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Hotel overview

A remarkable combination of luxurious amenities combines with the culture and history of the Tamayame people to create an outstanding resort experience. In addition to the pampering services of our award winning spa, championship golf and unique activities, guests will be delighted with our attention to detail and welcoming staff. Business travelers will appreciate our full service business center and state-off-the-art meeting facilities. No matter your reason for visiting, we invite you to take advantage of all we offer at our extraordinary hotel. 01OCT22-03OCT22 Balloon Fiesta - 1Nonrefundable 1 night deposit at booking, cancel 30 days prior to arrival.

Property information

Year Built: 2001
Last Renovation: 2009
Accessible rooms: 20
All rooms non-smoking: 350
Connecting rooms or suites: 17
Double bedrooms: 169
Executive floor: 1
Floors: 4
Nonsmoking rooms: 350
Rooms with internet access: 1
Single-bedded accommodations: 158
Suites: 23
Total rooms: 350
Total rooms and suites: 350

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $34.00 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: No charge for children 17 yrs and under, sharing a room with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3639 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Peaceful place for convention excellent and friendly staff

    For a convention, this is a beautiful property. It can be a bit of a walk from the lobby/restaurant to your room, but the views are beautiful, and the rooms are well-appointed and comfortable. Service was excellent, prompt, and friendly. Room service is basic but there are many things to do on the property. The atmosphere is unique and peaceful.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great resort

    Great resort surrounded by mountains. Very peaceful and relaxing. Staff was great, friendly and accommodating. Newly renovated rooms were amazing. Spacious and clean with a great view of Sandia mountain. Spa was good but needs a good renovation.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Out of this world customer service

    I had made reservations at the hotel several months in advance for a business conference, or so I thought. It turns out I made reservations by mistake for the hotel down the road. I was told that they didn't have anymore availability, however the general manager came our and spoke to me. He was able to make some calls and finish the remodeling of a room so that I could stay there. I was shocked at the personal care the took to accommodate me and help me get out of a sticky situation of my own making. In ran into the general manager in the hallway the next day and he asked me how the room was and even remembered my name. They went above and beyond to take care of me. The room was updated, clean, and very comfortable. I would highly recommend this hotel for their excellent customer service and beautiful hotel accommodations.

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed. I expected more from Hyatt. I won't return.

    I will not stay there again. Although the staff was kind and helpful, the room was in a construction area, noisy, and difficult to walk to. They wanted an extra $35 per night for a microwave when it was advertised as having microwaves in the rooms. The TV required a technician to come to the room to mess with the wires to give me "limited" local channels since they were having issues with the cables. The coffee pot maker was dirty in the area that water would be poured. There was no indoor hot tub to soak in nor in the room (tub). Nothing to do there for me except to watch TV. Disappointed.

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Very disappointing

    I expect higher standards from a Hyatt Resort. There was paint smeared on the shower hose, adjusting the shower head was extremely difficult, there was a huge gap between the shower doors allowing a constant cold draft and to get hot water in the shower, you had to spin the lever around several rotations. The thermostat read many degrees off making it difficult to control the temperature. Breakfast service in the restaurant was incredibly slow, wasted a couple of hours, the waitress rarely came near our table and the kitchen was incredibly slow even though the restaurant only had a few tables occupied and appeared to have plenty of servers. Overall, very disappointed, especially considering the cost.

    Mar 24, 2025