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Hotel overview

In the city that never sleeps, the new renovated Hyatt Grand Central is in the center of it all. Located on Manhattan's East Side, our prime midtown location is just steps away from the city's top attractions and major corporations. Times Square, Broadway theaters, Central Park and Fifth Avenue's world-class shopping - all within walking distance from our hotel. Our spacious and newly remodeled 1,298 guestrooms feature the Hyatt Grand Bed. The hotel has an amazing culinary team creating unique dishes for the New York Central. In this non-stop city, a 24-hour access business center and fitness center are available to our guests. You won't miss anything when you stay here, just steps away from all the glamor and excitement this great city has to offer. Hotel has a 45.89 USD Destination fee which includes the following High speed premium internet Local, long distance and international calls 15USD food and beverage credit in hotel Market per room per day Access to daily New York Times & Financial Times via in-room app Grand Central self-guided audio tour for two per stay Seasonal rooftop tour viewing NYC skyline Exclusive Grand Central coupon book with discounts and free offers for Grand Central Terminal vendors Macys VIP passport which includes 15% discount on regular and sale merchandise, 20% off food and beverage and complimentary fine jewlery and MyStylist personal shopper Luggage storage upon check in (up to four (4 bags) and upon check out (maximum eight (8) hours)

Property information

Year Built: 1917
Last Renovation: 2004
Accessible rooms: 35
All rooms non-smoking: 1298
Connecting rooms or suites: 300
Double bedrooms: 866
Executive floor: 1
Floors: 34
Nonsmoking rooms: 1298
Rooms with internet access: 1298
Single-bedded accommodations: 856
Suites: 43
Total rooms: 1298
Total rooms and suites: 1298

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A mandatory Destination Amenity Fee of $ 45.89 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A mandatory Destination fee of 45.89 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 18 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 14370 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A nice stay

    Clean and good location. Staff were helpful and friendly. Room was well maintained and housekeeping were decent. Lifts were fast. I appreciated the lamp with two sockets on it that could accept UK plugs. Bed was comfortable and pillows were good.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great location. Friendly staff. Low water pressure showers.

    Great location. Very handy for taking the train out of the city to many locations. Nice clean, updated rooms comfortable beds. Love the convenience of the store on the main levels with snacks and Starbucks coffee. The water pressure in the shower is terrible. Literally could not wash my hair! Asked the front desk about it and she was sympathetic but unable to fix the issue. Apparently most of the showers in the rooms are water savings shower heads.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    World of Hyatt (WOH) program

    I joined the World of Hyatt (WOH) program a little over a year ago and got a Chase WOH Visa card. The promotion was to get a free day at ANY Hyatt property. I conduct business in NYC every year and the Grand Central Hyatt is extremely helpful. So after booking my stay at the Grand Central Hyatt, I was informed that the promotion to get a free day at ANY Hyatt was not the case because Hyatt now considers the Grand Central Hyatt a "#1" hotel and the promotion to get a free day at ANY Hyatt is not applicable for their class "#1" hotel. So I cancelled the Chase WOH Visa card, which BTW charges a membership fee. The service at this property was adequate for sure, but certainly not #1!!!!

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Two-star hotel claiming to be Four Stars - Avoid

    Not a good experience. The Destination Fees are excluded from your initial price quotation, and upon arrival, you get charged the destination fees. Rooms are unclean. Toiletries - small bottles. Go to the local CVS or Walgreens to get soap or shampoo. Light fixtures don't work properly.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Decent stay but let down by poor service, unexpected fees, and underwhelming rooms.

    Our stay at this hotel was a bit of a mixed experience. Check-in was not the best start— the receptionist was unhelpful and unfriendly, providing no directions to the lifts or any general information about the hotel. One of the biggest surprises was an unexpected surcharge of $148 per room per night. I’m sure it was mentioned somewhere in the fine print, but it would have been much more transparent if it had been included in the main cost. Additionally, despite booking identical rooms as a group of two, we were placed 12 floors apart, which was quite inconvenient. As for the rooms, we had upgraded ones with a view. They were fine but nothing particularly special— which makes me wonder what the standard rooms are like. Overall, the experience wasn’t terrible, but it certainly didn’t meet expectations given the price and the service.

    Mar 27, 2025