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Hotel overview
Location
Kaanapali - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Resort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two in-room prefilled reusable water bottles
• Purified water and ice machines throughout resort
• 24 hour access to oceanfront Moana Athletic Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room Keurig coffee and tea
• In-room safe
• Concierge services
• Daily yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited tennis, pickle ball or basketball court time; equipment included
• Welcome Lei upon arrival
• On site Beach portrait session and 5X7 print from Grins2Go
• Personalized guest request texting service: TEXT 808 219 0608 for 24-hour assistance
• 15% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24-hour access to automatic pool towel stations throughout resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Ratings & reviews
TripAdvisor traveler rating
10761 reviews
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Mar 23, 2025Avoid Swan Cove
Do not have breakfast at Swan Cove! It's no better than what you get at a miserable 2-star business hotel where the staff do not give a damn what they serve and the quality of the food is absolutely minimum standard. Save your money and eat somewhere else. Otherwise, the hotel is good, clean and well maintained.
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Mar 23, 2025Maybe worth $300 per night
Not worth the price. Horrible beach. We had to go to the beach in Sheraton instead. And over there we saw many other guests from this hotel, because the towels are the same as ours. Rooms are old. No functioning vent in the toilets. Drains and slow. Water pressure low. Imagine washing off the salts and sands from your body in this condition. Not many in-hotel activities like making leis are once a week or something? Never worked with our schedule anyways. We spent 5 days here though. Parking is expensive. $40/day self park. And you have to walk a long way too. It’s not worth $750 per day per room. If you get it for $300 ish per night, great. The view is okay from the water front rooms but the catch is if you walk closer to the patio you see all the people at the pool which is like looking down in an apartment complex.
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Mar 23, 2025Mahalo Hyatt Regency Maui!
We stayed at the HR Maui for a family vacation and also celebration of my husband’s birthday. We booked a suite, which was a perfect amount of space for our family to spread out and provided privacy between kids/adult sleeping areas. The room had two lanais, one of which had a direct view of the ocean, which was a surprise! We loved the pools, especially the kids pool with splash pad and having access to the pools at the Hyatt Vacation Club next door was a great option as well. Our kids loved all 3 of the slides! The penguins and birds stole the show each morning and our kids loved waking up to go visit them each day. Lastly, the service and hospitality were exceptional. The staff were so friendly and welcoming and went out of their way to make our stay special. Mahalo for a great spring break vacation, HR Maui!
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Mar 20, 2025
Girls trip
Resort was amazing, food was phenomenal. Staff were super helpful and happy every day. Super clean everywhere in the resort as well as the rooms. They had everything we needed and more. Right in the beach with lots of amenities! Amazing trip!!
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Mar 18, 2025
Great resort! Watch out for $25 towel charge
My husband and I stayed at the resort this week and had a fantastic time. We booked a partial ocean view room with Hyatt points, then upgraded with cash at the hotel and were put in room 2126 (despite the room number, this is about 10 floors up), on a corner with windows facing the ocean on two sides! I almost didn't want to leave the room. (Thanks, Felma, you made our trip!) Tips/Pro's: - We read references that construction would be going on during our trip, so we were a bit worried, but we didn't notice anything other than guys by the pool affixing decorative plaster work (making no noise and enjoyable to watch). - We hung out at the main pool daily and thought a cabana was worth the $250/day as a splurge (we did that one day). - Onsite, we had lunch at the pool bar (Umalu) and dinner at Japengo. We'd recommend sticking to sushi at Japengo and skipping food at the pool bar. Our first cocktails there were very disappointing (mai tai and old fashioned). Frose's by the pool were better. Service by the pool was excellent (thanks, M.M.!) - Favorite off-site restaurants were Star Noodle (book far in advance or wait for bar seats) and Merriman's. Expect to pay at least $100/pp with drinks. We tracked sunset times and made early reservations for 30 minutes beforehand to catch it. - Check your bill when you're checking out. Both of our rooms had $25 towel charges (as if we'd stolen beach towels); luckily we could just text to get the charges reversed. There are beach towel dispensers where you need to check out and check back in your towels using your room key (bracelet), and clearly the system isn't error-free. - We didn't rent a car and just Uber/Lyfted to and from offsite dinners and the airport. Availability of rides was great, and we got two of our drivers two times! There's also a Hertz rental car location on-site. - The hotel has a convenience store and other merchants, so if you need sunscreen, a nice swimsuit or rash guard, you're covered. - We had Club level access, which we used for breakfast. There was a rotating selection of a few hot items like scrambled eggs, bacon/sausage and french toast, plus bread/bagels/english muffins to toast, muffins/pastries, cold oatmeal, fruit). During the day we picked up a few snacks like chips and cookies. Overall not sure Club access is worth the value unless it's what helped us get our room on a high floor. - You can use the pools at the Hyatt Vacation Club next door which are more lagoon-like with waterfalls and grottos. They have a fast, twisty water slide which was an adrenaline rush that made us feel like kids again! The children riding it on repeat were encouraging me with "You can do it!" so how could I not? ;) Cons: - Guests "reserve" chairs by the pool by putting towels on them starting as early as 7am. The hotel occasionally comes around and puts signs on those chairs notifying them that they'll clear the towels off after an hour if no one arrives, but we only saw this happen twice (and maybe because someone complained). It's annoying that you have to lower yourself to doing the same thing to get a chair. The day we had a cabana alleviated this stress. Overall we really enjoyed our stay and would go back in a heartbeat! We were there 5 days and it felt much longer.