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Hotel overview
Location
Clearwater-Off BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price.
Plus guests still receive the following offers: Kids Eat Free, Kids Stay Free, Fitness Center Access and Complimentary Wifi.
Ratings & reviews
TripAdvisor traveler rating
1104 reviews
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Feb 13, 2025Nice service very dated property
The service was good but the hotel is desperate need of updating. Many of the rooms are oddly facing the courtyard so you have no windows unless you want no privacy . The room was arranged so the bed sat so far back you can’t see the small TV. Popcorn ceilings an old table and couch was supposed to be a suite. The bathroom was dingy and dirty. The towels were basically the size of hand towels, and ragged, even at the pool. Bring your own for sure! The front desk allowed for a late checkout and they were very nice. The woman TC at the restaurant was a sweet as she can be. However, I now know why I always stay at Hilton and Marriott properties.
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Jan 29, 2025Treated like an animal by front desk
I got bed bugs from my room. I was originally moved 3 times due to hostile, poor service from front desk representative Vicki. She would not let me originally check in my room and said to find another hotel or double-pay. Manager was helpful and tried to give us an upgrade, but the upgrade ended up having bedbugs and now I’m not able to get my money back for the rooms, and my bracelet was taken from one of the rooms as well. I was shivering one evening because I wasn’t given a blanket on the pullout couch, I called the front desk, and Vicky said the housekeeping room was closed and too bad. I was treated like an animal, it was a horrible experience and I will never stay here again now I have bedbugs and I wasn’t even given two dollars to wash my laundry. I had to take out money out out of my credit card to do that… I don’t understand why this hotel front desk reception has to be so verbally, abusive and cruel.
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Sep 18, 2024
BA drop this place
British Airways you must drop this hotel from your package holidays. Very outdated hotel with a load of issues, not fit for families. 1, No main lighting in rooms, lamps only 2 swimming pool has cracks on edge DANGER to children 3 busy on weekends with many guests smoking weed all over the hotel 4 Air conditioning is very old and makes a loud vibrations 5 reception staff do not respond to email’s questioning charges on my credit card. Only Two positives good location and room cleaned daily. Did not expect such a poor hotel being advertised on BA. 😂 Florida was great just a shame about this hotel.
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Aug 27, 2024
A really bad hotel
Firstly, hotel in a great location (a 2 minute walk to a beautiful beach). Other than that, it’s a pretty poor hotel. Staff are miserable, unprofessional and just plain rude. Rooms were pretty basic, smell of damp in our room. I have no idea what the $240 resort tax is for! You already pay for the room and it’s not like they particularly maintain the hotel or grounds. A small pool where half the sunbeds are broken. Looks very tired, old, and just not worth the money. I’m not sure if jimmy iguanas bar/restaurant is part of the hotel or an independent company but the staff there are a joke. We could regularly hear them arguing with each other. They would often stand together and make very personal comments about the customers (including us). Despite us spending an absolute fortune there and always leaving a tip. In the end we refused to go there and went elsewhere. Would not return to this absolutely garbage hotel in a million years. Further note: I politely asked the reception staff exactly what the extra resort tax is actually for, seeing as my room didn’t get cleaned the entire week we were there. He should shrugged his shoulders and even laughed and said “that’s a good question, I have no idea either”. He is supposedly contacting me regarding a partial refund of these extra taxes, I doubt this will happen. Don’t stay here
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Jul 09, 2024
Ridiculous resort fees
Just visited Holiday Inn Harbourside Been here numerous times but now there is this horrible resort fee for WiFi not needed parking not required and also for entertainment didn’t go due to better acts in local bars So $254 charged for nothing over the week.Did get our room Clarice during the week which seems a bonus. Get your act together and scrap these silly money making fees. Also get someone to check pool area to replace towels to save ourselves and reception staff getting fed up asking