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1995 reviews-
Go to home away from home
We always stay here when I visit family on Long Island. Kids love the pool and amenities. Opted to eat out this time but in the past visits have eaten breakfast and dinner. Only problem was elevators were down on arrival. Fixed quickly. No bugs or issues with the room.
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Sub-par stay for a Regency hotel
Accessible room had toilet grab bar on a recessed wall, covered partially by a moveable piece of furniture. This didn’t impact our family, but is a pretty big oversight. No ice machines were available, and when fresh towels were requested around 8pm (at the front desk in person, after being unable to get through on the room phone), we were told they would be brought up that evening by housekeeping. They had not come by by 11pm and no contact was made before checking out the next morning.
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Great Stay
The staff from the moment I checked in were welcoming and attentive, ensuring my stay was comfortable and pleasant. When I fell ill, Consuelo went above and beyond to ensure I had everything necessary for a speedy recovery. She personally brought up room service with thoughtful selections of food and drinks that were easy on the stomach and helped me get back on my feet in no time. Thank you Counsuelo
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Decent Staff, Dated Rooms
My daughter and I recently stayed at the Hyatt Regency Long Island for three nights for a dance competition. We chose this hotel purely out of convenience to the dance convention which was located on the bottom floor. We would not stay here again because the rooms were too dated and therefore uncomfortable. This property did not feel like a Hyatt. Pros: - I had great experiences with the staff; most I spoke to were friendly and helpful - Plentiful parking - Easy check-in, all requests granted and easy check-out - Decently priced - Plenty of seating in the lobby and lounge area - Easy checkout Cons: - $5 charge for coffee - Rooms were extremely dated with mold in the showers and stains on the toilet - Layout of the room was strange, one of the double beds was pushed against the wall - Housekeeping, although good, came much too late every day in the early afternoon - Hotel was extremely overbooked for weddings, I was woken up at 130am and again at 430am with loud partying in the hallways - Elevators did not run smoothly
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Average
Very average rooms with a well above average price tag. You don't sleep in the lobby. Looks great when you walk in but an average room. And don't expect breakfast, unless you want to spend $28.00 a person for it. And forget coffee, it was hidden on the lowest floor and not informed about it and they take it away by 11 a.m.