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TripAdvisor traveler rating
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Perfect Birthday Dinner
We celebrated my girlfriend’s birthday last week on the rooftop (UMI/Alessia), and we had a fantastic time! We were a group of 20 and the manager of the place, JC, couldn't have been more accommodating. The staff went above and beyond to decorate the table for our special occasion, and the service was exceptional throughout the evening. Everyone enjoyed themselves, loved the service, food and view. Even with some guests arriving late and others having already placed their orders, our waiter Alex handled everything seamlessly. He was perfect all night! We can't wait to return next year!
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Great Hotel in Playa Del Carmen
Great location, service, and excellent staff both in the downtown hotel and its addendum the beach house a few blocks and on the beach. The rooftop pool is great and has a beautiful view of the sea shore as well as a great pool where to cool off while enjoying your favorite drink and listen to some background music.
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Best hotel during a non-spring break weekend!
This property is a gem in Playa. The food, staff and drinks were amazing. Unfortunately, we went during spring break and for 3 nights of our stay the neighboring property had EDM concerts and loud music playing until 3am each morning. That was not the fault of the staff of the Hyatt. We heard it in our room and that is why I rated the facility a 4. It is conveniently located and the views of the beach are breathtaking.
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Beach House was Great
Staff was beyond Amazing from front desk to F&B and Housekeeping. Stayed at Beach house with great balcony and view from the room. Use of both properties was great as we stayed at Beach house on days we wanted to be by the ocean and at Downtown House for a pool day. Only reason not a 5 star is the music of the neighbor property who had a rooftop club was excessive on the Saturday Night until past 2am. Hyatt provides earplugs and even contacted the neighbor property about it, and receptionist mentioned it was loudest she has heard it since working there. Maybe it was the start of spring break or a special event we should have been aware of, but is something to consider when booking.
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Perfect gateway - outstanding value, quality and superb location
Outstanding solo sunny break. Ideal weather, beach, pool and sunshine. Outstanding value, superb location, walkability - whether you hang out at their perfectly located Beach House or stay at the man building everything is a few steps away from the front door - shopping, spa, restaurants, beach. The rooms are super generous in size, modern and stylish of residential quality. Next time I will try the Beach House! Excellent service. Thank you!