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Hotel overview
Location
Kaanapali - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Resort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two in-room prefilled reusable water bottles
• Purified water and ice machines throughout resort
• 24 hour access to oceanfront Moana Athletic Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room Keurig coffee and tea
• In-room safe
• Concierge services
• Daily yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited tennis, pickle ball or basketball court time; equipment included
• Welcome Lei upon arrival
• On site Beach portrait session and 5X7 print from Grins2Go
• Personalized guest request texting service: TEXT 808 219 0608 for 24-hour assistance
• 15% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24-hour access to automatic pool towel stations throughout resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Ratings & reviews
TripAdvisor traveler rating
10778 reviews
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Apr 14, 2025Do not stay here
I’ve never written a negative TripAdvisor review before but felt compelled to warn people to not stay in this hotel. Honestly the staff were like I’ve never experienced, rude, unhelpful, and I hate to say it but generally just not nice people. The location is average, facilities dated and poor and everything is so incredibly over priced it is beyond belief. We spent thousands and flew for over 24 hours to get here and are so so disappointed. Do. Not. Stay. Here.
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Apr 13, 2025Hyatt not as charming as it once was
Beautiful hotel and amazing ocean front room, but not as remembered from 25 years ago. The pool area not as appealing now due to a large, barren wall - Japengo sits atop. Very little beachfront. The pillows felt quite rubbery. With that said, the Hyatt is clean and well kept.
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Apr 12, 2025
Really nice hotel
This was our first Hawaii trip and we chose Hyatt after a lot of research on type of beach and level of comfort we can expect. Overall the hotel experience was really good. We had a few disappointments and hence the 4 star rating. Our check in experience was great - true aloha welcome. The valet was a bit rushed and not the relaxed vibe. The hotel feel when you walk in is great - expansive, airy, bright, green and a peek of the blue ocean welcomes you. Loved it. We chose the ocean front room and it was totally worth it. The view is mesmerising. Great spot to have your morning cup of coffee or afternoon relaxed book read. We got some really nice windy welcome and loved it. Had booked spa for myself before check in and it was a good decision. Spa is well appointed but average - not mind blowing :) My first call from the room was to order food and service was fast. It was disappointing to see Hyatt is still holding on to the Covid practices of sending food in to go boxes and bags. Really not the 5 star experience one is hoping for and so much wastage. With the push in Hawaii to be eco friendly - i think Hyatt can go back to reusable utensils and cutlery. Not only will it add to the luxury experience one expects for the price but will also be less trash. Anyway, we ordered in room dining multiple times during our stay and always found the service and people true aloha spirit. My second call from my room was to the concierge. We had wanted a relaxed time - not planning every minute of the vacation. So thought was to rely on hotel concierge to give us trusted and helpful guidance. I know tours booked through hotels are usually expensive, but being the first time there - we were ok to lean on that. And that was the most disappointing experience of all!! To her credit the concierge lady gave me an important pieces of information - snorkel report. This kept us out of the way of the huge waves that can be risky. Apart from that her responses were all but bleak. She really pulled down my spirits over my 3 conversations during the stay. Right away - day 1 she shared the hotel has a bad beach and nothing we can do there. We will have to go to another beach to do anything. This is not what you want to hear on day 1 of an expensive trip. And it is not true. We spent a lot of good time at the beach on Tuesday - and so did many other folks. Not sure why she would say that - seems like either she is not on commission or just not motivated. I gave her another chance. Visited her in person the next day and it was equally bad. She claimed there is nothing happening and may be she can try get us something! Seriously!! In Hawaii there is nothing! And she was making it such a big deal to arrange something for us. Really bad experience. Anyway - we walked away and planned our own thing. I gave her a 3rd chance to book us on a fishing trip on Thursday. And in a heartbeat - her answer was there is nothing available - no boats going out and nothing happening… i was really surprised to hear her consistent dampeners. Right after that i got us a boat for next morning and they had more space!! It was a great experience. I saved some money because the hotel would definitely be more expensive LOL This repeated experience was really bad. Hyatt should definitely look in to it The pool side experience was great - we loved it. The service, food, drinks - everything was perfect. And wow the breakfast!! How amazing is the place - beautiful view of the water and great food. The people helping with the seating were so cool - we got a water table everyday!! Japengo was not that great - but likely we ordered the wrong thing. The hotel has a small market and it is quite popular - we bought a few things and saw many others there too. Overall - great hotel and good beach. It is a bit small but we had good fun. Some folks were also snorkeling there.
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Apr 12, 2025Awesome experience
Overall awesome experience. Excellent location , accessible beach and amenities. Walkable to whalers village and nearby shopping and golf. Also a short distance away from sightseeing . Overall good for families . Definitely a good experience.
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Apr 12, 2025
Perfect stay for family of 6 with 2 rooms
My family (4 kids 18 years and younger + husband) loved this resort! It was clean and beautiful! We loved the pool and grounds, and enjoyed the Hyatt Vacation club pool next door as well. We were always able to get chairs, and loved the beach right in front. The walkway along the beach in front of all the resorts to Whalers Village and beyond was very convenient and loved the walk. Our 2 rooms were clean and the beds were comfortable! Ocean view was a plus. The manager helped ensure our two rooms were near each other, and make a special welcome for my daughter who is graduating soon. We loved our stay and highly recommend the resort, we will definitely stay here again when visiting Maui.