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Hotel overview
Location
Kaanapali - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Resort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two reusable keepsake water bottles, per room, per stay, upon arrival
• Filtered water and ice machines located on every guestroom floor and throughout the resort
• 24 hour access to oceanfront Stay Fit Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room coffee and tea
• In-room safe
• Concierge services
• Daily Yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited daily tennis, pickle ball or basketball court time, tennis/pickle balls, racquets, and basketballs included
• Fresh flower lei Greeting upon arrival
• inkl App: access to current full-content newspapers and magazines viewable on your tablet or smartphone
• Beach Portrait Session and 5x7 print from Grins2Go at Hyatt Regency Maui
• Personalized guest request texting service: TEXT 808 219 0608 for 24 hour assistance
• 25% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24 hour access to pool towels throughout the resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Ratings & reviews
TripAdvisor traveler rating
10641 reviews-
Great hotel - renovations are making it hard to sleep.
The hotel & facilities are great. The view of the ocean is fantastic and access is convenient. Make sure if you're going that the renovations are completed, or you get a room facing away from the ocean side as the renovation crew starts working at 5am.
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Short but Memorable Stay
Beautiful stay with the fresh ocean breeze and the sounds of the waves reminding you that Hawaii is paradise on earth. Rooms were clean, housekeeping and maintenance staff were extremely responsive. Customer service was excellent! Highly recommend!
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Fantastic stay
The room was superior to my expectation; Japengo is a fantastic sushi restaurant; gym is quite large and covers all needs; staff were professional, friendly, and the grounds were well maintained. Very positive overall experience and exceeded expectations.
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Outstanding Through and Through!
As per usual, the Hyatt Regency Maui knocked it out of the park with their friendly service, exceptional food & beverage offerings, and the well-maintained guest room that we enjoyed. They continue to keep the property in great condition, and in fact, there are more enhancements being done now. I highly encourage anybody visiting Maui to stay at the Hyatt Regency - you won't be disappointed!
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Poor customer service and a lot of renovation noise
The beach is beautiful and the child pool is great for my baby as it is his 1st time to the pool and beach. We are disappointed with Hyatt Maui though as there are a lot of renovations ongoing, I have a baby that needs to take a nap and they gave me a room with construction noise outside. The front desk should have inform us when we check in and saw our baby so we can make arrangement on our schedule. It was also my birthday and usually other Hyatt hotel send me a cake, (Shanghai Hyatt did and I was surprised by them). I do not really care about such gesture as I have my own celebration at Whalers village anyway, but the feeling from Hyatt Maui employee is just to avoid any trouble from guests. Some of the employees are friendly and helpful but quite some of them I can see does not like their job and is very rude especially the valet parking lady. She demand I hand over my car keys when I just want to pick up my family with baby at front entrance. Hyatt management definitely need to improve on customer service and guest experience if they want to beat the competition.