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Hotel overview

Ultra modern 40 story highrise guest tower overlooking the Crown Center and downtown Kansas City. Hotel offers 733 guest rooms that are sound-proof, have individual air-conditioning controls, direct dial phone with message alert, color TV with feature movies, video check-out and AM/FM radio. Hotel opened 1980.

Property information

Year Built: 1979
Last Renovation: 2004
Accessible rooms: 15
All rooms non-smoking: 711
Connecting rooms or suites: 50
Double bedrooms: 317
Floors: 42
Nonsmoking rooms: 711
Rooms with internet access: 733
Single-bedded accommodations: 354
Suites: 42
Total rooms: 733
Total rooms and suites: 733

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Second Room available at 50 pct discount off the rack rate if connected and with adults
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 2055 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    I COULDN'T LEAVE MY ROOM FAST ENOUGH!

    As some other reviews make note of, my room and the hotel as a whole could use some renovations. My encounters with hotel staff were all good. I was at the hotel for TWO nights. My POOR rating relates to a couple of simple matters . . . in my TWO nights at the hotel . . . I killed TWO BUGS in my room . . . ONE on my pillow and FOOD from the previous person in my room was left in the refrigerator. These three circumstances left me with a disgusted feeling and an overwhelming desire to get the hell out of that hotel room. I travel very often and I'm in hotels often . . . anyone who travels enough will eventually have some nasty stories from hotel room stays . . . this is the first circumstance I've had to provoke me to write a review. Simply because I feel compelled to encourage the operators of this hotel to get their housekeepers to BE BETTER! I'll attach the photos that I took of the THINGS I encountered in my room.

    Jan 26, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good stay for a long weekend

    I’d stay again. The room was big and clean with a great location. Nice bar and room service was good. Not bad cost to park or pet fee both reasonable. We went in the winter so having the indoor link to get to the shops and food center plus union station a big plus. Down side is it needs some tlc. Club also under renovation but breakfast was good, no access at night for the weekend.

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Should Have A 4.5 Rating!

    We had a wonderful stay at this hotel. Hallmark, convenient, clean, great customer service, food was good. I have no idea why this hotel is getting bad reviews. It doesn't get any better than this. This Sheraton Hotel at Crown Center should have a 4.5 rating.

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Marriott Crown Center

    The location was great and the front desk and bell hop were super friendly and helpful. The thing that wasn't good was the beds. There weren't any mattress pads or fitted sheets on the beds and the sheet they had down wasn't long enough to cover the mattress. Also my daughter's duvet cover was dirty. She works for a Marriott hotel and she didn't want me to call down, but also knows this is not how they do things. This was only a one night stay or else I would have called the front desk anyway. Just so disappointing because I really love the Marriott brand. Will try the Westin next time I'm in KC

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great location, nice property

    Hotel was nice. Not spectacular or anything, but nice. Lobby spacious, room seemed to be updated. Bathrooms have also been updated except the tub/showers are still pretty dated and the water pressure coming from the showerhead is terrible. The desk chair in my room was broken. I let the front desk know and within a couple hours a replacement was delivered. Within walking distance of Union Station and downtown. Overall good experience.

    Oct 15, 2024