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3624 reviews-
Relaxing Family Getaway
From the moment we pulled into the property- Everything about our stay was magical. The staff was friendly and accommodating. The rooms were clean and spacious. Food + drinks were plentiful and delicious. The resort offers an abundance of activities to do on property. Perfect to just relax and get away from the hustle and bustle. Our children (3yrs 5yrs + 7yrs) are already talking about what activities they would like to do on our next visit.
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Overall good stay except for the front desk
Worth another visit. Great resort, friendly staff. Accomadated my charging needs. The front desk was a total failure. Not informed, not helpful, not even tried to help, and ice cold. The natrue walk in the morning and the breakfast buffet was great. Very reasonalbly priced as well. Defenitely worth it.
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Great hideaway in beautiful New Mexico with fabulous views and great service
Really love this hotel. It has such a wonderful ambience and shows the beauty of the Southwest experience. The lobby is beautiful with fireplaces and was nicely decorated for Christmas this time of year. The view of the Sandia Mountains is gorgeous too!!! The food in the Santa Ana Café is delicious and the service is always top-notch. Check in is always easy and they are accommodating at upgrading your room if availability is there. We come to this hotel as often as possible as Hyatt globalist members. Love the benefits!
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Very enjoyable
Staff was very friendly and helpful - rooms were clean and comfortable and a beautiful view of the pool - Everyone was very accommodating and professional. Was a long walk to your room was a little inconvenient but was very quiet. Would recommend a stay there.
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Cigarette/Tobacco smell
Cigarettes/tobacco smell all over the hallway, so strong it was hard to sleep. I felt this smell since I checked in my room which indicates that is has been happening for a few days and it got worse at night when I walked back to my room. Clearly the hotel is not doing much to enforce its non-smoking policy.