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Hotel overview

Minutes away from the charming specialty boutiques and dining along El Paseo Drive, this upscale resort offers superior accommodations and upscale amenities. Championship golf courses and an expansive spa are the perfect compliments to the wide range of inviting dining and entertainment options available to guests during stays at this exclusive getaway.

Location

Indian Wells
Palm Springs, CA, USA - Palm Springs Municipal (PSP) : 15 miles
Ontario, CA, USA - Ontario International (ONT)
Los Angeles, CA, USA Los Angeles Intl Airport (LAX)

Property information

Year Built: 1986
Last Renovation: 2012
Accessible rooms: 18
Floors: 5
Total rooms: 530

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed fee of $29.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A guest parking fee will be charged and collected by the hotel. Pricing is per vehicle, per night. This applies to valet and self parking. • $23.50 (October thru May) • $15.50 (June thru September) The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 4688 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great staff that made the stay very enjoyable

    The staff was so kind and accommodating to everyone who walked in. This alone set this hotel apart from other hotels. The hotel itself was beautiful and had a very resort-like feel. The rooms were large and clean. But really, it was the staff that made the experience so enjoyable.

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best hotel staff ever

    Very nice resort for familirs or adults-only, clean large 6 pools. Best hotel staff and service ever in any hotel. Love the adults only pool and hot tub. The water slides and the lazy river with free floats are very nice as well. The breakfast buffet is amazing.

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice family stay

    The renovated Villas at the Grand Hyatt Indian Wells were absolutely beautiful. It was so awesome having a hot tub in our private back yard. We really enjoyed our stay and all of the amenities. Dinner at Tia Carmen was a highlight. Everything was delicious.

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It was an ok experience

    The description of the room said two king beds. I can actually say that those were not king beds. They were pretty much the same size as my queen bed at home. The cost of food onsite was outrageous. I probably will not stay at this resort again, but maybe find another one in the area with better amenities.

    Jan 01, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Could have been better

    My overall experience at the Grand Hyatt Indian Wells was good, but it didn’t quite meet my expectations for a property of this caliber. Here’s a breakdown of my stay: Pros: > Beautiful Grounds: The outdoorsy environment with well-maintained landscaping provides excellent photo opportunities. > Family-Friendly Activities: The recreational area with foosball, ping-pong, Jenga blocks, and more was a hit, especially with kids. > Nice Pools: The pools were enjoyable, with some offering warmer water. The lazy river added a fun element, though it could use improvement. Cons: > Room A/C Issues: The air conditioning system was inconsistent. At night, the thermostat dropped below the set temperature, making it too cold, while during the day, it struggled to cool the room efficiently. > Poor Maintenance of Hydration Station: The hydration station and ice machine area were neglected, with a full trash bin, spilled water on the floor, and an unpleasant smell throughout our stay. > Service Disappointments: Despite being a Globalist member and requesting a room upgrade and late checkout two months in advance for a special occasion, neither was granted automatically. I had to follow up multiple times to secure a late checkout, which was frustrating. > Underwhelming Breakfast: The breakfast buffet was disappointing. The meats were overly salty, the sausages lacked flavor, and the overall variety was underwhelming. I ended up sticking to a bagel and fried eggs. Overall Impression: While the trip had its enjoyable moments, the service and accommodations fell short of the high standard expected from a Grand Hyatt property. I hope they address these issues to improve the guest experience in the future.

    Dec 31, 2024