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829 reviews-
Steelers vs. Giants Game
This hotel was amazing. The staff was excellent and so helpful. The hotle was spotless. My room was nice ans spacious. The breakfast was delicisos and servved hot. I would recommend this hotel to anyonw of my friends. Thak you for everything, it was was great!
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Overall experience
The hotel wasn't in the best condition but in a great location. The carpet in my room was ripped out and patched. There was complimentary breakfast available which was nice.Overall Customer service was great. Staff was helpful and understanding.
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Cleanliness is poor
The first room the AC was set at 61 and the room was very HOT. I switched to another room and the AC Unit was clanking, the cover was not on the unit fully, air quality was not good. I also noticed with the light on my phone there was food in the AC Unit vents. Air vents were dirty, lightbulb was dim in the bathroom as I could barely see. Ice bucket was dirty, there were dried clumps of food, etc. on the walls. The place is overall dirty, and the maintenance is not performed. Breakfast was tasteless and overall disappointing. I would never stay at this Hyatt again or recommend to anyone. I usually do not leave reviews like this, but it was a gross experience.
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Great staff
This place was great but Anthony and Nalica were amazing what a pleasure just meeting them :) made our stay even that much better! The personality they have was awesome!!! Thank you so much we would come back again because of your staffing !!!
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Best Staff! Very accommodating. Clean and Comfortable beds.
The staff at this hotel offered me assistance even before my date of arrival. All front-of-house associates were kind and attentive starting with Jessica -who kindly assisted me over the phone a day before my arrival, all the way to Nalica who arranged my Lyft/Uber ride back to the airport. From Dustin's exceptional welcome to Amanda and Rusheen my stay was pleasant and worry-free. Hotel needs an upgrade but was clean and lobby area very comfortable as were the beds in room. The service and attention to me as a guest was impressive. Including Stephanie from Sales who kindly offered me a ride to my rental car place, which was above and beyond. In general, it was the staff's contributions that made this hotel a welcoming place to stay.