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Hyatt GM traveling on Business
The hotel was under renovations but you couldn’t tell at all! As soon as I checked in, I had a surprise room service delivery, a beautiful welcome letter, popcorn and water to my guest room! Talk about a sweet surprise! I will definitely be staying at this beautifully appointed hotel. From the restaurant for breakfast to the little added touches during our meetings and breaks, this hotel is definitely a must stay!
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nice experience
Hotel under going renovations, hopefully the rooms will have additional lighting; felt it was too dark. staff is very nice and they did an awesome of taking care of my needs. I think the hotel does need more options on the menu for dinner. location is great
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Not exactly my favorite, won't be back to this location.
The bed and decor was fine, and service, OK. And the OVERALL city location, also good. But many cons and wouldn't stay here again. -Next to an urgent care/emergency hospital with ambulances running 24/7 -Shower VERY SLOW to drain. Fairly frustrating standing in ankle deep water. -No room upgrade for Globalist, which I wasn't noticed for at check-in but at least I was at checkout? She was their only savior of service. I am fine with the lack of upgrade, it was New Year's Eve. But perhaps normally they don't put Globalists next to the hospital side. -The hotel layout is awkward, only one of two elevator bays working once you get up the first set of elevators to the lobby on floor 2. So you go up, all the way down, up, and then all the way BACK depending on which wing you are in. A lot of effort for no good reason. -Hot tub in the pool was DIRTY. I won't complain about too many kids in the pool, it's allowed, but the hot tub had brown on a lot of the bubbles at the top. Maybe an adult with bad self tanner, maybe worse, so maybe not even Hyatt's fault but... It's an OK place to sleep but you can book so many other nicer Hyatts or other brands for the same price or less and for better, like the Regency, Chicago Athletic Association, Thompson, or even the boring and technologically not that advanced Ambassador.
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Fabulous centrally located hotel
Fabulous centrally located hotel with excellent customer service, great views from the rooms and just off michegan avenue. We’ve stayed here several times before and will definitely be back again. Jan runs the concierge and is really helpful.
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loved it !
the 3 sisters were very kind to us, and their service was amazing!! the food was great as well!! and overall the trip was very nice. the 3 sisters greeted us with a smile, constantly checked out our table, made us feel welcomed and made our stay great!!! :))