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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Hotel Mandatory hotel imposed resort fee inclusions:
• Unlimited Premium High-speed Internet
• Unlimited Local and Toll-Free Calls
• One Zephyr Logo Water Bottle, upon arrival
• Complimentary Boarding Pass adn Atraction Ticket Printing
• Newspapers in lobby based on availablitiy
• VIP discounts on select tours, attractions & eateries in Fisherman's Wharf through the Concierge in the lobby
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
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Fantastic hotel
Fantastic hotel. The atmosphere is fantastic, the game room and outdoor area are cool, I didn't get to use them as much as planned due to the amount I did in the city l. The rooms are nice and comfortable. This is perfect for families, group trips, or solo travel like I did.
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Stuck in the elevator
We know the area very well so we chose this hotel due to its excellent location. Many options around for shopping ( mainly souvenirs) and restaurants. The room was large even if the decor is not the same as on the website. The reason why I give such a low rating is because we got stuck in the elevator. We called the button inside the elevator and it was answered by some maintenance for the elevator so I asked them to contact the hotel to inform they had guests stuck in elevator 1. I then had to call the hotel as nothing happened and it was starting to get hot inside and we were not amused. Finally someone came and yelled; anybody in there and we banged on the door and they finally opened and we got out. All we got was sorry and the elevator was out is service for nearly 2 days after that. Even though this can happen I was very disappointed that nobody from the hotel asked if we were ok. Absolutely nothing. I got a survey email from the hotel and even after my feedback there, nothing either, no reply. I would obviously not come back and do to this cannot recommend this hotel, unfortunately. I rol
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Georgeous
Very good hôtel spécialy Prince. Very professionnal, very human and peaceful and he gives very good advices for customers. Also for Cell. The chinese woman who clean the room is also very professionnal and kind. The room is very good and clean.
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Great stay
Awesome hotel with the great location and friendly staff. Cell at the front desk welcomed us and ensured that we have a great stay! The hotel had great play area for kids and adults with pool, ping-ping and fire pits and close proximity to good restaurants
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Mouse in the house
Not a pleasant stay first night thought I seen a mouse wasn’t because it was late and I had been traveling all day and wasn’t sure if I was tired and seen a shadow or something running across my floor…. what I seen in the morning confirmed my suspicions had a mouse in my room… I got out of that room immediately never again