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3755 reviews
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Mar 27, 2025Fantastic
We stayed in the king suite. The room was very aesthetically pleasing, the bed and couch were very comfortable. I loved that the bedroom had a sound machine. Everything was very clean. We enjoyed the breakfast buffet. The pool was smaller than expected but still nice to have. The fitness room was impressive.
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Mar 24, 2025Beware of the $84 valet that they don’t tell you about.
I had high expectations for this hotel, and I have to say that I was disappointed and left wanting. I arrived on a Sunday evening and after circling the block a few times I was unable to find the entrance where it is said to be. The only marking was the valet parking on Erie street. All of the doors on that street were locked and closed with no access to the hotel. We parked the car and had to wait for 20 minutes for someone to show up at the valet stand. There were people inside that were wearing valet dress, but didn’t come out to help us. There were at least 4 cars waiting with no attendants. When I called the hotel they told me that the valet is run by another company and it usually takes them about 20 minutes to come back after parking your car. Buyer beware that there is no hotel parking and only valet. Otherwise you’re on your own. They don’t say what he cost is, and if you’re from out of town there is no other clear option. It took them 30 minutes to get my car and the charge for the valet? $84. Seriously. The hotel is on the second floor and you have to enter on St. Clair Street, but it is not marked. I had to direct at least 10 people to the entrance while waiting for the valet. The accommodations are fine, not as well as other hyatts. The only really redeeming thing is that it’s well located. I wish I had booked somewhere else.
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Mar 24, 2025
10/10 Experience
Exceptional customer service. The concierge team (especially Jan Viscum) were extremely accommodating and helpful. Their team went above and beyond to make sure the flowers I had ordered for my girlfriend's birthday were set up in the room prior to our arrival. Room was very clean and bed was extremely comfortable. Would definitely stay here again
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Mar 23, 2025
Ashunti was amazing helping us check in!
Last minute change of plans while traveling with my daughter to visit colleges. Hopped online, considered options, and found the Hyatt Centric Magnificent Mile. Thought I booked 2 nights there, but while checking in with Ashunti, discovered I accidentally booked at the Hyatt Centric the Loop! Ashunti could not have been more helpful. She called the other Hyatt, asked them to cancel my reservation without charging me, and booked my stay here for the 2 nights!!! She was an angel after driving 4.5 hours up from Miami of Ohio and through Chicago traffic. I so appreciate the time and effort she put into helping me!! Awesome employee 😉
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Mar 23, 2025Extremely Disappointing Front Office Service at Hyatt Centric Chicago Magnificent Mile
Subject: Extremely Disappointing Front Office Service at Hyatt Centric Chicago Magnificent Mile Before coming to North America, I worked for 15 years in five-star hotels in Shanghai, China, and have a clear understanding of brand positioning and service standards. Unfortunately, the front office experience at Hyatt Centric Chicago Magnificent Mile was extremely weak and disappointing. There was no sense of being genuinely cared for, let alone any “wow” moments. During this March Break, I traveled to Chicago with my wife, daughter, and one-year-old son to celebrate both our wedding anniversary and my son's first birthday. Given my hospitality background and the fact that we were traveling with an infant, I wanted to ensure a smooth check-in process. Therefore, I sent a pre-arrival email twice to the hotel requesting: Early check-in at 11:00 AM Baby crib to be pre-set in the room Notifying the hotel that we were celebrating our anniversary and baby’s first birthday No one from the hotel responded to either email. From my professional experience, this lack of response constitutes a clear case of misconduct. Upon arrival, I asked the front desk if the baby crib could be set up between 2:00 PM and 4:00 PM while we would be out of the room. The front desk associate appeared inexperienced and replied, “It’s better to send it now, as we have limited inventory and might not have one available later.” This response showed a complete lack of service awareness. Shouldn’t the staff check availability and reserve one for a guest who specifically requested it in advance—especially when traveling with a baby? As expected, the crib was delivered immediately while we were still unpacking, and our baby was crying. My pre-arranged request was completely disregarded. Upon checkout, we were charged a Destination Fee. I questioned the legitimacy of this charge, and the manager referred to a “booking fee” mentioned in our Super.com confirmation. Firstly, whether it's called a “booking fee” or “destination fee,” the nature and purpose should be clearly communicated by the hotel directly to the guest, not through a third-party platform. Secondly, since this fee is charged between the hotel and me, it should have been clearly explained and signed for during check-in. Have you ever heard of a restaurant requiring a booking fee without telling the customer directly? Additionally, I was surprised to find out that the hotel operates as a cashless hotel. This was never mentioned at check-in and likely violates local laws. Guests should be informed of this policy clearly in advance. In conclusion, the front office experience was highly disappointing. It felt more robotic than human, as if the process could be better handled by AI. There was absolutely no sense of warmth, care, or hospitality throughout our stay—particularly shocking for a hotel under the Hyatt brand.