Wish you were here?
Hotel overview
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
11082 reviews
-
Apr 16, 2025Mixed bag
Pros: . The room was nice and comfortable . The staff were all very pleasant . The grounds were nice and well maintained . The two pools were well maintained and offered different options Cons: . Price is definitely not as advertised. Prepare for the up charges. Parking was about $50 per day. Our "free" breakfast package only covered two of the four of us. Breakfast is $55 per adult and $27.50 for kids. It's overpriced. The restaurants are double the reasonable cost, but you have options off site. I would recommend stocking up on supplies in kona or at the market down the street. The water activities are all surprisingly expensive. Good luck finding lagoon seating and shade without a credit card. . The lagoon is not as advertised. The hotel marketing makes this looks like an Eco friendly animal sanctuary. In reality, it's congested with guests swimming and playing. The entire lagoon is covered in a sheen of sunscreen that can't be good for the animals. That said, we did see a lot of creatures including turtles. We just didn't expect this to be the main and only swimmable beach. Marketing > Reality. We saw multiple turtles in Hapuna Beach down the road, so this isn't unique to the Hilton lagoon. . The buildings are spaced apart in a huge complex. It was a 5 minute walk from parking to the lobby and 10 more minutes to our Palace Tower room. They offer a monorail, but it wasn't very practical. For example, it took us an hour to get changed after a trip to the beach before leaving for another event. . The monorail is a good idea in theory, but not practical. Waits were often more than 10 minutes, the information screens seemed way off. I think a train broke down at one point. We've been to other resorts with a golf cart like tram. Those are way better. All in all, it was a nice resort, but we can't recommend it. And that's a shame.
-
Apr 12, 2025Great Improvement
Stayed here for 10 days in April. Wow, the site looks great! Restaurant menus have improved and it was an enjoyble stay. We will be back again. That is the best compliment I can give. I few things need a bit of fine tuning still….. friendless of the car valet….Jo and Joyce are great. Full marks… some of the drivers…well … Mason in bell hop was amazing, so were a couple others whose names Idid not get were Great. Bell hops need to remember that guests are why they work. Not sure about the QR code tipping, many staff seemed to come across as disappointed with not tipping at source, thus giving a negative experience to the guest even though they would likely get tipped through the QR code. I think management of the hotel may want to reconsider this method as not sure it is benefiting everyone or that it is understood well. Spa is looking better. Great improvement. Overall….. a great stay.
-
Apr 10, 2025
W🤩W LAU LAU
Twas a FUNderfully RELAXadociously SMILEtacular time. All the staff, especially ANNIE at the front desk, perpetuated and emanated da “ALOHA SPIRIT” and made my better half’s birthday a memorably special one filled with good fun, ono (yummy) food, and rejuvenating rest and relaxation. Mahalo, mahalo, mahalo Piha m/
-
Apr 07, 2025All inclusive was a waste of cash
Over priced, all inclusive not worth it unless you're smashing the drinks all day. Came with a young family, the Nui restaurant had no space at 5.30pm on a Monday. The only option left on all inclusive was then a takeaway from Nui which consisted of a sweaty cardboard box of 4 over cooked Prawns with undercooked pasta, swimming in garlic butter. Avoid the all inclusive and go to the nearby shopping area which has better and less expensive food.
-
Apr 06, 2025Day 1/6 and I’m already regretting my decision to stay here
This is the first time I’ve ever felt compelled to leave a hotel review—and unfortunately, it’s because I’m deeply disappointed. We checked in today for what was meant to be a relaxing five-night spring break vacation with our children, following an eight-hour travel day. The check-in process was smooth, and both the front desk representative and the bellman were warm and welcoming. The bellman even shared some hotel history and graciously offered to answer any questions. Up to that point, everything felt promising. However, things quickly took a turn when we walked into our “ocean view” Makai Lanai room. To our dismay, the view was completely obstructed by straw-roofed huts — the ocean was nowhere to be seen unless I were ten feet tall. This was exactly the scenario I was concerned about when booking online, which is why I called the hotel not once, but twice — two months ago and again three weeks ago — to confirm that we’d have a true ocean view and be located in front of the pool. I even had the hotel map in hand during those calls. Both times, I was reassured that our room met those criteria. When I expressed my concerns to the bellman, he acknowledged that while the room is still listed in the system as “ocean view,” the huts had been added recently, and the classification hadn’t been updated to reflect the change. I called the front desk immediately, hoping to switch rooms, but was told no alternatives were available on the first floor. Instead, I was offered a waiver of the resort fees as a consolation. To be clear—it’s not about the $250 in resort fees. It’s about booking an ocean view room and being given a view of rooftops. I’m incredibly frustrated. We planned and looked forward to this trip for months, only to arrive and feel misled. It feels like a classic bait-and-switch, and it’s disappointing to be stuck in a room that does not reflect what was promised or paid for. Last year, we stayed at the Fairmont Orchid on this same island and had a truly exceptional experience. I deeply regret not returning there and instead giving Hilton Waikoloa a try. This stay has made it painfully clear how important consistency, transparency, and trust are when choosing a resort — and sadly, this experience fell short on all three.