Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
-
Great location. Friendly staff. Low water pressure showers.
Great location. Very handy for taking the train out of the city to many locations. Nice clean, updated rooms comfortable beds. Love the convenience of the store on the main levels with snacks and Starbucks coffee. The water pressure in the shower is terrible. Literally could not wash my hair! Asked the front desk about it and she was sympathetic but unable to fix the issue. Apparently most of the showers in the rooms are water savings shower heads.
-
World of Hyatt (WOH) program
I joined the World of Hyatt (WOH) program a little over a year ago and got a Chase WOH Visa card. The promotion was to get a free day at ANY Hyatt property. I conduct business in NYC every year and the Grand Central Hyatt is extremely helpful. So after booking my stay at the Grand Central Hyatt, I was informed that the promotion to get a free day at ANY Hyatt was not the case because Hyatt now considers the Grand Central Hyatt a "#1" hotel and the promotion to get a free day at ANY Hyatt is not applicable for their class "#1" hotel. So I cancelled the Chase WOH Visa card, which BTW charges a membership fee. The service at this property was adequate for sure, but certainly not #1!!!!
-
Two-star hotel claiming to be Four Stars - Avoid
Not a good experience. The Destination Fees are excluded from your initial price quotation, and upon arrival, you get charged the destination fees. Rooms are unclean. Toiletries - small bottles. Go to the local CVS or Walgreens to get soap or shampoo. Light fixtures don't work properly.
-
Decent stay but let down by poor service, unexpected fees, and underwhelming rooms.
Our stay at this hotel was a bit of a mixed experience. Check-in was not the best start— the receptionist was unhelpful and unfriendly, providing no directions to the lifts or any general information about the hotel. One of the biggest surprises was an unexpected surcharge of $148 per room per night. I’m sure it was mentioned somewhere in the fine print, but it would have been much more transparent if it had been included in the main cost. Additionally, despite booking identical rooms as a group of two, we were placed 12 floors apart, which was quite inconvenient. As for the rooms, we had upgraded ones with a view. They were fine but nothing particularly special— which makes me wonder what the standard rooms are like. Overall, the experience wasn’t terrible, but it certainly didn’t meet expectations given the price and the service.
-
Standard Hotel
The hotel itself was decent, but there were a few inconveniences. The room did not have a microwave, nor was there one available for public use, so keep that in mind. The TV only offered standard cable—no apps like YouTube or Netflix—and on-demand movies/shows required an additional fee. Additionally, there was no ice bucket in the room, so we had to request several extra cups to get ice. The best part of the hotel was its location, it's only about a 10-15 min walk from time square and grand central terminal is really close by.