotel will truly be up there among the best. The service generally was impeccable which makes it a hotel I would certainly recommend and return to.
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Dec 28, 2024
Special Christmas vacation
Spent our Christmas vacation this year. Newer venue and well kept. While I stated it was family, we traveled with adult children as the location is adults only. The beach club was amazing, the pools, food and beach areas all over the top with friendly staff, anxious to please. Fun trip, enjoyed by all.
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Dec 28, 2024
Had a relaxing week at Hyatt Vivid Grand Island that exceeded our expectations
We have stayed at the Hyatt Vivid Grand Island for a week in December. Our stay exceeded our expectation. First of all since the hotel is newly built, the rooms and facilities are extra clean, and you can see that the staff is paying attention to continue to keep it clean. In addition to the overall good state of the hotel, quality of the food was also great, restaurant/bar/buffet staff was attentive and the choices were plenty to keep us happy for a week. More importantly, hotel staff has been very friendly and ensured that us and other guests were taken well care of. We'd like to specially thank Joel from Beach Club, Diego from Vantage Breakfast, Gustavo from Pool bar, and Sophia, Lucy, Christian, Orlando, Cesar, Neftali, Penelope from Entertainment team for providing us an entertaining and relaxing week at the hotel. Our only worry heading to hotel was that you needed to take a short shuttle to go to the beach, however, beach club was worth visiting that this actually turned out to be a positive experience for us and we ended up going there more than once. Also, we'd like to note that there were plenty of activities throughout the day prepared by the entertainment team that we never had a dull moment in our stay. Since the hotel is new you can see that everyone at the hotel is trying to make sure that you have a positive experience during your stay. I hope they can maintain this level of quality, as we don't mind staying at this place again in the future.
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Dec 28, 2024
Best hotel you can find in Cancun
Hytt Vivid Grand Island is pure magic! The vibes, the views, and especially the people are top-tier. Big shoutout to Orlando – the guy’s an absolute legend. He made everything feel effortless and went above and beyond to make our stay amazing. Managers, if you are reading this, give my man Orlando a promotion or bonus ;) If you’re looking for a place that feels like home but way better, this is it. Already counting down the days until I can come back! 🌴 Honest review: 9.38/10