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837 reviews
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Nov 17, 2024Not great
No hot water. Breakfast had no coffee or really anything. View was nice. Wouldn't stay again. Was very disappointed for the quality considering the cost. Hot tub and pool area were also dirty to the point I would not get in. Unfortunately I booked through a website and cancellation was not possible.
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Oct 06, 2024Poor, sad, disappointed
In my business travels never have I ever stayed at a worst place in my 50 years of travels... 1. Checked in on Monday September 1st. There were 2 rooms rented for 7 days. After getting to the room, I found out there was no hot water. I complained to front desk, there response was let the water run for about 20 - 30 minutes... and it should be ok. We'll that didn't work... contacted front desk again, there response we are working on it be patient. We'll After 7 days still no hot water. 2. No one has contacted me to apologize or offer some compensation. 3. The rooms and halls smell of pot, musky odor, and has a stinch... so I check out Monday a week later, still no hot water, I am so tempted to call the health department. I am so offended the manager has not attempted to contact me about this sad situation.
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Oct 04, 2024
Due to Emerald Beach Hotel &Monarch Group Hotels' lack of responsiveness to my emails, I'm seeking resolution publicly.
They need to close this place down. If I could, it would be given a negative negative. Save yourself the disgrace of staying here. From the moment we arrived it was dismal failure. The automatic doors did not work (both the rotating one and the regular doors). You come in to a very dated front desk area. Granted it an older hotel, but a little cleaning goes a long way. It would not have been so bad the light fixture/ chandelier wasn't dirty with bugs and water stains on the ceiling. I booked 2 rooms with a request for connection rooms, as we are visit with younger kids (ages 7 all the way to 17months, 5 kids in total). They didn't have the rooms on the same floor, after inquiring then about cancellation beavuse I'm not going to have my children sleep by themselves, Curtiss, the Front manager on duty, informed me that if I cancelled I will be charged for the Saturday both rooms and just refunded Sunday even if we haven't checked in to the hotel. He went to check some other rooms and came back and told me he can put us in the same floor but next door. Next door meant 20 doors down!!!. The beds were nasty (bugs and other stuff) the other room was not even cleaned. We got moved to another floor (connecting rooms), it got worse....MOLD and nasty beds. Needless to say that we all spent the night in one room without the mold. 3 adults and 5 kids in 1 room with 2 double beds. We did check out that morning. This was a horrible vacation and thank.you to Emerald Beach Hotel for ruining it. I have a lot more to say but do not have the energy to exhaust on it. I just want a FULL refund back and NOT the partial one they sent.
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Aug 20, 2024
BAD, BAD,BAD
My husband and I checked in June 26th of 2024, we had to checkout the day after checking it, death in the family, they have been giving me the run around for over a month, about getting my money back, the lady at the front desk said she checked us out, and would have to call Booking.com to get our money back, we called booking.com and they said they had already paid the hotel and hotel was to give us a refund, but when we called about getting our refund, they said we stayed all 3 days, so the front desk girl DID NOT check us out like she said, I am still trying to get my money back. when I call them they either don't answer the phone or they tell me the supervisor will call me back when they get in, still have not had a supervisor call me back,I will never stay in this hotel again plus when we checked in the lobby smell was like a really strong mold smell, and the room smell was worse, the smell was like a Hamster cage (if you have ever had pet Hamster you know), the sheet were not clean, pillow was hard as a rock. for sure not a good experience at all. plus the bar was always closed, beach front was nasty, could not have enjoyed the beach by the hotel so my suggestion would be tour the hotel before checking in, cause you're sure going to have a hard time getting your money back. hope everyone reads reviews before booking reservation at this hotel !!!!!!!!!!!! sign NOT A HAPPY CAMPER
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Aug 11, 2024
Terrible Experience
This hotel is awful. Terrible. We paid $247 for a water view room that was the nastiest room I’ve seen. The fixtures were dated, the door of our room like someone tried breaking into it, the toilet stopped flushing. Thankfully, my fiancé was able to correct it. There was rust on a couple of the vents, the walls in the hallway were beat up! This hotel is not worth the money. Thankfully, we were only there one night. We got out of there as early as possible.