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2391 reviews-
Best thing about this place is its price
The first night, we had a room on third floor facing the very loud freeway - no one got any sleep that night! They weren't able to move us until the next morning, and we had to downgrade from two queens to a king room. The new room was quieter but smaller, and had a non-functional hairdryer. The location isn't amazing - it's close to the Air and Space museum but otherwise close to no restaurants.
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High Quality Hotel
The room was spacious, clean, and had a modern look and theme. High quality staff from top to bottom, especially Lilly at the front desk and the young lady who kept the breakfast stocked. I truly enjoyed my visit and will be staying here whenever I am in the DC area.
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Better customer service is needed!
The registration desk needs lessons on customer service. The staff was not friendly and was not knowledgeable about what is posted on the Website. The elevators were incredibly slow. It was normal to wait 10+ minutes for one of 3 available elevators. Valet parking is not an option and the hotel charges $55 a night.
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Clean and Comfortable
The location to things was great, we walked all over. Got lots of steps in! The hotel was clean and comfortable and the area around was clean and well lit. We asked for some dinner recommendations and the staff came through. Since we were walking they also gave us good instructions on getting there on a straight route. The breakfast was the basic you would expect, which was a great start to our day. The staff was all very friendly and the area was clean and refilled. We did not use other amenities since our goal was to explore DC and not hang about the hotel. This checked the boxes for us.
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Best Accommodating Hyatt! DC life in walking distance.
Great staff! Very helpful. From Front desk to the breakfasts area and house keeping staff! They all work hard to make this place what it is. I saw them in action daily making sure guests were taken care of. Even in a mist of an event at the facility. They still were able to pull things off with us as guest. Parking on high peak days can be a little crazy but just talk to the front desk but I Ubered everywhere or walked. But They will resolve any issues. Oh and bar is stock! Breakfast daily has all you need. For me walking distance to the Wharf and sights of DC was a must. Kid friendly and business accommodations. I loved my long term stay here. I was able state my need and ask for help. Thank you all! I will be back! Plus they also have a washer and dryer and a nice fitness spot! Roof top bar was amazing. I can imagine summer days here are busy!