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Hotel overview

Downtown meets beach town at Hyatt Centric Playa Del Carmen boutique hotel. At the center of it all on La Quinta Avenida and Calle 12, youll find a rooftop patio playground where an infinity pool surrounded by private cabanas, a pool bar and restaurants command panoramic Caribbean views.

Property information

Year Built: 2015
Last Renovation: 2015
Accessible rooms: 5
All rooms non-smoking: 119
Connecting rooms or suites: 20
Double bedrooms: 15
Floors: 3
Nonsmoking rooms: 119
Rooms with internet access: 1
Single-bedded accommodations: 104
Suites: 34
Total rooms: 119
Total rooms and suites: 119

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 27.00 (plus $ 7.8 TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed Enviroment fees are charged and collected by the hotel either at check-in or check-out. Enviroment Fee: $1.65 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Adults only property
Kids Stay Free Policy Maximum number of children per paid adult: 0
Pet Policy Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 2116 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Experience at Hyatt Playa Del Carmen

    We loved our stay at Hyatt Centric in Playa Del Carmen. Lounge chairs by the pool overlooking the Ocean is a very nice feature. Breakfast was very good. Staff was very friendly and helpful. Room was very clean. Balcony was roomy and comfortable with good furniture. View from room and Balcony was fantastic.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good Hyatt Centric!

    Excellent hotel with access to a beach house property. 1. Earplugs are essential for a good night’s sleep, but once you wear them, noise isn’t an issue. 2. WiFi is decent—good enough for remote work, though it occasionally drops. 3. Management should update the Google Maps pin to correctly show the entrance, as the current location is causing confusion for drivers picking up guests. 4. The Globalist breakfast is underwhelming, with only one main course allowed and no add-ons like extra protein. 5. For Globalist upgrades, if you book a room in the main house, they will only upgrade you within the main house and not to the beach house property.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average Stay with Room for Improvement

    The location is great with easy access to the beach and local attractions, but cleanliness could be improved. The amenities were decent, yet I felt the staff could have been more attentive. Overall, it’s an average stay, but I expected a bit more for the price.

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Won't Stay anywhere else in Playa Del Carmen!

    The service, staff, cleanliness, and location at the newly rebranded Hyatt Centric exceeded my high expectations. Getting off property and experiencing the local culture is the exact reason I do NOT prefer all-inclusive properties, the Hyatt Centric checked all my boxes!

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not great...not terrible...

    There was a party on the roof until 2am that made it so we could not sleep. The elevators were not working so kept getting stuck in them and could not get to our floor. The restaurant on the roof has a nice view and the food is ok. Coffee is not great. Staff was friendly but overall the experience was not good.

    Feb 10, 2025