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Great Hotel!
The hotel smelled great as soon as we walked in. The hotel is in a great location, and it is very clean. Snow at the front desk was super great. She was very accommodating and helpful! There are several items within walking distance. Has coffee in the lobby!
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Great place to stay
The hotel's River Walk location was perfect, it was near a lot of restaurants and eat to get to. The staff, particularly Snow, provided outstanding service upon arrival, facilitating a smooth check-in and room assignment. I would gladly stay here again.
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Our stay in Holiday Inn
The place is really clean and smells really good once you come in. Gavin and Snow were really good people that received us and welcomed us to Holiday Inn. They both were at the entrance when we came in and took care of our luggage and maked sure everything was right with our room. Overall the place is presentable and the rooms are clean. Beds and sheets are clean as well as the restrooms.
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Customer Service and Experience
One of the employees, Snow, did an excellent job assisting and answering all questions. Her support and customer service is top notch. The hotel did a great job overall with the experience they provide for their customers. We will definitely be staying here again.
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Great valet service!!!!!!
Our valet JQ, went the extra mile to find us a spot even though it was extremely packed. JQ went above and beyond and made sure our cars were taken care of. This is what customer service is all about! Need more people like him! We will definitely be coming back to Holiday Inn and Suites!!