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14303 reviews
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Jan 12, 2025Weekend visit.
Can not understand all the bad reviews. We arrived at 11pm, we were put in a adjoining room, called down to reception asked if we could change to a none adjoining room which was no problem at all. Front desk were more than happy to help and make sure we were happy. The room was big, clean and had city views. The market cafe had everything you would need from snacks to coffees and bagels. The hotel is in a great location, slightly away from the hustle and bustle of Times Square. There are plenty of taxis outside ready and waiting. Great New York hotel!
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Jan 10, 2025Expected more from Hyatt Brand
The one plus for the hotel is the location! Check in queue was extremely long and unpleasant, instantly made to pay a large deposit! and meet with a surprise NYC Occupancy Tax, then the hidden Destination Fee USD39.99 per day! this is all on top of what has already been paid. Would I feel so strongly about this had the hotel been up to standard with all the amenities! clearly a good profit gain for the hotel. We stayed for 6 nights and the cleaner only cleaned our room twice, disappointingly on the second clean, they lost interest and only made one bed. Phone did not work, reported on the second day, not replaced until the day we checked out at 11.00am! Family of four staying in the room, but only provided with towels for 2 people! of course we could not call reception for new towels as per phone situation! had to queue at reception to request! As no cleaner attended our room, it became a feature of having to request more towels and loo roll! On day of check out, there is a further money making scheme, whereby they charge you USD40.00 in order to hold your luggage. Stayed in many hotels and this is the first time we have had to pay for this privileged. No water provided in the rooms, although they do allow you credit in their shop! interestingly that with this credit you can just about afford 2 small bottles of water. Staff did not seem to concerned with customer experience and felt like we were very much in the way.
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Jan 10, 2025Average
The location is the best, perfect for getting to any point in Manhattan, but for the price, I thought everything was going to be better. Honestly, it's just average, nothing out of the ordinary. The standard cleaning conditions, on some cleaning days, they didn't leave new items in the bathroom.
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Jan 09, 2025
Exceptional!
The hotel is beautiful and a great location. Housekeeping cleaned our room daily and supplied plenty of towels each day. The staff were exceptionally friendly and helpful during our stay. The location is great for downtown Manhattan and the Grand Central Terminal is next door for easy subway entrance.
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Jan 09, 2025Enjoy good music and theatre
Great location for our short trips to NYC we have been to your hotel several times and will continue to do so as we enjoy the entertainment and dining options that can only be found in New York City. Would enjoy more benefits for being part of the "World of Hyatt" rewards program.