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3828 reviews
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Feb 20, 2025A Waterfront Gem!
This hotel was absolutely fantastic! The location is prime, right on the waterfront, offering stunning views. The service was impeccable, and the staff went above and beyond to ensure a comfortable stay. The rooms were clean, modern, and well-appointed. I highly recommend it!
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Feb 14, 2025Charging incorrect fees after you check our
The hotel is at a good location. Bar service was great. The service is lacking at the restaurant. Hostess just hanging out on their phone the whole time. The bathroom was not pleasant. Ceiling was peeling and the floor was dirty. The refrigerator was leaking and our room was so hot. The best part was when they added a late check out fee after I checked out (before 11:00 am ) . I called the hotel to let them know about the error and the woman I spoke to was rude and nasty. Refused to fix it. I had to call the 1 800 Hilton number to complain and then it was investigated till eventually they did credit my fee. However no apology from anyone. What has happened to customer service? But they have no problem charging you $67 a night to park. I would think twice about staying here
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Jan 28, 2025
It’s ok
You have to explicitly request housekeeping for your room at check-in. I wasn’t asked if I wanted housekeeping or not. The Wi-Fi in the room does not work at all. And just from a very minor standpoint, body lotion bottle attached to wall in the bathroom was not refilled, and refrigerator very dusty.
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Jan 10, 2025
Great view and friendly service
We had such an amazing view with our room (1011)! We were able to bring our dog with us, which was great and there's a nice park right out front to walk pets. Staff was accommodating and friendly. Bed was comfortable, although I do wish there was an option for non-feather pillows - they're just too flat for my preference. We would definitely stay here again!
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Dec 29, 2024HORRIBLE horrible hotel
If I could give this hotel minus stars I would. This is literally the worst hotel I’ve ever stayed in. We were on a high floor, corner room. The only thing it has going for it was the view which was outstanding. When we got in the room, it seemed clean. However, there was an empty case of Budweiser lying on the floor. It also smelled like cigarettes. The bathroom is very out of date and needs some help. Around 10pm, we noticed some low bass and thought maybe it was coming from another room. Turns out it was from a boat docked below at Penn’s Landing. As the night wore on, the music got louder and louder. You could feel it in your bones. It FINALLY stopped at 2am. We called the front desk and they acted like they didn’t know anything. Meanwhile, I’m now reading the same thing in other reviews. SO noisy. The next evening, we came back to valet our car and no one was around to take the car. We finally found the guy hiding in a little room surrounded by keys on the ground and it reeked of pot! We got to our room to find it hadn’t been cleaned. This was in the evening and we’d been out since 10am. Then we tried calling to get clean towels and coffee and no one picked for a loooooong time. Oh! Almost forgot - the breakfast was disgusting. The eggs literally tasted like fish. How is that even possible? Ugggggggh.