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840 reviews
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Feb 03, 2025Hot water not included
Be careful booking this hotel through a third party site, that unfortunately is located on their website. If anything goes wrong with your stay, neither party claims responsibility. Our room had a beach view. Later in the evening we discover no hot water in the shower. After 30 minutes of running the water, trying various turns of the single handle, went to the front desk to report issue. Well you have to do “this” to get hot water. Did send a serviceman to check on the water and did get hot water in the sink, but not in the shower. Back to front desk, serviceman again, 1 hour and 45 minutes later no hot water. Offered to give another room about 8:00 pm. Manager never responded to our concern the folllowing morning.
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Feb 02, 2025Do not stay in this terrible, outdated hotel.
Do not stay here! This place was built in 1965 and should have been torn down in 2005. The room smelled, the bathtub was dirty with a crushed roach lying in it, the clothes/towel hook on the door fell off, the bathroom door scraped and was hard to close, the phone did not work so we could not call the front desk for anything, the armchair in the room covered in fake leather was peeling and worn and looked like a Goodwill reject, there was only one towel in the bathroom, the Wi-Fi did not reach through the entire hotel (it worked great in the lobby), the TV was small with a guide that did not match the channel selection, no battery cover on the remote, no ports for charging electronics, and the pool stayed open until 11:00 PM with hotel guests and their loud, out-of-control brats running around and yelling until 11:30. Hotel management did nothing to help the situation. “Breakfast” was pretty much non-existent offering a bagel, some other non-descript pastry and a bowl of apples. Not exactly what I would expect for what they charged to stay there. They also charge to park your car after you check in even though the gate and pass dispenser to the parking lot was broken. If I could give this place negative stars, I would. The place looks fine on the outside, but it is definitely deceiving.
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Jan 23, 2025
Wasted potential & no one cares
What made me so sad is there is so much potential being wasted in this property. It could be so trendy and cool. Access to the beach is nice. But, with cigarette butts everywhere, poor quality of the rooms, and broken locks on the exterior doors, it is neither clean nor safe. We were in town for a dog show, able to stay with our dogs. We tidy up after our pets, but they didn’t even have bags in the dispensers that are located in the grassy areas. They just don’t seem to care or have stewardship of the property. They said they will renovate after spring break. I advised them to close now and start renovating before getting more bad reviews.
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Jan 13, 2025
Don’t stay at Emerald Beach Hotel
The moment we walked in the hotel it smelled and had a lack of ventilation, this hotel is a BAD choice. Emerald Beach hotel is neglected, dirty and there was roach in the room. Felt unsafe in this hotel immediately checked out and found a new hotel. Save your time and money don’t STAY HERE!! the new property next door Holiday Inn Express was much better.
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Nov 17, 2024
Not great
No hot water. Breakfast had no coffee or really anything. View was nice. Wouldn't stay again. Was very disappointed for the quality considering the cost. Hot tub and pool area were also dirty to the point I would not get in. Unfortunately I booked through a website and cancellation was not possible.