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845 reviews
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Mar 25, 2025Horrible
Don't waste your time or your hard earned money ! The room was clean and the room service staff was very nice and efficient. Its a 6 story building but only has ne working elevator out of 3, the front desk said they couldn't get it fixed because it was the weekend ( right in the middle of spring break ) The jets on the hot tub have been out of order for over a year. (we went last summer and the same out of order sign was there then as well ) The hot tub was full of unaccompanied children some as young as 2 and 3 with diapers on anyway. Trash and beer cans all around the pool and Hot Tub. The lamp post around the little outside deck bar were broken with sharp glass at face level. The inside bar and restaurant are never open, the little deck bar closes at 10:00 pm even on weekends. The heating and air conditioning system in the rooms barely work if at all. So go early if you want to get to your rooms because the wait time just to get on an elevator to get upstairs or downstairs is 40 minutes to an hour and if your wheelchair bound like some of the customers we witnessed waiting on the forth floor!
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Mar 09, 2025
Don't let the beach front draw you in.
Wow, this hotel is right on the beach. Go somewhere else, it is terrible and dirty. We paid $180 for this room, yes too much but, it's on the beach. $100 deposit, refundable after they check the room (7 days later if you pay by credit card.) and was charged $10 for parking which should be free for hotel guests. After you check in there is nowhere to park because their lot is shared with the public for the beach. They also pay $10. The elevators were very dirty, never swept out or mopped. The room is very outdated. You can tell at one time it was nice. However, the floor was dirty, we had to wear socks the whole time especially after a shower. The floor is not mopped or even swept, very filthy. The bathroom didn't look too bad, but don't look up to see the black mold on the ceiling. Behind the sink facet looks like it has never been cleaned. Looks like they are trying to grow potatoes. Thick dirt. The only thing clean in this room were the sheets on the bed. My husband took our dog out in the night and took the stairs down, there was puke at the bottom of the stairs. It was not fresh, it had been there for awhile. Breakfast was toast, muffins and coffee. That's it. You would expect after paying this kind of money you would have a little more. This hotel should be paying me to stay there. I did take pictures.
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Mar 05, 2025
Its giving ...SCAM
I booked this hotel Sunday 3/2/25 for the weekend 3/7- 3/9. By the next day, I tried to contact to cancel the reservation because my son remembered he had a band event! The hotel has a 48hr cancellation policy . On Monday, I was told there was no manager on duty and to call back in the morning. From Tuesday until 8pm Wednesday ( like today), no one answered the phone. I'd been emailing as well since Monday. No response. At 8pm, now that someone finally answered the phone, the person is like well, it's less than 48hrs that you're trying to cancel! I explained I've been calling and emailing since Monday. Absolutely ridiculous. I will be monitoring my account to see if they charge me. If so I will dispute immediately. Something shady is going on with this place...
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Feb 03, 2025Hot water not included
Be careful booking this hotel through a third party site, that unfortunately is located on their website. If anything goes wrong with your stay, neither party claims responsibility. Our room had a beach view. Later in the evening we discover no hot water in the shower. After 30 minutes of running the water, trying various turns of the single handle, went to the front desk to report issue. Well you have to do “this” to get hot water. Did send a serviceman to check on the water and did get hot water in the sink, but not in the shower. Back to front desk, serviceman again, 1 hour and 45 minutes later no hot water. Offered to give another room about 8:00 pm. Manager never responded to our concern the folllowing morning.
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Feb 02, 2025
Do not stay in this terrible, outdated hotel.
Do not stay here! This place was built in 1965 and should have been torn down in 2005. The room smelled, the bathtub was dirty with a crushed roach lying in it, the clothes/towel hook on the door fell off, the bathroom door scraped and was hard to close, the phone did not work so we could not call the front desk for anything, the armchair in the room covered in fake leather was peeling and worn and looked like a Goodwill reject, there was only one towel in the bathroom, the Wi-Fi did not reach through the entire hotel (it worked great in the lobby), the TV was small with a guide that did not match the channel selection, no battery cover on the remote, no ports for charging electronics, and the pool stayed open until 11:00 PM with hotel guests and their loud, out-of-control brats running around and yelling until 11:30. Hotel management did nothing to help the situation. “Breakfast” was pretty much non-existent offering a bagel, some other non-descript pastry and a bowl of apples. Not exactly what I would expect for what they charged to stay there. They also charge to park your car after you check in even though the gate and pass dispenser to the parking lot was broken. If I could give this place negative stars, I would. The place looks fine on the outside, but it is definitely deceiving.