Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
1437 reviews
-
Mar 24, 2025Hyatt Disappointment
Extremely disappointed with our stay. Room was dirty, mold in bathroom, leak (pouring water when turned on)--they brought us a bucket to catch the water. Stain on carpets. Stains on pullout couch. Upon check in asked how far the airport was from the hotel and was told to google it. No linens in room, called front desk and was told to come get them. Need towels, was told to come get them after calling front desk. No lounge chairs in pool area, guest were laying on towels on concrete--front desk said they were broken and not replaced. Overall hotel looked old and dirty. Staff didn't appear to have pride in working there (always were on cell phones at front desk when we went by.) Did have breakfast one day and it was ok, and on par with typical hotel breakfast. Hotel is going through some rennovations (this is good news) but obviously my room was not one of the updated rooms yet, and possibly because it is scheduled for an overhaul they just didn't care about the existing condition anymore. Which is fine, but don't put a guest in the room then.
-
Mar 24, 2025Not as expected
Will not go back here again! Was not informed of construction of hotel; used this one as it said it had on site dining and bar, did not have either. Filthy carpets and bath, outlets did not work; very disappointed. Staff was pleasant--not their fault.
-
Mar 23, 2025
The worst Hyatt I’ve ever attended
Do yourself a favor and stay somewhere else. This place is uncleanly. You’ll feel like you need to take another shower when you leave. The air conditioner sounds like a 15,000 kW diesel generator. The carpets look like they’ve been used and abused for the last 20 years. It’s unthinkable that the operator of this location has not replaced them at this point.
-
Mar 18, 2025
I will not be returning here
The room was filthy especially the bathtub, there were black footprints on the bottom of the bathtub, the doors had a lot of scratches on it as if it was 50 years old, the sink did not have a stopper, you can see the sink which was filthy, black hairs, rest and grit, There were no comforters on the beds, I tried to stay as little as I could in the room, right next to the freeway as well which was loud so the sound proofing is zero. Front desk very dry, plan, not friendly or welcoming.
-
Mar 15, 2025Long in the Tooth
This is a tough one. Good service but outdated hotel. Staff were friendly and helpful and had no issues with any of the service. However, the facilities and room were to put it simply, old and in need of a renovation. The room had many carpet stained, the sink drain did not work well and there were lights and outlets that were non-functional. The bed had clean sheets and bathroom was cleaned well but it was hard not to feel a bit uncomfortable with the condition of the room. Hopefully, they will renovate soon.