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Hotel overview

Just five minutes from El Malecón boardwalk, our all-inclusive resort provides views over Bahia de Banderas and the Sierra Madre forests. Your all-inclusive beachfront experience includes 11 restaurants and bars, two infinity pools, and hiking, cycling, or yoga at the beach. We offer a spa and a 16,200 sq. ft. convention center.

Property information

Year Built: 2015
Accessible rooms: 3
All rooms non-smoking: 444
Connecting rooms or suites: 14
Double bedrooms: 225
Floors: 14
Nonsmoking rooms: 444
Rooms with internet access: 444
Suites: 31
Total rooms: 444
Total rooms and suites: 444

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.







Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8432 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First all-inclusive, and don’t need to try any others!

    My husband and I came here in January for 11 wonderful and relaxing days. We brought our 8 and 12-year-old children with us, and we all had a lot of fun. Upon arriving, we were greeted by the beautiful lobby and amazing staff. They answered all of our questions, welcomed us warmly, and helped us to our room quickly and efficiently. The room was clean and cool and had a well-stocked minibar. The AC worked perfectly when we wanted the sliding doors closed, and the wind and waves soothed us when we wanted the sliding doors open. On top of all of this was the view. The view was stunning, with beautiful sunsets, whales, and a great view for the nightly shows (should we not want to head down to watch it more closely). The food was great, but the dining staff made the experience memorable. Norma greeted us each day by name, made us feel special, and remembered all of our unique orders and requests. Norma, Medardo, and Isela made us feel like celebrities. The kids club was a favourite part for the kids, and the staff there filled their days with smiles. Yareli, Fatima, Mari, and Gali made each day an adventure and left our children with joy, crafts, and stories to tell. Lastly, the activities made the vacation a non-stop party (when we wanted it to be). By day, Saul, Max, and Hugo made lounging at the pool a party by driving activities like beading, bracelet making, pool activities, and more. By night, Saul was an amazing MC for the nightly shows. All in all, the vacation was a fun, fantastic, and relaxing time. We will 100% be back next year.

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great view away from the hustle and bustle.

    Love the view and the comfortable rooms. Be sure to stay in the tower where you can go to the private enclave on the top floor. . They serve a delicious breakfast while you are watching the whales pop. Jonaton was our wonderful server each morning and gave us vip service. They also have a happy hour too. We are here on a business trip with 500 customers. Before you book Be sure to ask the hotel if there are large groups staying there. It might change the vibe.

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!

    The hotel was nice. The view was Amazing from our room. We were serenaded at sunset by Mariachi our first night! The pool and the beach was perfect. The servers all did an amazing job. Ricardo, Luis, Jose, and Ever at Restaurant Vela were amazing every morning for our breakfast. Couldn’t ask for a better time!

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Great Hilton Gem in Puerto Vallarta!!

    What a great place!! Great food/restaurants to choose from, beach and pool areas are plenty, attentive staff, clean rooms, and all around fantastic place! Wasn't sure about yhe "all-inclusive", not being one to go that route, but was VERY pleasantly surprised by the fineness of the food! Don't hesitate to go!

    Feb 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    beautiful resort with great ocean view rooms and service

    Place is great as well as the service. Rooms are oceanfront with the first 3 floors being partial ocean views with the possibliity of a palm tree being in the way. The room designations (superior etc) corelate to what floor your on (more expensive the higher you go). Anyway, all of them have great views with nice balconies so your really can't lose either way. All the restaurants are very good but don't expect too much from the sushi place. Would like to thank Carlos, Omar and Jordy at the Sunan asain restaurant. Wasn't expecting too much but the food was great and their service was amazing. Anyway, the whole staff is great and location is awesome. Went in December and saw tons of Whales just from our balcony which was a plus. The rocks in front of the beach really help keep that area calm and quit. It's all sand so perfect to just relax in or for little ones. Also, would recommend a snorkel mask since there is some decent fish in the area to see. The only thing I would warn anyone about is that if you going to sit at the adult pool bar it is basically in the shade all day December-January so just wanted you to be aware of that. Thanks again to all the staff

    Feb 01, 2025