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Hotel overview

Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Florida Theatre, and a mile from TIAA Bank Field - home of Jaguars NFL football.

Property information

Year Built: 2001
Last Renovation: 2006
Accessible rooms: 43
All rooms non-smoking: 957
Connecting rooms or suites: 278
Double bedrooms: 709
Executive floor: 1
Floors: 19
Nonsmoking rooms: 957
Rooms with internet access: 963
Single-bedded accommodations: 235
Suites: 25
Total rooms: 963
Total rooms and suites: 963

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5699 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay at Hyatt Regency.

    My company hosted a convention there and the facilities were very clean. The hotel was clean and beautiful and everyone was very nice and friendly. The room I had overlooked the river and the view was so nice. I wish I could have stayed longer.

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding staff

    The staff made my stay an amazing one. Especially Joy and Kevin at reception. The housekeeping team were fantastic too. The view was spectacular. Great location too. Hotel room and bed were large and comfortable. I loved the Market place and souvenir shop too

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful evening views

    Beautiful evening rooftop view - was a wonderful and pleasant surprise. Full service Starbucks onsite in the lobby including additional food and beverage options is a bonus. Restaurant was delicious and exceptional service Nice little gift shop that had everything I needed (an more), great options. Spacious for conference event and very comfortable all the way around.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jax visit

    This Hyatt is in a great location in Jacksonville. Right downtown but within quick walking distance to the San Mateo area as well. Everyone we encountered was friendly and very helpful. Our room was super spacious, clean and comfortable. The linens and pillows were comfortable as well. We used the gym both days and appreciated the cleanliness, updated machines and space.

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average room, Nice riverfront view.

    The lobby and other common areas are nice. The conference rooms were comfortable as well. The hotel room was as the kids would say mid. Bathrooms were average, carpet was a bit dated and some of the furniture seemed outdated as well. I preferred to be out of the room. We did enjoy an activity on the terrace. The riverfront view in the evening was a nice addition.

    Feb 18, 2025