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3823 reviews
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Dec 22, 2024Terrible is a nut shell.
It all looks nice enough - but - No heat on the coldest night of the year. That’s got to be the ultimate sin. I noticed this when I was half asleep at 1030pm. Yes , they offered an engineer but at 1030pm, I did not want “visitors.” They gave an extra blanket. Restaurant. Terrible service. A second cup of coffee is the impossible dream. Food was fine. I will not be back. Overall, the staff was not particularly helpful during my entire stay. Ask about parking. I think it’s $55 per night place tax. Hint - make a left of the parking lot. Go three blocks. $25 per night with in and out privileges. By the way, I’m a diamond member so I stay in hiltons about 50 nights per year.
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Dec 10, 2024It’s ok
The hotel was busy upon arrival at 4:30pm and there was a line to check in. The receptionist (I didn’t look at his name) was not friendly. He seemed bothered when I asked him about the parking. The temperature control in the room was not good. It was set to 60 but the room got very hot at times. The temperature fluctuated at night to the point that I woke up a couple of times because it was hot. The air circulation in general was not good. Positives- The bartender (older gentleman) was very nice. We arrived to the restaurant in the lobby after they had stopped seating. However, the hostess was nice and accommodating. She let us put in to go orders and we were able to sit by the bar/lobby area. One of the meals was suppose to Include French fries. I told the hostess that the fries were missing from the meal. She said she would go get the missing fries but she never did. When I reminded her about the fries she said the kitchen had just closed and she wasn’t able to get us fries. The one thing going for this hotel is the location. I would consider this hotel again only for the location.
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Nov 08, 2024Superior customer service
L A Wood was the night supervisor working the desk when I dragged myself in after 12 hours in the car. They helped me with everything from room to parking and were so kind and fair. Such customer service is not common and was very much appreciated!
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Oct 28, 2024
Great option within walking distance of so many options on the waterfront
Clean room, attentive staff and great eating and drinking options . Great bar and coffee shop . Very desirable area with beautiful surroundings and within walking distance to local favorites. As a Hilton gold card member they honored all my benefits , upgraded room and food and beverage credit.
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Oct 15, 2024Skip it
I’m the hotel contact for my group coming in and I arrived a day early to get things started. I was checked into a room that had a used coffee cup in the trash and the toilet seat was up like a dude used it. You could also tell by the toilet paper and hand soap. I called the front desk and they can’t move me because they are sold out and they can not walk anyone. I work for a meeting and event company and this is not what they want to hear.