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Hotel overview

A full-scale, destination resort tucked away on 300 tree covered acres in northwestern San Antonio. Including a 500 room hotel, 40,000 sq ft meeting space divisible into 27 flexible meeting areas, including five meeting rooms and two magnificent ballrooms, 14,500 sq ft stand alone full service spa and 27-hole championship golf course, tennis court and 4 acre water playground with a 950 ft Ramblin' River.

Property information

Year Built: 1993
Last Renovation: 2023
Accessible rooms: 26
All rooms non-smoking: 502
Connecting rooms or suites: 124
Double bedrooms: 233
Executive floor: 1
Floors: 4
Nonsmoking rooms: 502
Rooms with internet access: 502
Single-bedded accommodations: 195
Suites: 61
Total rooms: 502
Total rooms and suites: 502

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $40.86 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. Recovery fee: US $3.5 + sales tax (0.63) per room, per night This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $40.86 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Recovery Charge: US $3.54 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 4910 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Hyatt Property

    This is the best Hyatt property that I have stayed at. I felt pampered. It was clean and I was texted throughout my stay to make sure I had everything that I needed. I wish we were not there for business. The lazy river looked amazing and I would have loved to have time to float around.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Will highly recommend!

    Attended a user Conference from the 13th - 15th, the food was outstanding. I really loved the lobster stew, it was the best! And I like how there was an outdoor fireplace and all the food and desert options were outstanding. The wait staff was very attentive. All the employees at the hyatt greeted you with a smile and were egar to help us out! Kind Regards, Rae VanVleck

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great place to stay!

    Nice rooms, very clean and well-maintained hotel. Love that they provided water and snacks as well. Great food at the restaurants. Staff are friendly and helpful and ensure your needs are met. Nice to have several meeting spaces available as well.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    It’s okay

    Had not been to this property for 20 years. It’s been renovated and the facilities are very nice. Had dinner at the Antlers Lodge, which is not attached to the main hotel building and which no one told us that was the case. Ended up driving to the restaurant . It was excellent. The room was very nice , except for the a/c which was not sufficient , despite very moderate temps outside. In all, there are many other choices in San Antonio . I’d take one of them.

    Nov 13, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Motel 6 experience at $500/night

    We booked this resort specifically as a spa getaway. When we arrived, we were told that the spa was shut down. There was no prior notification by the resort that the spa wouldn’t be available. This was very frustrating as the spa was one of the reasons that we booked this resort. So we decided to try the hot tub by the pool. It wasn’t even heated. When we returned to the room to shower, we realized that the shower didn’t drain. We called to have it fixed and was assured that it was addressed. Nope-day two of a backed up shower bathing in dirty water. And now we don’t have hot water at all. The room we were given looked directly out at the hotel’s construction site. We didn’t even want to be on the balcony due to the rotted wood and shaky spindles. I would be concerned if a child was on the balcony due to the condition. There was a dance event that weekend and young girls were loudly running up and down the hall into the night. So we paid over $500/night for Motel 6 accommodations. When I tell you to save your money and book elsewhere please heed this advice. This property is run down and inoperable and still calls itself a report. We won’t be back.

    Nov 11, 2024