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197 reviews
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Aug 13, 2024Gross room, AC squealing.
Got a suite. Floor is gross and not vacuumed. Stains everywhere. Couch full of stains. Sticky residue from spilled drinks left on desk and nightstand. Shower was dirty. Bed quilt smelled like it wasn't washed for quite a while. AC making a high pitched whining. Ripped up curtains and bed spreads. I'm getting tired of run down Holiday Inn Expresses. They had a history of maintaining at least a mediocre level of quality and now they've turned into another slummy hit or miss chain.
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May 24, 2024
Avoid this hotel at all costs
The first room we got when we checked in smelledike formaldehyde and the AC wasn't working right (not cooling the room). We asked for a different room and this room had AC that works, but the room smelled like wet dog. The shower had little to no water pressure and when you touched the faucet to turn water on and start tge shower, the entire plumbing fixture would shake bad enough you'd think a burst pipe was about to happen! Breakfast was a joke. They ran out of sausage in the first hour (0700-1000) and didn't bother to put more sausage out! The coffee tasted like dishwater and had grounds in it, and even then, when it ran out, you had to practically beg for more coffee! The eggs were fairly edible but the "omelets" tasted like salty cardboard. Couple all that with an elevator that was so painfully slow, guests were taking the stairs to carry their luggage up to their rooms. The building itself looks dilapidated and in dire need of a renovation. Other HIEs I've stayed are rather nice, but this one has pretty much killed any desire I might have to stay im a HIE ever again. HUGE LETDOWN.
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Oct 13, 2023
Horrible
Would not recommend! Had to leave- Mold in room which was filthy- hair all on bathroom floor, used toothbrush in shower, the worst room I have ever been given at IHG and am a diamond member. Extremely disappointed . Do Not Stay there.
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Jul 18, 2023Great Service AND Clean!
When I arrived on a Monday evening, there was a young lady and a gentleman working the front desk. I was immediately greeted by both with a friendly smile. They were engaging in conversation, and offered a recommendation for the Mexican restaurant across the street. My room was right by the pool, but it was quiet and comfortable. Super clean too! Breakfast area was clean and fully stocked. Highly recommend this hotel when in Ocean Springs!
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Jun 24, 2023
Horrible experience
This place is DISGUSTING!!! This is like a motel not a Holiday Inn very disappointing. We could have stayed at a nice hotel for the price we paid for here. This hotel CLAIMS they are renovated but that is a lie. I have attached pictures. PLEASE do not stay here whatever you do!!