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Hotel overview

Experience a captivating beachside retreat at Hyatt Regency Grand Reserve Puerto Rico, steps from the leach and nestled beside the lush El Yunque Rainforest. This family-friendly resort invites you to relax, unwind, and immerse yourself in the nature's beauty. With 579 spacious guest rooms, the resort offers some of the largest rooms in Puerto Rico, including Regency Suites and Villas en La Reserva. Standard rooms start at 520 sq. ft., while villas offer from 688 to 1,050 sq. ft. of comfortable space, making ideal for families and groups alike. Enjoy a round on our world-class 18-hole golf course designed by Tom Kite, or explore the rich history of Old San Juan. At Hyatt Regency Grand Reserve Puerto Rico, we believe in the philosophy that "Doing Nothing Means Everything". Take a break and lounge by our expansive lagoon-style pool, rejuvenate at the Rainforest Spa, or simply find inspiration surrounded by landscapes.

Property information

Year Built: 2004
Last Renovation: 2019
Accessible rooms: 10
All rooms non-smoking: 579
Double bedrooms: 283
Executive floor: 1
Floors: 3
Nonsmoking rooms: 579
Rooms with internet access: 1
Single-bedded accommodations: 296
Suites: 6
Total rooms: 579
Total rooms and suites: 579

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 12 yrs and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 12
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 2795 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great pool bar service! Lacking almost everywhere else

    Overall, I felt the resort was well kept and clean, and the rooms were well appointed. The customer service is definitely lacking in a couple areas at this claimed 5 start resort front desk and concierge mainly, but Ramon Gonzalez waited on us by the pool Thursday, Friday, and Saturday. He was attentive, friendly, and just an all around great server. He more than made up for the lack of caring from he’s colleagues in other areas of the resort. Food is the worst part. I ate at three of their onsite restaurants nectar, prime 975, their habacci. Not one meal was acceptable from food quality or service standpoint but make sure you get reservations days in advance bc they’re all booked. Breakfast also has limited options either the buffet or market or coffee shop both of the later actually have more eatable microwaved food. Typically I don’t expect much from food at a resort, but being so far away from San Juan, mean your a 45min drive(no traffic) to other options.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful Resort

    The place is absolutely beautiful. The grounds are well kept and the rooms were great. Only problem is that they are understaffed. Food at the food truck was 10 out of 10. Breakfast good. Only ate at the Hibachi resturant and the show was great, but the food was mid. Still would go back tomorrow.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10 recommend

    The resort is tranquil and beautiful. Carlos Sanchez by the regency pool bar and Jonathan at the lobby bar were very polite, attentive and respectful. I had great conversations and service from both gentlemen. Piña Colada from Carlos is the best! Paloma from Jonathan is amazing. Look out for them at Hyatt regency :)

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stevie is the best.

    Stevie was a great help with our cabana. Very knowledgeable and friendly. All the guys were very helpful and accommodating. The whole resort is beautiful. Hope to come back soon and enjoy this beautiful place. Plenty of sun, food and fun to be had.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great place, thanks Stevie!

    Great place to stay and vacation ! Stevie Romeo was so nice! He was an amazing representative of excellent hospitality and what the Hyatt brand represents - excellence. There is tons of places to swim, eat and soak in the sun. The rooms are spacious and of course the weather is perfect!

    Mar 30, 2025