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946 reviews
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Nov 06, 2024Perfect stay!
From the moment we walked in we were welcomed. We were early and my girls needed to get ready so we used the lobby bathroom so our girls could get dressed for the Taylor Swift concert and the front desk agent, Nova, came in to use the restroom and said, “come see me, I’ll see if I have an early check in available.” She was even gracious enough not to be bothered by us commandeering the bathroom which I know was not ideal on our part. I didn’t want to ask because I knew the circumstances of the weekend and how difficult it must be during such a busy weekend. She found us a room and it saved the day! She thanked me sincerely for being a Gold status Hilton Honors member and presented me with our water, snack, and chocolates. Every interaction we had from then on was phenomenal. Even the young man working at 1:30am was waiting at the desk to welcome people and greeted us when we came in and complimented my shirt. The property is clean, comfortable, and the Taylor Swift touches were great. Anytime we travel to Indianapolis we will definitely plan to stay here.
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Oct 20, 2024Convenient location, close to shopping & expressway
Only stayed 1 sleepless night, thank goodness. Unfortunately had room on the expressway side and boy can you hear the cars. Also, shared the double room with a friend and the bathroom sink is not enclosed. So if hands are washed during the night, you will be awakened. Not sure why this design is so popular in some hotels!!!
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May 13, 2024Very Nice room!! Like Little suite!
Rooms are very nice , large spaces , sofa, small kitchen with dishwasher microwave and fridge! Bathroom very cool with large widored shower!breakfast is ok and far away from wow ! bad thing : we do not have hot water during the day in out first day ,Im very desapointed, We are here for couple of days so we will check if its happen again … close from high way and 25 min from downtown and fair room price..
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Apr 26, 2024
Mixed bag of pros and cons
I'll start with the good. Personally, I didn't sleep well, but I had to be up super early the next morning, so my brain wouldn't shut down. My mother, on the other hand, crawled in bed and was out like a light. This is remarkable because, like me, she rarely sleeps well. She's still talking about that mattress. She has a bad back, as do I, and neither one of us woke up with any sort of back pain. This is absolutely a huge accomplishment and worth raving about! My mom is now looking into purchasing the mattress from the Home2 site. I've seen many others say the same on forums, so I'm tossing in 2 more votes in favor of the mattresses. The room size was great. We had a double queen, and it was perfect. We didn't use the little kitchenette, since we were only there for one night, but it definitely had everything one could possibly need - plates, cups, I'm assuming silverware (I didn't look), an apartment sized fridge, even a dishwasher. It's a good setup for long term stays. The bathroom: This was a mixed bag. I liked that the sink area was separate from the toilet and shower. It allowed us to get ready at the same time without standing on top of each other. Also, the soap, lotion, body wash, etc smelled divine! I even took the time to look the products up because I might order some. The location was "great" and "okay" at the same time. It's located behind the Fashion Mall, which gave great access to local shopping, restaurants, and freeway access. It took some meandering around that area to find this hotel, but it turns out it was more in the back, more tucked away. It backs up to Keystone, which is a very busy road, but while I did hear traffic driving by, it wasn't an issue during the night. The staff we dealt with were friendly, and there's free wifi and parking. While I didn't travel with a pet, I appreciate the fact that this chain allows pets. I have an "emergency list" of hotel chains that I keep in case I ever need to stay at a hotel with pets. This is one of the ones on my list. I saw a little stand near the entrance that had bowls and treats available for dogs. I have cats, but I don't think I saw anything for cats. I could be wrong, though. I didn't inspect, and cats are particular creatures. They like what they like, so anything out of their norm might not fly. But yes - they welcome pets. In no way did our room look or smell like pets had stayed there. I'm not sure if they keep pet and non-pet rooms separate, but if not - I didn't notice anything unkempt. I also didn't hear any barking or anything that would keep me up at night. The "meh": I would put the breakfast in this category. There were plenty of options, so that was good. It was the typical fare seen in a hotel breakfast - waffles, oatmeal (with lots of topping choices,) biscuits/gravy, sausage, eggs, potatoes, fresh fruits, various juice and milk options, etc. Lots to choose from. The "meh" part for me was that, while we got down there 30 minutes after breakfast started, everything was lukewarm to cold. I had a biscuit w gravy, eggs, sausage, and some water. All but the water should've been warm or hot, but none of it was. That was disappointing. The bad: The half of the bath with the toilet and shower. First off, this area was quite small. It was like being in a closet. Had I been staying there alone, this might have been okay because I would've just left the door open. There was a sewer smell, which wasn't pleasant. I can't imagine our room was the only one like this. Also, the shower was lukewarm at best, and I was the first to take a shower. My mom said the same after she got out. In addition, there was a grainy substance in the bottom of the tub, almost like housekeeping sprinkled a cleanser but forgot to wash it out. All things considered, I give this a 3. The price was right in line with other hotels in the area, so I'm not sure I'd choose this one again. I saw a Hampton Inn nearby, so if I were looking for another room at some point, I'd probably look there first.
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Mar 19, 2024
Nice hotel, centrally located
Nice hotel, great staff, clean, modern and centrally located to many attractions. Mall is within walking distance. Food very close. Fitness center is adequate and clean. Breakfast buffet is average with a lot of options. Parking is free.