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3364 reviews
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Nov 14, 2024She said yes!
Finally made it back after a year break. Last trip was a little iffy, with the partying military presence. This trip was absolutely flawless for us. We always get the breakfast included and it's wonderful. All the staff at the restaurant were just so enjoyable. We purchased the beach chairs and just vegged out for a week. The pool was still useable in November and even braved the lazy river (slightly colderI. All in all we enjoyed our quiet relaxing stay, still had a huge military group, but they were very quiet and we loved interacting with the nice young men and women and appreciate their service. I have no complaints and look forward to my 10th visit next year. I proposed to my girl and left happy, full, tan and engaged.
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Sep 22, 2024
I wont stay anywhere else. 2014 was nearly perfect!
I just returned from this year's trip and we had another incredible stay. All of the hotel staff were extremely friendly. We especially enjoyed chatting with our favorite bartender, Rose. She remember us from last year and even remembered were we sat last year. How is that even possible? My only small complaint is this - I'm a platinum elite IHG member and I always get good upgrades at this hotel. While we did get a higher floor, our room faced the opposite direction of the sunset so we did not get to enjoy sunsets from the balcony this year. Not a big issue but next year I will remember to ask for a different location during check-in.
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Sep 22, 2024
Great experience
We were there for the Labor Day holiday, me, my wife and two daughters, and that was the greatest stay we had for the last 4 years. Everything was great from the arrival to check out. Front desk Carlos, James and Cole were nice and kind everytime we needed assistance; F&B Manager Ricardo really makes a difference, je cares, he’s helpful, kind, polite, always smiling and present everywhere we looked, he was there ready to help; breakfast is great, well served, delicious food, Richard at the omelet station provided great customer service, always kind and smiling, greeting everyone. Rose at the bar also is awesome, even whenever the bar was packed she’s always ready to help and serve. Amenities are great for all ages with that white and nice beach sand. Dining at the restaurant was the o my negative highlight, we dine on Saturday me, my wife and two daughters, service was poor, took way too long and nobody ever came to the table to tell anything about, it seemed server was running away from having to talk to guests, food is good but incredibly expensive, specially for the customer service we had. Besides that, We definitely decided that this hotel will be our next summer vacation destination, however, not dining at the hotel restaurant again.
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Sep 06, 2024I do not recommend
In the past when we stayed at this hotel, we were allowed to have my grandson and his wife come by and have breakfast with us at the restaurant before we were due to leave. Management would register them at the front desk and give them each a bracelet to wear while on the property. It was a much better place to stay at that time. During this visit, we were told that no one was allowed on the property unless they were paying guests, not even for a very short period. It was embarrassing but it was fine. I respect their rules, but it's not worth the $300 per night I paid when there are much better, cheaper, and friendlier hotels than this one in the area. I definitely won't be staying there again.
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Aug 13, 2024
Never Again
Our family has stayed at the resort multiple times. However this last trip was horrible. I completely understand the wristband policy and have no problem following it. However, we met up with some friends that live in the area out on the beach, they had little children with them and inevitably one of them had to use the restroom. My wife offered to take her and their 5 year old little girl up to our room so she could go number 2. The hotel security wouldn’t allow them to pass and use the restroom. They had to basically sprint across the street and use the Waffle House restroom before she pooped her pants. It was ridiculous and embarrassing for us as guests and hotel management couldn’t have cared less or even be bothered to give us the time of day other than to state that it’s policy. Other than that the pool was overly dirty, the food and drinks are ridiculously overpriced and under value and the card readers on the door only work about half the time. There are far better hotels on Panama City Beach. Trust me, go elsewhere this hotel is more of a “only if you have no other option.”